PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Les Schwab Tire Centers and Pep Boys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Les Schwab Tire Centers
Pep Boys

Les Schwab Tire Centers and Pep Boys Overview

Total reviews
689
1613
Company responses
0
0
Issues resolved
4
5

Pep Boys was first mentioned on PissedConsumer on Sep 2, 2007 and since then this brand received 1613 reviews. It is 924 reviews more than Les Schwab Tire Centers received since Nov 14, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Les Schwab Tire Centers customer support team than with Pep Boys customer service.

Les Schwab Tire Centers and Pep Boys Consumer Ratings

Rank
181 out of 2413 in Service Centers and Repairs category
192 out of 2413 in Service Centers and Repairs category
Customer service
157 in category
189 in category
Staff
147 in category
163 in category
Product or Service Quality
141 in category
154 in category

According to consumer ratings and reviews, Les Schwab Tire Centers ranks 11 points higher in the Service Centers and Repairs category than Pep Boys. People gave Les Schwab Tire Centers 1.7 stars for Customer service criterion in Service Centers and Repairs category and it is 465 points higher than the worst rated brand in this category. At the same time, Pep Boys was rated 1.5 stars for Customer service criterion in this category and it is 433 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Les Schwab Tire Centers has a higher rating than Pep Boys. Regarding Product or Service Quality criterion, consumers gave Les Schwab Tire Centers 1.7 stars and it is 77% greater than other in category. Pep Boys however was rated 1.6 stars and it is 75% greater than other in category.

Les Schwab Tire Centers and Pep Boys Rating Details

Customer service
1.7 (148 reviews)
1.5 (303 reviews)
Reviewer's quote

...Professional?? Not even close!! This place is awful for customer service now and desperately needs changes in management and front staff!..

PissedConsumer1533396

...Called their customer service number. spoke with a rep who said, sorry you need to mail everything as the digital version wont do. Thats BS!..

Stephen K
Staff
1.9 (129 reviews)
1.7 (290 reviews)
Reviewer's quote

...Extreamly lazy, slow moving staff. I have used Schwab for years but I am thinking Costco, or Firestone would be a better choice these days. Schwab locations East of the Cascades seem to have forgotten what Les started...

Zamyah

...He probably paid someone to take it for him!!!! The Pep Boys in Hollywood Florida on Stirling Road, stay away from! The manager was a very nice man but his staff was incompetent and deceitful. How can you recommend to a customer, to replace disc rotors, on all 4, on a vehicle that only has 18,000 miles! and never even took a micrometer to measure the...

PissedConsumer1134727
Product or Service Quality
1.7 (117 reviews)
1.6 (258 reviews)
Reviewer's quote

To me, this goes above and beyond good service. This company builds relationships that make you want to go back (which we will) and buy tires. They are honest and trustworthy and we have done business with both the Puyallup division and the Shelton division and found both to be VERY customer...

Diana L

...with me knowing they didn’t charge the starter battery on my Mbz and the car failed electronically it’s towed to store and I made complaint to customer service Rose and she notified Joseph Zamora the district manager for Cathedral City he has 24 bus hours to respond so the car is there two nights already if I don’t get a call...

Tony A

Les Schwab Tire Centers and Pep Boys Pros and Cons

Pros
  • Location
  • Polite employees
  • Popcorn
  • Convenient location
  • Comfortable waiting room
  • Price
Cons
  • Poor customer service
  • Unwillingness to make things right
  • Poor management
  • Customer service
  • Poor service provided
  • Poor service

Les Schwab Tire Centers and Pep Boys Most Positive Reviews

Top rated reviews
5

My 2002 ford expedition started leaking oil, So I took it to les swab and they told me the oil pan gasket was leaking an...

5

This guy is a fake. He has NO idea what he is talking about. First off Pepboys repairs tires free so to put *** into a...

Les Schwab Tire Centers and Pep Boys Most Critical Reviews

Lowest rated reviews
1

In July of 2014, I went to Schwab and talked to Nate the manager, I was trying to decide between buying new wheels or...

1

My local Pep Boys in Denver on South Broadway mounted and balanced four new tires and did a four-wheel alignment on my B...

Les Schwab Tire Centers and Pep Boys Latest Reviews

Recent published reviews
1

I have a business account with them. Took my vehicle to have tires balance ritated aligned brake inspection and rotor...

Read all 689 reviews
1

I can not activate my Visa Rebate card

Read all 1613 reviews

Les Schwab Tire Centers and Pep Boys Products and Services

Most reviewed product and services
  • Les Schwab Tire Centers Manager (63 reviews)
  • Les Schwab Tire Centers Repair (52 reviews)
  • Les Schwab Tire Centers Customer Care (42 reviews)
  • Pep Boys Oil Change (168 reviews)
  • Pep Boys Car Repair (71 reviews)
  • Pep Boys Rebate (59 reviews)