PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about LensCrafters and Visionworks as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

LensCrafters
Visionworks

LensCrafters and Visionworks Overview

Total reviews
589
369
Company responses
0
0
Issues resolved
0
2

LensCrafters and Visionworks Consumer Ratings

Rank
107 out of 472 in Medical Supplies and Equipment category
72 out of 472 in Medical Supplies and Equipment category
Customer service
71 in category
60 in category
Price Affordability
126 in category
68 in category
Product or Service Quality
93 in category
66 in category
Diversity of Products or Services
73 in category
59 in category

LensCrafters and Visionworks Rating Details

Customer service
1.6 (142 reviews)
1.7 (165 reviews)
Reviewer's quote

...I called to LensCrafters customer service and filled out the form which I got from them. I attached the photos of the purchase receipt and lenses. The response I received from Luxottica was as follows: You must contact to the retailer...

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...I will go into the store with an open mind tomorrow, But I do expect excellent customer service. My appointment is the with the General Manager, so I will also talk to him or her. Thank you for letting me vent...

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Price Affordability
1.7 (106 reviews)
2.3 (132 reviews)
Reviewer's quote

...And than the woman helping me showed me the price. I realized I couldn't afford their ridiculously overpriced glasses. That's when I noticed the prescription didn't have my pupil distance on it...

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...She said your price will be 230. 00. I said with my insurance? She said yes! Then my husband comes with his, sits down and she tells him the same thing...

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Product or Service Quality
1.6 (95 reviews)
2 (133 reviews)
Reviewer's quote

...I have called the customer care service line multiple times. I have filled out the link They form they send to my iPhone requesting my glasses be sent 3 times. No response from anyone...

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Although this was an exorbitant amount to pay for reading glasses I was assured by the sales clerk that these were of the highest quality and "they won't scratch. " I am an older person that is very gentle on my glasses. THEY SCRATCHED! When I went to the store I was told they would replace the...

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Diversity of Products or Services
2.2 (94 reviews)
2.4 (126 reviews)
Reviewer's quote

The quality of the lens (especially the coating) and customer services has deminished significantly. My family and I have used Lens Crafter in Owings Mills for years. Not anymore...

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...In your Bend Oregon store it has been months since you have been able to provide those services. That is called false advertising and I will be contacting the State Attorney's office and filing civil complaints..

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LensCrafters and Visionworks Pros and Cons

Pros
  • Some of the staff
  • Range of products offered
  • Selection of frames
  • Variety
  • Terrable
  • Receptionist was nice
Cons
  • Customer service
  • Poor service
  • Over priced
  • Horrible customer service
  • Poor customer service representatives
  • Not-so-caring-staff

LensCrafters and Visionworks Most Positive Reviews

Top rated reviews
5

The BEST experience I've ever had at the eye clinic. The Dr. Orlich was funny, kind, and he knew his job extremely...

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5

I had to go into this location to see what all the hype was about and had an AWESOME experience. Everyone was very...

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5

Of course, the one day I go to LensCrafters their machines are "broken." Well, so are my glasses. So much so that they a...

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5

I went to the Collierville store on Byhalia and Poplar to buy some new glasses. The staff was very friendly and kind....

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LensCrafters and Visionworks Most Critical Reviews

Lowest rated reviews
1

Elaine M Dolci has got to be the worst excuse for an eye doctor ever. She works in Merritt Island / Cocoa Florida area....

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1

I will never go to this store again. I took my 6 year old in for an eye exam, which we waited over 45 minutes after our...

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1

Initially we selected a pair of frames for my son at Lenscrafters at Chapel Hills Mall in Colorado Springs . The lab at...

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1

My ins.allows 129.00 towards a frame.Visioncrooks in Lancaster Pa.Gave me a wopping 20.00 off? They she blamed it on...

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LensCrafters and Visionworks Latest Reviews

Recent published reviews
No votes

I got glasses from lenscrafters at the pheasant lane mall of NH had them a year and one month when the lenses developed...

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1.5

I purchased glasses at vision works#314 on 12/5/20. i paid $282.00 for reading glasses. Although this was an exorbitant...

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1

Been waiting on my contacts for almost 3 months an all I get is the run around I did everything they asked me to do an...

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2.3

We had an eye appointment and purchased 2 pairs of frames almost 3 weeks ago and are unable to reach anyone for an...

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LensCrafters and Visionworks Products and Services

Most reviewed product and services
  • Lenscrafters Eyeglasses (103 reviews)
  • Lenscrafters Customer Care (56 reviews)
  • Lenscrafters Manager (53 reviews)
  • Visionworks Eyeglasses (73 reviews)
  • Visionworks Customer Care (55 reviews)
  • Visionworks Eye Exam (30 reviews)