PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Les Schwab Tire Centers and Pep Boys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Les Schwab Tire Centers
Pep Boys

Les Schwab Tire Centers and Pep Boys Overview

Total reviews 701 1414
Company responses 0 0
Issues resolved 4 5

Les Schwab Tire Centers and Pep Boys Consumer Ratings

Rank
194 out of 1748 in Service Centers and Repairs category
209 out of 1748 in Service Centers and Repairs category
Customer service
149 in category
185 in category
Product or Service Quality
143 in category
152 in category
Price Affordability
160 in category
205 in category
Value for money
142 in category
154 in category

Les Schwab Tire Centers and Pep Boys Rating Details

Customer service
1.7 (152 reviews)
1.5 (330 reviews)
Reviewer's quote

...I was happy with the customer service and the mechanic for his speedy repair. I’m not sure if this was an over site or what. A catastrophic event could of occurred and thank God it didn’t...

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...August 12, 2020 I received an email telling me my rebate has been rejected as "All required products were not purchased" even though I was assured by their customer service that the number on the canopy box was good for the rebate. This is a total scam and I will be reporting it to the Consumer Fraud Division of...

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Product or Service Quality
1.7 (121 reviews)
1.6 (280 reviews)
Reviewer's quote

...I didn't think this kind of service still existed..

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...(9-27-20) I took my 2016 Ford Fusion (dealer serviced) just to get my inspection done. They try to sell me 4 new tires and rear axle brake service for almost $700. 00 in order to get my inspection sticker...

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Price Affordability
2.1 (116 reviews)
1.9 (275 reviews)
Reviewer's quote

...They gave me only 120 and said i had to pay half the price of a tire cash. Ok, whatever. I paid half and went on my merry way feeling like I had actually opened an account of value, and i would reap many benefits (my other account was a jewelry store with a credit line of 400)...

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...72 for the price of the 4 new Rancho Shocks! I didn't think too much of it until I got home and ran a generic price check on the same shocks and found them in the area of $100-$120 each. I actually bought ALL FOUR SHOCKS for $376. 72...

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Value for money
1.9 (109 reviews)
1.8 (291 reviews)
Reviewer's quote

I gave a review to the Aberdeen store I went as well as the main office and at the main office I told them that to make this better was to give me back my money for their mistake (I highly doubt this). These were installed two years ago. I think they forgot to torque the bolts down and other time...

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Let me start by saying I will never take my vehicle to this business again nor spend my hard earned money at any of your locations. I have a ford f150 that was having issues with a miss fire. I proceed to investigate myself and found coolant in the coils/heads...

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Les Schwab Tire Centers and Pep Boys Pros and Cons

Pros
  • Location
  • Polite employees
  • Toyo tire
  • Convenient location
  • Comfortable waiting room
  • Price
Cons
  • Poor customer service
  • Unwillingness to make things right
  • Being lied to and mislead
  • Customer service
  • Poor service provided
  • Poor service

Les Schwab Tire Centers and Pep Boys Most Positive Reviews

Top rated reviews
5

My 2002 ford expedition started leaking oil, So I took it to les swab and they told me the oil pan gasket was leaking an...

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5

This guy is a fake. He has NO idea what he is talking about. First off Pepboys repairs tires free so to put *** into a...

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5

If you're going to make us wait over an hour please bring back the comfortable sofas back.

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5

Pep boys is the best place my car has ever been in. I went to the location in Athens Alabama and the manager Scott...

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Les Schwab Tire Centers and Pep Boys Most Critical Reviews

Lowest rated reviews
1

In July of 2014, I went to Schwab and talked to Nate the manager, I was trying to decide between buying new wheels or...

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1

My local Pep Boys in Denver on South Broadway mounted and balanced four new tires and did a four-wheel alignment on my B...

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1

My fiance went to les schwab in east bremerton and they started to take his tires and rims off only to find he needed...

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1

I wanted to buy 2 tires from Pep Boys in Gainesville, Florida. They quoted an ADDITIONAL 42.50 to mount and balance the...

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Les Schwab Tire Centers and Pep Boys Latest Reviews

Recent published reviews
5

They checked my alignment and repaired a leaky tire in 20 minutes and no charge. I didn't think this kind of service...

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No votes

Never received rebate on two wipers. Tried contacting but no luck! Web site not working for months and not receiving cal...

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3.3

Hello my name is Danny Nausha, my family and I were on a road trip and broke down near Hebert, UT. I took my truck to yo...

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1

Been 6 months and over 5 phone calls to cust svc. since submitting my rain x wiper rebate. Nothing but the runaround...

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Les Schwab Tire Centers and Pep Boys Products and Services

Most reviewed product and services
  • Les Schwab Tire Centers Manager (63 reviews)
  • Les Schwab Tire Centers Repair (53 reviews)
  • Les Schwab Tire Centers Car Repair (20 reviews)
  • Pep Boys Oil Change (152 reviews)
  • Pep Boys Car Repair (74 reviews)
  • Pep Boys Rebate (59 reviews)