PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Visionworks and LensCrafters as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Visionworks
LensCrafters

Visionworks and LensCrafters Overview

Total reviews 639 778
Company responses 0 0
Issues resolved 7 4

Visionworks and LensCrafters Consumer Ratings

Rank
128 out of 910 in Medical Supplies and Equipment category
187 out of 910 in Medical Supplies and Equipment category
Customer service
No votes
164 in category
Reliability
No votes
189 in category
Price Affordability
No votes
212 in category
Product or Service Quality
No votes
184 in category

Visionworks and LensCrafters Rating Details

Customer service
No votes
1.5
(244 reviews)
Reviewer's quote

...The front desk reps that seat on the right on Oct 5 & 6 is extremely rude and lack customer service skills. And if you ask a question or question them. They will cancel your appointment and advised you that you cancel your appointment...

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...Pure BS, bad craftsmanship, terrible customer service. 40 years of being a loyal customer ended today..

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Reliability
No votes
1.3
(160 reviews)
Reviewer's quote

On Friday, Mar 17, 2023 my son and I had our last exam at the Visionworks in Seekonk, MA. At the end of that appointment I made appointments for the following year for Monday Mar 18, 2024; for which I received an immediate text confirmation. At the beginning of Mar, not remembering this...

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Picked up my glasses & sunglasses the end of December. I'm 76 & keep my glasses on a strap around my neck so I'm not throwing them around anywhere. Even with insurance, I paid $612.66.The first week of March, 10 WEEKS LATER, I put my glasses on while shopping, and realized 1 of the lenses had...

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Price Affordability
No votes
1.7
(184 reviews)
Reviewer's quote

...This time, she charged me for 6 boxes of contacts at full price with only a $23. 00 insurance discount - which is Bullshish!!!; she charged me full-price of $79. 00 plus tax for an eye exam; and she also charged me for "Contact Lens Disposable Evaluation", which is also supposed to be covered...

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I was told my warranty just ended so it would cost me over $200 to replace the lenses and they wouldn't help me with price unless I bought a frame too. There is nothing wrong with my frame so I don't know who I can talk to and perhaps get some help and some consideration for being a good loyal...

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Product or Service Quality
No votes
1.6
(177 reviews)
Reviewer's quote

...and once again thanks for your service..

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...I've also owned costa products for the same amount of time. I'm now 57. I'm so disappointed how the manager treated me, I doubt I will ever shop at your store again...

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Visionworks and LensCrafters Pros and Cons

Pros
  • Variety
  • Terrable
  • Location
  • Some of the staff
  • Range of products offered
  • Nice selection of frames
Cons
  • Horrible customer service
  • Poor customer service representatives
  • Not-so-caring-staff
  • Customer service
  • Poor management and customer service
  • Poor service

Visionworks and LensCrafters Most Positive Reviews

Top rated reviews
5

Great service and great prices

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5

Of course, the one day I go to LensCrafters their machines are "broken." Well, so are my glasses. So much so that they a...

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5

I stopped by the Herndon store to see if by chance I could get an eye glass tune up. The associate replaced the nose...

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5

I received the new pair. Thanks so much! My son really likes his new sunglasses and I have both LensCrafters and RayBan...

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Visionworks and LensCrafters Most Critical Reviews

Lowest rated reviews
1

On Friday, Mar 17, 2023 my son and I had our last exam at the Visionworks in Seekonk, MA. At the end of that...

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1

I bought a $760 pair of glasses, my cost. They were suppose to be top of the line everything on a 50% off sale. Lens...

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1

gwen wallace
7:08 AM (3 minutes ago)

to Visionworks
I'm so upset I went back 4 times to pick up my new lens. they...

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1

Ordered Tiffany Glasses My phone number on account was no longer as I moved. I made this very clear and watched as...

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Visionworks and LensCrafters Latest Reviews

Recent published reviews
No votes

Very helpful and friendly! Dr was great explaining different options for my needs.Its been awhile for me to come in.

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1

Picked up my glasses & sunglasses the end of December. I'm 76 & keep my glasses on a strap around my neck so I'm not thr...

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No votes

Had visit on 07/2023. @ that time paid my portion and insurance applied theirs. My receipt indicates paid in full, no ba...

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2.1

The sales associates obviously hate people so not sure why they working with the public. I was never greeted when I...

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