PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Brick and Leons Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Brick
Leons Furniture

The Brick and Leons Furniture Overview

Total reviews
314
31
Company responses
0
0
Issues resolved
4
1

The Brick was first mentioned on PissedConsumer on Apr 8, 2008 and since then this brand received 314 reviews. It is 283 reviews more than Leons Furniture received since Jul 31, 2013. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Leons Furniture customer support team than with The Brick customer service.

The Brick and Leons Furniture Consumer Ratings

Rank
323 out of 1895 in Furniture and Decor category
405 out of 1895 in Furniture and Decor category
Customer service
215 in category
225 in category
Staff
239 in category
251 in category
Product or Service Quality
235 in category
308 in category

According to consumer ratings and reviews, The Brick ranks 82 points higher in the Furniture and Decor category than Leons Furniture. People gave The Brick 1.5 stars for Customer service criterion in Furniture and Decor category and it is 392 points higher than the worst rated brand in this category. At the same time, Leons Furniture was rated 1.4 stars for Customer service criterion in this category and it is 382 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Leons Furniture has a higher rating than Leons Furniture. Regarding Product or Service Quality criterion, consumers gave The Brick 1.6 stars and it is 61% greater than other in category. Leons Furniture however was rated 1.3 stars and it is 51% worse than other in category.

The Brick and Leons Furniture Rating Details

Customer service
1.5 (172 reviews)
1.4 (17 reviews)
Reviewer's quote

...When I hit the delivery abs found the dresser missing and called customer service and came to know that the dresser is on backorder and will be delivered may be by third week of January 2020. No one mentioned these things at the time of purchase ..

Danica

I've been in the customer service department dealing with international customers for over 25 years, if I even dared to answer someone that way I would be out so fast and rightfully so. Then he proceeds to tell me he is going to look into it and call me back shortly. By now I have spoken to 3...

Grace B
Staff
1.7 (162 reviews)
1.7 (18 reviews)
Reviewer's quote

...Also, the customer services staff at the Surrey central The Bricks office are very discriminatory when they serve customers. One can tell this but how they can ignore you and serve other customers first..

Felica

I bought a stove from Leon’s on November 2019 glass top for 1650$ and spent more 300$extened warranty and on dec2019 while I was boiling water on stove to make tea the glass cracked and electric shock happened to me I called Leon as I have little kids and scared from the electric shock for them too...

Shereen R
Product or Service Quality
1.6 (151 reviews)
1.3 (15 reviews)
Reviewer's quote

They didn't tell me when selling the furniture about the quality of it. and never told me that warranty will come in the email and also that some damages are not covered my dresser is ruined in a month, and they are not changing it under warranty please do not purchase anything from brick..

Sadia R

...Every time I've had to call for service at King State it takes hours on hold 10 min. at a time and then call back again. After a few hours if you're lucky you'll get someone who barley speaks English and is willing to tell you whatever they feel will get you to hang up...

Brian W

The Brick and Leons Furniture Pros and Cons

Pros
  • Proximity to my home
  • Staff in the store were very pleasant
  • Shitty
  • Never had an issue with furniture
  • Lady at customer service great
Cons
  • Customer service
  • Way the customer service was not helpful at all
  • Warranty coverage misinformation
  • Terrible warranty with king & state
  • Terrible warranty
  • Unhelpful leons customer service

The Brick and Leons Furniture Most Positive Reviews

Top rated reviews
5

I just finished buying a TV at the beacon hill brick. MOE my sales representative was guinely happy to help me. He was w...

4.3

My hubby & I went to buy a couch. Never had we bought one together and we tried all of them.... some were too soft so we...

The Brick and Leons Furniture Most Critical Reviews

Lowest rated reviews
1

Absolutely HORRIBLE customer service at The Brick Richmond Hill! Sales Rep Salma ordered a double bed for me instead of...

1

Store location : Cornwall Ontario Salesperson: Ryan L Manager Phil M On the last week of October 2016 I purchased a...

The Brick and Leons Furniture Latest Reviews

Recent published reviews

My frustration, and anger is caused to me from the Delivery Department of Brick, which is associated with the Brick Stor...

Read all 314 reviews

Bought sofa set, box springs and bedroom set. the sofa set has been delivered with damages at the bottom of it, i asked...

Read all 31 reviews

The Brick and Leons Furniture Products and Services

Most reviewed product and services
  • The Brick Customer Care (52 reviews)
  • The Brick Warranty (20 reviews)
  • The Brick Shipping Service (14 reviews)
  • Leons Furniture Customer Care (3 reviews)
  • Leons Furniture Warranty (3 reviews)