PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Les Schwab Tire Centers and Pep Boys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Les Schwab Tire Centers
Pep Boys

Les Schwab Tire Centers and Pep Boys Overview

Total reviews
688
1607
Company responses
0
0
Issues resolved
4
5

Pep Boys was first mentioned on PissedConsumer on Sep 2, 2007 and since then this brand received 1607 reviews. It is 919 reviews more than Les Schwab Tire Centers received since Nov 14, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Les Schwab Tire Centers customer support team than with Pep Boys customer service.

Les Schwab Tire Centers and Pep Boys Consumer Ratings

Rank
178 out of 2659 in Service Centers and Repairs category
191 out of 2659 in Service Centers and Repairs category
Customer service
156 in category
187 in category
Staff
145 in category
163 in category
Product or Service Quality
140 in category
153 in category

According to consumer ratings and reviews, Les Schwab Tire Centers ranks 13 points higher in the Service Centers and Repairs category than Pep Boys. People gave Les Schwab Tire Centers 1.7 stars for Customer service criterion in Service Centers and Repairs category and it is 459 points higher than the worst rated brand in this category. At the same time, Pep Boys was rated 1.5 stars for Customer service criterion in this category and it is 428 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Les Schwab Tire Centers has a higher rating than Pep Boys. Regarding Product or Service Quality criterion, consumers gave Les Schwab Tire Centers 1.7 stars and it is 77% greater than other in category. Pep Boys however was rated 1.6 stars and it is 75% greater than other in category.

Les Schwab Tire Centers and Pep Boys Rating Details

Customer service
1.7 (148 reviews)
1.5 (302 reviews)
Reviewer's quote

...I am thinking to myself when I needed an appointment for alignment they were able to help me at the service desk with that. By you not making this appointment you are not doing right by your customer. I was able to drive to the Hamilton store and within 45 minutes I got my tires rotated...

Terry M

...Called their customer service number. spoke with a rep who said, sorry you need to mail everything as the digital version wont do. Thats BS!..

Stephen K
Staff
1.9 (128 reviews)
1.7 (287 reviews)
Reviewer's quote

I was quoted a certain price on a job and I went in to have the job done and they started giving me all these excuses why it was going to be noticeable more then the quote and I feel this is wrong and not the way to conduct yourselves as professionals when doing business they were extremely rude...

PissedConsumer1533396

...He probably paid someone to take it for him!!!! The Pep Boys in Hollywood Florida on Stirling Road, stay away from! The manager was a very nice man but his staff was incompetent and deceitful. How can you recommend to a customer, to replace disc rotors, on all 4, on a vehicle that only has 18,000 miles! and never even took a micrometer to measure the...

PissedConsumer1134727
Product or Service Quality
1.7 (117 reviews)
1.6 (257 reviews)
Reviewer's quote

So i live in oregon but i visit idaho a lot because my family is there. One of my many trips, one year ago, led me to need a new tire. Which i was not prepared to pay for out of pocket. As Les Schwab had been recommened to me to build my credit, i decided, what the heck! I can kill two birds with...

Jaelynn D

PEP BOYS had the best deal on a new battery, including installation better price than COSTCO. In spite of a full schedule they fit me in & performed promptly.

BG T

Les Schwab Tire Centers and Pep Boys Pros and Cons

Pros
  • Location
  • Polite employees
  • Popcorn
  • Convenient location
  • Comfortable waiting room
  • Price
Cons
  • Poor customer service
  • Unwillingness to make things right
  • Poor management
  • Customer service
  • Poor service provided
  • Poor service

Les Schwab Tire Centers and Pep Boys Most Positive Reviews

Top rated reviews
5

My 2002 ford expedition started leaking oil, So I took it to les swab and they told me the oil pan gasket was leaking an...

5

This guy is a fake. He has NO idea what he is talking about. First off Pepboys repairs tires free so to put *** into a...

Les Schwab Tire Centers and Pep Boys Most Critical Reviews

Lowest rated reviews
1

In July of 2014, I went to Schwab and talked to Nate the manager, I was trying to decide between buying new wheels or...

1

My local Pep Boys in Denver on South Broadway mounted and balanced four new tires and did a four-wheel alignment on my B...

Les Schwab Tire Centers and Pep Boys Latest Reviews

Recent published reviews
3.5

I was long term customer 30+ years. If tires failed reach the expected mileage they would be fair and adjust...

Read all 688 reviews
1.2

Had 4 tires installed with TPMS services and went online for the $120 rebate offer. Submitted the information. Three...

Read all 1607 reviews

Les Schwab Tire Centers and Pep Boys Products and Services

Most reviewed product and services
  • Les Schwab Tire Centers Manager (63 reviews)
  • Les Schwab Tire Centers Repair (52 reviews)
  • Les Schwab Tire Centers Customer Care (42 reviews)
  • Pep Boys Oil Change (168 reviews)
  • Pep Boys Car Repair (71 reviews)
  • Pep Boys Rebate (58 reviews)