PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Letgo and Mercari as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Letgo
Mercari

Letgo and Mercari Overview

Total reviews
2711
1700
Company responses
0
0
Issues resolved
11
12

Letgo and Mercari Consumer Ratings

Rank
77 out of 314 in Auctions and Marketplaces category
76 out of 314 in Auctions and Marketplaces category
Customer service
54 in category
77 in category
Website
91 in category
80 in category
Product or Service Quality
58 in category
60 in category
Price Affordability
63 in category
64 in category

Letgo and Mercari Rating Details

Customer service
1.5 (836 reviews)
1.4 (698 reviews)
Reviewer's quote

...I appreciate pissed consumer responding to my email and don't understand why the customer service dept. at Let go couldn't be bothered to do so. Thank you..

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...The customer service on Mercari is zero..

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Website
2 (825 reviews)
2 (640 reviews)
Reviewer's quote

...Got a recorded message, could not talk to live person, they give you a website to send message..

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...The website has a lot of information about returns and what to do...

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Product or Service Quality
1.9 (686 reviews)
1.9 (625 reviews)
Reviewer's quote

...I would not recommend this service..

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...The product I received is smashed in the lower right corner with cracks extending from the corner. Tablet does not operate as described, or at all..

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Price Affordability
2.4 (666 reviews)
2.4 (578 reviews)
Reviewer's quote

I know it isn't my prices, because everything I sell I also list on Facebook marketplace and craigslist with the same picture, price, description, etc, and Facebook is the best, but Craigslist is even better than letgo!!! The other thing I want to complain about is the stupidity of people, on...

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You can no longer see the photos, description, price, etc. And once they approve the return and issue a return label, you can no longer see the original tracking number. They are supposed to allow sellers 24 hours to review the return and bring up any issues such as item not returned in the same...

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Letgo and Mercari Pros and Cons

Pros
  • Easy to use
  • Free service
  • Big numbers of people are using letgo and its easy to sell stuff
  • At first i thought this was a great place to shop
  • How easy it was to list items for sale
  • Easy to order
Cons
  • Poor customer service
  • No customer service
  • Rats in your system scammers frauds
  • Customer service
  • No customer service
  • Cant contact mercari

Letgo and Mercari Most Positive Reviews

Top rated reviews
5

Letgo has blocked my account and ive not been able to use it, what is the reason and then no one grts back to me its...

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5

I want my refund back ftom a pink camera i canceled...and tje kate spafe crossbofy i purchased...i can"t ser my...

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5

Please call me I really need to talk to you 479. 231-7090

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5

Hi I'm new to mercari just notice I had a coupon to used yesterday and today is gone did i do something or what...

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Letgo and Mercari Most Critical Reviews

Lowest rated reviews
1

What about Letgo? Just as bad. Suddenly I'm receiving offers from folks - mostly late at night - who never respond...

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1

I am absolutely livid!! I paid for a dress and shipping off of mercari. The dress was advertised as MIDI calf! Anyone(ev...

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1

I thought i wasnt tobad at first but then it turned to ***. Also lots of scamers

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1

Don't EVER buy products from the online garage sale called Mercari and that's what it is. Buyers Beware, sellers on...

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Letgo and Mercari Latest Reviews

Recent published reviews
1

On Monday Aug 3, 2020 I bought a PS4 sold as brand new from a man on your website that goes by the handle "Goat". I did...

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4.2

Still havent received an item

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1

I made a purchase through let go on 7.19.2020 in the amount of $130.00. I paid with my cash app card only to find out la...

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1

They banned me after multiple false
Reports by competitors. The customer service on Mercari is zero.

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Letgo and Mercari Products and Services

Most reviewed product and services
  • Letgo Marketplace (540 reviews)
  • Letgo Website (253 reviews)
  • Letgo Account (235 reviews)
  • Mercari Customer Care (185 reviews)
  • Mercari Marketplace (147 reviews)
  • Mercari Account (63 reviews)