-
Home
-
Visionworks vs LensCrafters
Visionworks vs LensCrafters
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Visionworks and LensCrafters as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Visionworks and LensCrafters Overview
Total reviews |
639
|
778
|
Company responses |
0 |
0 |
Issues resolved |
7 |
4 |
Visionworks and LensCrafters Consumer Ratings
Rank
128
out of 910 in Medical Supplies and Equipment category
187
out of 910 in Medical Supplies and Equipment category
Customer service
No votes
164
in category
Reliability
No votes
189
in category
Price Affordability
No votes
212
in category
Product or Service Quality
No votes
184
in category
Visionworks and LensCrafters Rating Details
Customer service
No votes
Reviewer's quote
...The front desk reps that seat on the right on Oct 5 & 6 is extremely rude and lack customer service skills. And if you ask a question or question them. They will cancel your appointment and advised you that you cancel your appointment...
Read full review
...Pure BS, bad craftsmanship, terrible customer service. 40 years of being a loyal customer ended today..
Read full review
Reviewer's quote
On Friday, Mar 17, 2023 my son and I had our last exam at the Visionworks in Seekonk, MA. At the end of that appointment I made appointments for the following year for Monday Mar 18, 2024; for which I received an immediate text confirmation. At the beginning of Mar, not remembering this...
Read full review
Picked up my glasses & sunglasses the end of December. I'm 76 & keep my glasses on a strap around my neck so I'm not throwing them around anywhere. Even with insurance, I paid $612.66.The first week of March, 10 WEEKS LATER, I put my glasses on while shopping, and realized 1 of the lenses had...
Read full review
Price Affordability
No votes
Reviewer's quote
...This time, she charged me for 6 boxes of contacts at full price with only a $23. 00 insurance discount - which is Bullshish!!!; she charged me full-price of $79. 00 plus tax for an eye exam; and she also charged me for "Contact Lens Disposable Evaluation", which is also supposed to be covered...
Read full review
I was told my warranty just ended so it would cost me over $200 to replace the lenses and they wouldn't help me with price unless I bought a frame too. There is nothing wrong with my frame so I don't know who I can talk to and perhaps get some help and some consideration for being a good loyal...
Read full review
Product or Service Quality
No votes
Reviewer's quote
...and once again thanks for your service..
Read full review
...I've also owned costa products for the same amount of time. I'm now 57. I'm so disappointed how the manager treated me, I doubt I will ever shop at your store again...
Read full review
Visionworks and LensCrafters Pros and Cons
Pros
- Variety
- Terrable
- Location
- Some of the staff
- Range of products offered
- Nice selection of frames
Cons
- Horrible customer service
- Poor customer service representatives
- Not-so-caring-staff
- Customer service
- Poor management and customer service
- Poor service
Visionworks and LensCrafters Most Positive Reviews
Top rated reviews
Great service and great prices
Read full review
Of course, the one day I go to LensCrafters their machines are "broken." Well, so are my glasses. So much so that they a...
Read full review
I stopped by the Herndon store to see if by chance I could get an eye glass tune up. The associate replaced the nose...
Read full review
I received the new pair. Thanks so much! My son really likes his new sunglasses and I have both LensCrafters and RayBan...
Read full review
Visionworks and LensCrafters Most Critical Reviews
Lowest rated reviews
On Friday, Mar 17, 2023 my son and I had our last exam at the Visionworks in Seekonk, MA. At the end of that...
Read full review
I bought a $760 pair of glasses, my cost. They were suppose to be top of the line everything on a 50% off sale. Lens...
Read full review
gwen wallace
7:08 AM (3 minutes ago)
to Visionworks
I'm so upset I went back 4 times to pick up my new lens. they...
Read full review
Ordered Tiffany Glasses My phone number on account was no longer as I moved. I made this very clear and watched as...
Read full review
Visionworks and LensCrafters Latest Reviews
Recent published reviews
No votes
Very helpful and friendly! Dr was great explaining different options for my needs.Its been awhile for me to come in.
Read full review
Picked up my glasses & sunglasses the end of December. I'm 76 & keep my glasses on a strap around my neck so I'm not thr...
Read full review
No votes
Had visit on 07/2023. @ that time paid my portion and insurance applied theirs. My receipt indicates paid in full, no ba...
Read full review
The sales associates obviously hate people so not sure why they working with the public. I was never greeted when I...
Read full review
How would you compare Visionworks vs LensCrafters?
Poor
Product or Service Quality
Ok
I have something else to compare
Lens crafters ignore customers of color
The customer service is the worst, the general manager don't deserve the tittle of general manager, Caren or Karen she was very rude with me,while she was taken care of my glasses she was looking at Alfonso and marking funny of me because I was very upset with the way they were treating me, so Alfonso was the first asshold who started it this whole thing, so anyway I give visionworks a 0 F on customer service on a scale 1 to 10 they 0