PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Visionworks and LensCrafters as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Visionworks and LensCrafters Overview

Total reviews
Company responses
Issues resolved

LensCrafters was first mentioned on PissedConsumer on Nov 12, 2007 and since then this brand received 686 reviews. It is 350 reviews more than Visionworks received since Mar 26, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Visionworks customer support team and LensCrafters customer service.

Visionworks and LensCrafters Consumer Ratings

62 out of 568 in Medical Supplies and Equipment category
86 out of 568 in Medical Supplies and Equipment category
Customer service
56 in category
70 in category
Product or Service Quality
63 in category
92 in category
Price Affordability
72 in category
119 in category

According to consumer ratings and reviews, Visionworks ranks 24 points higher in the Medical Supplies and Equipment category than LensCrafters. People gave Visionworks 1.7 stars for Customer service criterion in Medical Supplies and Equipment category and it is 153 points higher than the worst rated brand in this category. At the same time, LensCrafters was rated 1.6 stars for Customer service criterion in this category and it is 139 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Visionworks has a higher rating than LensCrafters. Regarding Price Affordability criterion, consumers gave Visionworks 2.2 stars and it is 66% greater than other in category. LensCrafters however was rated 1.7 stars and it is 56% worse than other in category.

Visionworks and LensCrafters Rating Details

Customer service
1.7 (145 reviews)
1.6 (128 reviews)
Reviewer's quote

...Did not receive good customer service at all. I paid way to much money for this treatment..


...I could have spend less money elsewhere and with better customer service. And the same guy has the decency saying that it wasn’t him who told me my warranty expired. R U KIDDING ME? I get it you see a lot of ppl but I swear it was the same guy...

Product or Service Quality
1.9 (118 reviews)
1.6 (86 reviews)
Reviewer's quote

...I know that customer service has gone down hill but these people cannot go any lower. If you want to be treated like dirt then go to this store. Just be aware they will talk down to you and not tell you what has to be done to obtain your glasses..

Nicholas K

...Poor customer service..

Price Affordability
2.2 (116 reviews)
1.7 (96 reviews)
Reviewer's quote

...Danielle worked with me to get the best price for my contacts. Keep up the great customer service!!!!..

Reginald G

...And than the woman helping me showed me the price. I realized I couldn't afford their ridiculously overpriced glasses. That's when I noticed the prescription didn't have my pupil distance on it...

Dan C

Visionworks and LensCrafters Pros and Cons

  • Variety
  • Terrable
  • Employees nice
  • Some of the staff
  • Selection of frames
  • Range of products you offered
  • Horrible customer service
  • Not-so-caring-staff
  • Quality of workmanship
  • Customer service
  • Poor service
  • Customer services and the quality of the glasses

Visionworks and LensCrafters Most Positive Reviews

Top rated reviews

I had to go into this location to see what all the hype was about and had an AWESOME experience. Everyone was very...


The BEST experience I've ever had at the eye clinic. The Dr. Orlich was funny, kind, and he knew his job extremely...

Visionworks and LensCrafters Most Critical Reviews

Lowest rated reviews

I will never go to this store again. I took my 6 year old in for an eye exam, which we waited over 45 minutes after our...


Elaine M Dolci has got to be the worst excuse for an eye doctor ever. She works in Merritt Island / Cocoa Florida area....

Visionworks and LensCrafters Latest Reviews

Recent published reviews

Hopefully this issue has been resolved through your corporate office the represented was very helpful and pleasant....

Read all 336 reviews

CONSUMER BEWARE! I went to LensCrafters to get contacts. I went through the process of getting fitted and trained on...

Read all 686 reviews

Visionworks and LensCrafters Products and Services

Most reviewed product and services
  • Visionworks Eyeglasses (72 reviews)
  • Visionworks Customer Care (54 reviews)
  • Visionworks Eye Exam (29 reviews)
  • Lenscrafters Eyeglasses (126 reviews)
  • Lenscrafters Manager (63 reviews)
  • Lenscrafters Customer Care (53 reviews)