PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zenni Optical and LensCrafters as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zenni Optical
LensCrafters

Zenni Optical and LensCrafters Overview

Total reviews 68 621
Company responses 0 0
Issues resolved 2 0

Zenni Optical and LensCrafters Consumer Ratings

Rank
75 out of 504 in Medical Supplies and Equipment category
115 out of 504 in Medical Supplies and Equipment category
Customer service
104 in category
87 in category
Product or Service Quality
93 in category
107 in category
Reliability
103 in category
108 in category
Value for money
83 in category
125 in category

Zenni Optical and LensCrafters Rating Details

Customer service
1.4 (34 reviews)
1.5 (160 reviews)
Reviewer's quote

...Just for the record I was not "pissed", received very professional help from Daniel Jericho Alvarez, in your customer service dept. He was very knowledgeable, helpful and concerned about my glasses. I received a return label the very same day...

Read full review

...The Worst customer service, worst return process! Never again will I ever order online from this company. Stay away from LensCrafters. com!..

Read full review
Product or Service Quality
1.7 (33 reviews)
1.6 (110 reviews)
Reviewer's quote

...in addition when i received my glasses they were of such extraordinarily poor quality that to me they were worth about 5$. afterwards despite my numerous queries to customer service they never returned my mssgs. exceptionally poor business..

Read full review

...Why spend so much for a glasses with no customer service whatsoever. This is an expensive pair of sunglasses, Oakleys. Aren't they suppose to be somewhat for the athletic person? Will never purchase another pair...

Read full review
Reliability
1.3 (30 reviews)
1.3 (94 reviews)
Reviewer's quote

Bought 3 pair of glasses, I cant see out of any of them. Return policy is ridiculous!

Read full review

Paid $650 for glasses, to have them not correct and I cannot get any help from both stores that worked on my glasses! My cell number is 661-209-**** Lisa, Thank You

Read full review
Value for money
1.9 (29 reviews)
1.5 (91 reviews)
Reviewer's quote

...One lens in pair of glasses was missing the Rx! Eyeglasses have no value if Rx is wrong and company has a poor refund policy plus makes it difficult to repair their error..

Read full review

...They refunded my money and told me to go elsewhere but will not refund the money to my vision insurance company or continue to try to resolve this issue. I am not able to get new glasses without the insurance so completely got ripped off by LC..

Read full review

Zenni Optical and LensCrafters Pros and Cons

Pros
  • Prices
  • I liked that i had an option to order glasses online
  • Price
  • Some of the staff
  • Range of products offered
  • Selection of frames
Cons
  • Terrible refund and repair policy
  • Poor product quality
  • Order not delivered as promised
  • Customer service
  • Poor service
  • Over priced

Zenni Optical and LensCrafters Most Positive Reviews

Top rated reviews
5

I bought glasses from Zenni and was told on the phone by the customer service rep that I would get a full store credit i...

Read full review
5

The BEST experience I've ever had at the eye clinic. The Dr. Orlich was funny, kind, and he knew his job extremely...

Read full review
4.9

I am a first time consumer with Zenni, I called twice for assistance as I needed help with the measurements, which are...

Read full review
5

Of course, the one day I go to LensCrafters their machines are "broken." Well, so are my glasses. So much so that they a...

Read full review

Zenni Optical and LensCrafters Most Critical Reviews

Lowest rated reviews
1

First time ordering. Have waited 3 weeks. Called several times to see where they are. Just say they are being made,...

Read full review
1

Elaine M Dolci has got to be the worst excuse for an eye doctor ever. She works in Merritt Island / Cocoa Florida area....

Read full review
1

I ordered prescription sunglasses for a vacation and chose priority shipping which promises delivery in 10-14 days....

Read full review
1

Initially we selected a pair of frames for my son at Lenscrafters at Chapel Hills Mall in Colorado Springs . The lab at...

Read full review

Zenni Optical and LensCrafters Latest Reviews

Recent published reviews
4

Glasses were returned on Oct. 20, 2020 to correct fit and lenses. Waiting to hear back from company. Just for the...

Read full review
2

I've always gone to a LensCrafters store and never had any issues, in fact the store personnel have always been...

Read full review
No votes

1#o335865****
Hello people at Zenni,
I ordered new glasses at your company 2 days ago but after talking to my optometrist...

Read full review
2

Hi,
I purchased sunglasses last Dec. 19, 2020. The left lens continually is loose. I stopped in at the Green Bay location...

Read full review

Zenni Optical and LensCrafters Products and Services

Most reviewed product and services
  • Zenni Optical Eyeglasses (28 reviews)
  • Zenni Optical Sunglasses (5 reviews)
  • Zenni Optical Shipping Service (3 reviews)
  • Lenscrafters Eyeglasses (108 reviews)
  • Lenscrafters Manager (53 reviews)
  • Lenscrafters Eye Exam (38 reviews)