Zenni Optical vs LensCrafters: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zenni Optical and LensCrafters as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Start a new comparison

Zenni Optical

2.0

LensCrafters

1.8

Zenni Optical

LensCrafters

Zenni Optical and LensCrafters Overview

Total reviews

676

Company responses

Issues resolved

LensCrafters was first mentioned on PissedConsumer on Nov 12, 2007 and since then this brand received 676 reviews. It is 618 reviews more than Zenni Optical received since Jun 9, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Zenni Optical customer support team than with LensCrafters customer service.

Zenni Optical and LensCrafters Consumer Ratings

Rank

61 out of 636 in Medical Supplies and Equipment category

85 out of 636 in Medical Supplies and Equipment category

Customer service

94 in category

70 in category

Product or Service Quality

84 in category

91 in category

Price Affordability

44 in category

114 in category

According to consumer ratings and reviews, Zenni Optical ranks 24 points higher in the Medical Supplies and Equipment category than LensCrafters. People gave Zenni Optical 1.3 stars for Customer service criterion in Medical Supplies and Equipment category and it is 111 points higher than the worst rated brand in this category. At the same time, LensCrafters was rated 1.6 stars for Customer service criterion in this category and it is 135 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Zenni Optical has a higher rating than LensCrafters. Regarding Price Affordability criterion, consumers gave Zenni Optical 3 stars and it is 79% greater than other in category. LensCrafters however was rated 1.7 stars and it is 55% worse than other in category.

Zenni Optical and LensCrafters Rating Details

Customer service

1.3 (30 reviews)

1.6 (122 reviews)

Reviewer's quote

Items are cheap and poorly made, break quickly and customer service is very hard to get a hold of for information. Ones that do not break and good and dandy..

Daleysa

Very disappointed with the service. I ended up paying more money to fix the problem they caused. Was told that she was new and very sorry but if I wanted my glasses fixed I would need to pay more money...

Ashtan

Product or Service Quality

1.7 (29 reviews)

1.6 (81 reviews)

Reviewer's quote

Family has used Zenni for several years, but if I can’t get this resolved, we will never use this company again. This is very frustrating when you desperately need your glasses. They said to send them. I’ve done everything I know to do, and can’t get an answer.

Jackie S

LensCrafters makes a low quality product. My Coating from lenses have come off repeatedly on multiple sets of lenses. It does not even last a year...

Adil M

Price Affordability

3 (26 reviews)

1.7 (91 reviews)

Reviewer's quote

Also I found the overall build quality to be poor and not in line with the price they charged. When I contacted Zenni to ask for a Return Authorization Number it became clear they were trying to make this process a real challenge. After repeated emails I finally got a Return Authorization Number...

Petro

...And than the woman helping me showed me the price. I realized I couldn't afford their ridiculously overpriced glasses. That's when I noticed the prescription didn't have my pupil distance on it...

Dan C

Zenni Optical and LensCrafters Pros and Cons

Pros

Prices
I liked that i had an option to order glasses online
Price

Some of the staff
Selection of frames
Range of products you offered

Cons

Terrible refund and repair policy
Order not delivered as promised
Poor product quality

Customer service
Poor service
Customer services and the quality of the glasses

Zenni Optical and LensCrafters Most Positive Reviews

Top rated reviews

I bought glasses from Zenni and was told on the phone by the customer service rep that I would get a full store credit i...

The BEST experience I've ever had at the eye clinic. The Dr. Orlich was funny, kind, and he knew his job extremely...

Zenni Optical and LensCrafters Most Critical Reviews

Lowest rated reviews

First time ordering. Have waited 3 weeks. Called several times to see where they are. Just say they are being made,...

Elaine M Dolci has got to be the worst excuse for an eye doctor ever. She works in Merritt Island / Cocoa Florida area....

Zenni Optical and LensCrafters Latest Reviews

Recent published reviews

I have my order but my glasses are distance I need reading I have trued to log in but keeps saying invalid password my...

Read all 58 reviews

1.3

I have submitted the form needed about this situation and nobody has contacted me

Read all 676 reviews

Zenni Optical and LensCrafters Products and Services

Most reviewed product and services

Zenni Optical Eyeglasses (25 reviews)
Zenni Optical Customer Care (7 reviews)
Zenni Optical Sunglasses (4 reviews)

Lenscrafters Eyeglasses (124 reviews)
Lenscrafters Manager (63 reviews)
Lenscrafters Customer Care (53 reviews)

How would you compare Zenni Optical vs LensCrafters?

Customer service

Product or Service Quality

I have something else to compare

I have read and agree to the Pissed Consumer Terms of Service

Share your opinion

Zenni Optical vs …

Americas Best Contacts Eyeglasses

LensCrafters vs …