PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mercari and letgo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mercari
letgo

Mercari and letgo Overview

Total reviews
842
2370
Company responses
0
0
Issues resolved
7
11

letgo was first mentioned on PissedConsumer on Jul 12, 2016 and since then this brand received 2370 reviews. It is 1528 reviews more than Mercari received since Apr 26, 2016. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Mercari customer support team than with letgo customer service.

Mercari and letgo Consumer Ratings

Rank
77 out of 434 in Auctions and Marketplaces category
61 out of 434 in Auctions and Marketplaces category
Customer service
61 in category
44 in category
Website
79 in category
78 in category
Exchange, Refund and Cancellation Policy
51 in category
32 in category

According to consumer ratings and reviews, letgo ranks 16 points higher in the Auctions and Marketplaces category than Mercari. People gave Mercari 1.4 stars for Customer service criterion in Auctions and Marketplaces category and it is 101 points higher than the worst rated brand in this category. At the same time, letgo was rated 1.5 stars for Customer service criterion in this category and it is 118 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that letgo has a higher rating than Mercari. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Mercari 1.5 stars and it is 69% greater than other in category. letgo however was rated 1.8 stars and it is 80% greater than other in category.

Mercari and letgo Rating Details

Customer service
1.4 (401 reviews)
1.5 (749 reviews)
Reviewer's quote

Jessica from customer service, phone number 800-801-5077 called me a c*** and told me I could go *** myself and then began calling local pizza delivery services and had pizzas delivered to my home which I refused. There were two other men in the background using the same foul language. I filed a...

PissedConsumer1774140

What kind of scam are u guys running?? I am cancelling my payment to you cause not only are u misleading but its IMPOOSIBLE to get through to your customer service. Do u guys even know what your doing there?? Dont think so. Want a call back immediately from you as the 1st number you list is...

Lilibeth
Website
1.9 (379 reviews)
2 (739 reviews)
Reviewer's quote

Bought an item and the seller took my money. He was supposed to send item by 3 days. 10 days later it had not been sent. You can’t call, email or contact Mercari. I luckily paid through Paypal and got my money back. Then the seller tells me he’ll send it out The next day. I told him he can send it...

PissedConsumer1634821

i made a let go account and tried selling my phone and i started to recieve messages about the item , while i was able to only message about 3 or 4 people back this stupid app and website logged me out and wont let me log back in. everytime i try to log in it goes back to the homepage..

Erika T
Exchange, Refund and Cancellation Policy
1.5 (373 reviews)
1.8 (565 reviews)
Reviewer's quote

...I don't recall them saying if a transaction is cancelled you will not receive a refund for 30 days. Take your money today, give it back (hopefully) in 30 yes Thirty days..

John F

I GOT SCAMMED I BOUGHT A IPHONE 7 PLUS FROM TIA LEROY AND THE PHONE NEVER SHIPPED AND HER ACCOUNT THEN GOT DELETED I NEED MY REFUND !!!!!!!!!!!!!..

DaiMya S

Mercari and letgo Pros and Cons

Pros
  • How easy it was to list items for sale
  • Communication between buyer and seller
  • Ease of ordering
  • Easy to use
  • Free service
  • Its easy and comfy to use
Cons
  • Customer service
  • Stole my money
  • Fraud
  • Rats in your system scammers frauds
  • No possible way to really contact them
  • No customer service

Mercari and letgo Most Positive Reviews

Top rated reviews
5

I want my refund back ftom a pink camera i canceled...and tje kate spafe crossbofy i purchased...i can"t ser my...

5

Letgo has blocked my account and ive not been able to use it, what is the reason and then no one grts back to me its...

Mercari and letgo Most Critical Reviews

Lowest rated reviews
1

I am absolutely livid!! I paid for a dress and shipping off of mercari. The dress was advertised as MIDI calf! Anyone(ev...

1

What about Letgo? Just as bad. Suddenly I'm receiving offers from folks - mostly late at night - who never respond...

Mercari and letgo Latest Reviews

Recent published reviews
1

They let sellers list items, sellers can cancel the purchases , relist at a higher price and they allow the seller to...

Read all 842 reviews

I need to talk to a representative asap

Read all 2370 reviews

Mercari and letgo Products and Services

Most reviewed product and services
  • Mercari Customer Care (157 reviews)
  • Mercari Marketplace (121 reviews)
  • Mercari Account (50 reviews)
  • Letgo Marketplace (535 reviews)
  • Letgo Website (247 reviews)
  • Letgo Account (227 reviews)