PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zenni Optical and LensCrafters as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zenni Optical
LensCrafters

Zenni Optical and LensCrafters Overview

Total reviews
64
588
Company responses
0
0
Issues resolved
2
0

Zenni Optical and LensCrafters Consumer Ratings

Rank
71 out of 471 in Medical Supplies and Equipment category
108 out of 471 in Medical Supplies and Equipment category
Customer service
102 in category
72 in category
Product or Service Quality
89 in category
91 in category
Reliability
95 in category
92 in category
Price Affordability
48 in category
124 in category

Zenni Optical and LensCrafters Rating Details

Customer service
1.3 (32 reviews)
1.6 (142 reviews)
Reviewer's quote

Items are cheap and poorly made, break quickly and customer service is very hard to get a hold of for information. Ones that do not break and good and dandy..

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...I called to LensCrafters customer service and filled out the form which I got from them. I attached the photos of the purchase receipt and lenses. The response I received from Luxottica was as follows: You must contact to the retailer...

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Product or Service Quality
1.6 (31 reviews)
1.6 (95 reviews)
Reviewer's quote

ZENNI does not guarantee quality of product or service. Will imply any error in fulfilling Rx is customer misconception or customer fault. Only provides 50% refund with 30 days of purchase, however, it takes 2 weeks to fulfill order, so customer only has 2 weeks to return or settle a problem with...

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...I have called the customer care service line multiple times. I have filled out the link They form they send to my iPhone requesting my glasses be sent 3 times. No response from anyone...

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Reliability
1.3 (28 reviews)
1.3 (82 reviews)
Reviewer's quote

Bought 3 pair of glasses, I cant see out of any of them. Return policy is ridiculous!

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Been waiting on my contacts for almost 3 months an all I get is the run around I did everything they asked me to do an still no results an now I'm told I can't get my contacts until the store opens back up an which I been in the contacts they gave me since March an can't do nothing to help me, I...

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Price Affordability
2.9 (27 reviews)
1.7 (106 reviews)
Reviewer's quote

Also I found the overall build quality to be poor and not in line with the price they charged. When I contacted Zenni to ask for a Return Authorization Number it became clear they were trying to make this process a real challenge. After repeated emails I finally got a Return Authorization Number...

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...And than the woman helping me showed me the price. I realized I couldn't afford their ridiculously overpriced glasses. That's when I noticed the prescription didn't have my pupil distance on it...

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Zenni Optical and LensCrafters Pros and Cons

Pros
  • Prices
  • I liked that i had an option to order glasses online
  • Price
  • Some of the staff
  • Range of products offered
  • Selection of frames
Cons
  • Terrible refund and repair policy
  • Poor product quality
  • Order not delivered as promised
  • Customer service
  • Poor service
  • Customer services and the quality of the glasses

Zenni Optical and LensCrafters Most Positive Reviews

Top rated reviews
5

I bought glasses from Zenni and was told on the phone by the customer service rep that I would get a full store credit i...

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5

The BEST experience I've ever had at the eye clinic. The Dr. Orlich was funny, kind, and he knew his job extremely...

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4.9

I am a first time consumer with Zenni, I called twice for assistance as I needed help with the measurements, which are...

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5

Of course, the one day I go to LensCrafters their machines are "broken." Well, so are my glasses. So much so that they a...

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Zenni Optical and LensCrafters Most Critical Reviews

Lowest rated reviews
1

First time ordering. Have waited 3 weeks. Called several times to see where they are. Just say they are being made,...

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1

Elaine M Dolci has got to be the worst excuse for an eye doctor ever. She works in Merritt Island / Cocoa Florida area....

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1

I ordered prescription sunglasses for a vacation and chose priority shipping which promises delivery in 10-14 days....

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1

Initially we selected a pair of frames for my son at Lenscrafters at Chapel Hills Mall in Colorado Springs . The lab at...

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Zenni Optical and LensCrafters Latest Reviews

Recent published reviews
1

Bought 3 pair of glasses, I cant see out of any of them. Return policy is ridiculous!

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1

Been waiting on my contacts for almost 3 months an all I get is the run around I did everything they asked me to do an...

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1.9

Had eye glasses for little over 90 days and liked them, BUT lens just popped out of frames. Tried to get Zenni to...

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No votes

Hi there,
My son is complaining of headache and i am not able to get an appointment.
Please let me know if I can use and i...

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Zenni Optical and LensCrafters Products and Services

Most reviewed product and services
  • Zenni Optical Eyeglasses (28 reviews)
  • Zenni Optical Customer Care (7 reviews)
  • Zenni Optical Sunglasses (4 reviews)
  • Lenscrafters Eyeglasses (103 reviews)
  • Lenscrafters Customer Care (56 reviews)
  • Lenscrafters Manager (53 reviews)