PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mercari and Letgo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mercari
Letgo

Mercari and Letgo Overview

Total reviews 1913 2646
Company responses 0 0
Issues resolved 15 11

Mercari and Letgo Consumer Ratings

Rank
78 out of 325 in Auctions and Marketplaces category
79 out of 325 in Auctions and Marketplaces category
Customer service
80 in category
56 in category
Website
86 in category
87 in category
Product or Service Quality
58 in category
54 in category
Exchange, Refund and Cancellation Policy
55 in category
37 in category

Mercari and Letgo Rating Details

Customer service
1.3 (801 reviews)
1.5 (824 reviews)
Reviewer's quote

...Apparently sellers are not held to this agreement? Impossible to contact anyone at mercari! Zero customer service!..

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...I appreciate pissed consumer responding to my email and don't understand why the customer service dept. at Let go couldn't be bothered to do so. Thank you..

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Website
2 (742 reviews)
2 (822 reviews)
Reviewer's quote

...This is ridiculous at least show me what conversation was in violation or reach out to me and how many times did the violation even occur i am so irritated because I actually loved the website and was addicted to shopping there..

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...Got a recorded message, could not talk to live person, they give you a website to send message..

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Product or Service Quality
1.8 (723 reviews)
1.9 (676 reviews)
Reviewer's quote

...They said that the serial number (below in pics) was not Apple product. I quickly contacted Mercari and because they had released the funds they couldnt do anything. I tried and tried to get their help...

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...I would not recommend this service..

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Exchange, Refund and Cancellation Policy
1.5 (721 reviews)
1.8 (626 reviews)
Reviewer's quote

Requested refund a number of times and never got money back and mailed item back..

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I never received my item and its been a while since anyone has contacted me I would like my refund..

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Mercari and Letgo Pros and Cons

Pros
  • At first i thought this was a great place to shop
  • I liked the ease of buying and selling
  • How easy it was to list items for sale
  • Easy to use
  • Free service
  • Big numbers of people are using letgo and its easy to sell stuff
Cons
  • Customer service
  • No customer service
  • Cant contact mercari
  • Poor customer service
  • No customer service
  • Rats in your system scammers frauds

Mercari and Letgo Most Positive Reviews

Top rated reviews
5

I want my refund back ftom a pink camera i canceled...and tje kate spafe crossbofy i purchased...i can"t ser my...

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5

Letgo has blocked my account and ive not been able to use it, what is the reason and then no one grts back to me its...

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5

Hi I'm new to mercari just notice I had a coupon to used yesterday and today is gone did i do something or what...

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5

Please call me I really need to talk to you 479. 231-****

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Mercari and Letgo Most Critical Reviews

Lowest rated reviews
1

I am absolutely livid!! I paid for a dress and shipping off of mercari. The dress was advertised as MIDI calf! Anyone(ev...

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1

What about Letgo? Just as bad. Suddenly I'm receiving offers from folks - mostly late at night - who never respond...

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1

Don't EVER buy products from the online garage sale called Mercari and that's what it is. Buyers Beware, sellers on...

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1

I thought i wasnt tobad at first but then it turned to ***. Also lots of scamers

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Mercari and Letgo Latest Reviews

Recent published reviews
No votes

Its been a month and you have my payment item has not been shipped. Just refund my money. Horrible experiance

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No votes

I can not access my messages, products for sale listings or profile

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No votes

I have tried to reach out to the seller, and she refused to respond about my item I purchased. The seller is Nicki's...

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No votes

So I paid this lady $425 for a ps5 and she was a truyou member so I thought I could trust her and I go to message her...

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Mercari and Letgo Products and Services

Most reviewed product and services
  • Mercari Marketplace (152 reviews)
  • Mercari Profile (68 reviews)
  • Mercari Shipping Service (56 reviews)
  • Letgo Marketplace (536 reviews)
  • Letgo Profile (205 reviews)
  • Letgo Free Trial (2 reviews)