PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Visionworks and LensCrafters as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Visionworks
LensCrafters

Visionworks and LensCrafters Overview

Total reviews
376
599
Company responses
0
0
Issues resolved
2
0

Visionworks and LensCrafters Consumer Ratings

Rank
71 out of 476 in Medical Supplies and Equipment category
108 out of 476 in Medical Supplies and Equipment category
Customer service
62 in category
74 in category
Product or Service Quality
68 in category
96 in category
Price Affordability
72 in category
130 in category
Diversity of Products or Services
64 in category
77 in category

Visionworks and LensCrafters Rating Details

Customer service
1.7 (166 reviews)
1.6 (147 reviews)
Reviewer's quote

...I will go into the store with an open mind tomorrow, But I do expect excellent customer service. My appointment is the with the General Manager, so I will also talk to him or her. Thank you for letting me vent...

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...) But this gentleman needs to understand there is a certain amount of grace and respect that is needed in customer service (being a 15 year veteran of the service industry myself. ) he did not follow that, so I'm asking for assistance from Lenscrafters before i make any deal of this. Thank You..

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Product or Service Quality
1.9 (135 reviews)
1.6 (98 reviews)
Reviewer's quote

I should not be confronted to ask to wear mask I have health issues and wearing a mask is not a law the governer has no authority And your customer service sucks all I wanted was glasses adjusted..

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...I have called the customer care service line multiple times. I have filled out the link They form they send to my iPhone requesting my glasses be sent 3 times. No response from anyone...

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Price Affordability
2.2 (135 reviews)
1.7 (110 reviews)
Reviewer's quote

...She said your price will be 230. 00. I said with my insurance? She said yes! Then my husband comes with his, sits down and she tells him the same thing...

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...rmined that the frames were not defective and there was no evidence of poor workmanship but they were happy to offer me another pair of frames at a discounted price, which was more than I paid for the first pair. What I found most confusing was how they were able to make their determination from only a photograph. A word of caution before making a purchase at LensCrafters, ask them who handles warranty claims on the frames they sell and who determines if the frames are defective ...

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Diversity of Products or Services
2.4 (129 reviews)
2.2 (99 reviews)
Reviewer's quote

...In your Bend Oregon store it has been months since you have been able to provide those services. That is called false advertising and I will be contacting the State Attorney's office and filing civil complaints..

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The quality of the lens (especially the coating) and customer services has deminished significantly. My family and I have used Lens Crafter in Owings Mills for years. Not anymore...

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Visionworks and LensCrafters Pros and Cons

Pros
  • Variety
  • Terrable
  • Receptionist was nice
  • Some of the staff
  • Range of products offered
  • Selection of frames
Cons
  • Horrible customer service
  • Poor customer service representatives
  • Not-so-caring-staff
  • Customer service
  • Poor service
  • Over priced

Visionworks and LensCrafters Most Positive Reviews

Top rated reviews
5

I had to go into this location to see what all the hype was about and had an AWESOME experience. Everyone was very...

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5

The BEST experience I've ever had at the eye clinic. The Dr. Orlich was funny, kind, and he knew his job extremely...

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5

I went to the Collierville store on Byhalia and Poplar to buy some new glasses. The staff was very friendly and kind....

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5

Of course, the one day I go to LensCrafters their machines are "broken." Well, so are my glasses. So much so that they a...

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Visionworks and LensCrafters Most Critical Reviews

Lowest rated reviews
1

I will never go to this store again. I took my 6 year old in for an eye exam, which we waited over 45 minutes after our...

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1

Elaine M Dolci has got to be the worst excuse for an eye doctor ever. She works in Merritt Island / Cocoa Florida area....

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1

My ins.allows 129.00 towards a frame.Visioncrooks in Lancaster Pa.Gave me a wopping 20.00 off? They she blamed it on...

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1

Initially we selected a pair of frames for my son at Lenscrafters at Chapel Hills Mall in Colorado Springs . The lab at...

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Visionworks and LensCrafters Latest Reviews

Recent published reviews
1

Still trying to contact customer service,no luck ,I'm owed $450 from these people really need my money back!!

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2.6

Purchased eyeglasses from LensCrafters at Turkey Creek, Knoxville TN in Nov. 2019, took them back in Jan.2020 due to an...

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1

I should not be confronted to ask to wear mask I have health issues and wearing a mask is not a law the governer has no...

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No votes

Letter To Lenscrafters•
•Complaint•Unauthorized Removal•Vision Records•
(#1) 1/29/20
Dear Mr. Eric Anderson,
-I had ordered...

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Visionworks and LensCrafters Products and Services

Most reviewed product and services
  • Visionworks Eyeglasses (73 reviews)
  • Visionworks Customer Care (55 reviews)
  • Visionworks Eye Exam (31 reviews)
  • Lenscrafters Eyeglasses (105 reviews)
  • Lenscrafters Customer Care (57 reviews)
  • Lenscrafters Manager (53 reviews)