PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about LensCrafters and Zenni Optical as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

LensCrafters
Zenni Optical

LensCrafters and Zenni Optical Overview

Total reviews
686
60
Company responses
0
0
Issues resolved
1
2

LensCrafters was first mentioned on PissedConsumer on Nov 12, 2007 and since then this brand received 686 reviews. It is 626 reviews more than Zenni Optical received since Jun 9, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Zenni Optical customer support team than with LensCrafters customer service.

LensCrafters and Zenni Optical Consumer Ratings

Rank
86 out of 567 in Medical Supplies and Equipment category
61 out of 567 in Medical Supplies and Equipment category
Customer service
70 in category
94 in category
Price Affordability
118 in category
44 in category
Diversity of Products or Services
70 in category
37 in category

According to consumer ratings and reviews, Zenni Optical ranks 25 points higher in the Medical Supplies and Equipment category than LensCrafters. People gave LensCrafters 1.6 stars for Customer service criterion in Medical Supplies and Equipment category and it is 138 points higher than the worst rated brand in this category. At the same time, Zenni Optical was rated 1.3 stars for Customer service criterion in this category and it is 114 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Zenni Optical has a higher rating than LensCrafters. Regarding Diversity of Products or Services criterion, consumers gave LensCrafters 2.2 stars and it is 66% greater than other in category. Zenni Optical however was rated 2.9 stars and it is 82% greater than other in category.

LensCrafters and Zenni Optical Rating Details

Customer service
1.6 (128 reviews)
1.3 (30 reviews)
Reviewer's quote

...I could have spend less money elsewhere and with better customer service. And the same guy has the decency saying that it wasn’t him who told me my warranty expired. R U KIDDING ME? I get it you see a lot of ppl but I swear it was the same guy...

Danny

Items are cheap and poorly made, break quickly and customer service is very hard to get a hold of for information. Ones that do not break and good and dandy..

Daleysa
Price Affordability
1.7 (96 reviews)
3 (26 reviews)
Reviewer's quote

...And than the woman helping me showed me the price. I realized I couldn't afford their ridiculously overpriced glasses. That's when I noticed the prescription didn't have my pupil distance on it...

Dan C

Also I found the overall build quality to be poor and not in line with the price they charged. When I contacted Zenni to ask for a Return Authorization Number it became clear they were trying to make this process a real challenge. After repeated emails I finally got a Return Authorization Number...

Petro
Diversity of Products or Services
2.2 (87 reviews)
2.9 (23 reviews)
Reviewer's quote

The quality of the lens (especially the coating) and customer services has deminished significantly. My family and I have used Lens Crafter in Owings Mills for years. Not anymore...

PissedConsumer1159182

Family has used Zenni for several years, but if I can’t get this resolved, we will never use this company again. This is very frustrating when you desperately need your glasses. They said to send them. I’ve done everything I know to do, and can’t get an answer.

Jackie S

LensCrafters and Zenni Optical Pros and Cons

Pros
  • Some of the staff
  • Selection of frames
  • Range of products you offered
  • Prices
  • I liked that i had an option to order glasses online
  • Price
Cons
  • Customer service
  • Poor service
  • Customer services and the quality of the glasses
  • Terrible refund and repair policy
  • Order not delivered as promised
  • Poor product quality

LensCrafters and Zenni Optical Most Positive Reviews

Top rated reviews
5

The BEST experience I've ever had at the eye clinic. The Dr. Orlich was funny, kind, and he knew his job extremely...

5

I bought glasses from Zenni and was told on the phone by the customer service rep that I would get a full store credit i...

LensCrafters and Zenni Optical Most Critical Reviews

Lowest rated reviews
1

Elaine M Dolci has got to be the worst excuse for an eye doctor ever. She works in Merritt Island / Cocoa Florida area....

1

First time ordering. Have waited 3 weeks. Called several times to see where they are. Just say they are being made,...

LensCrafters and Zenni Optical Latest Reviews

Recent published reviews
1.6

CONSUMER BEWARE! I went to LensCrafters to get contacts. I went through the process of getting fitted and trained on...

Read all 686 reviews

Hola, les hice una compra de lentes de sol ópticos progresivos y los pagué el día 16 de diciembre de 2019. Hoy 3 de...

Read all 60 reviews

LensCrafters and Zenni Optical Products and Services

Most reviewed product and services
  • Lenscrafters Eyeglasses (126 reviews)
  • Lenscrafters Manager (63 reviews)
  • Lenscrafters Customer Care (53 reviews)
  • Zenni Optical Eyeglasses (26 reviews)
  • Zenni Optical Customer Care (7 reviews)
  • Zenni Optical Sunglasses (4 reviews)