PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about LensCrafters and Visionworks as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

LensCrafters
Visionworks

LensCrafters and Visionworks Overview

Total reviews
686
336
Company responses
0
0
Issues resolved
1
1

LensCrafters was first mentioned on PissedConsumer on Nov 12, 2007 and since then this brand received 686 reviews. It is 350 reviews more than Visionworks received since Mar 26, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with LensCrafters customer support team and Visionworks customer service.

LensCrafters and Visionworks Consumer Ratings

Rank
86 out of 565 in Medical Supplies and Equipment category
62 out of 565 in Medical Supplies and Equipment category
Customer service
70 in category
56 in category
Price Affordability
118 in category
71 in category
Diversity of Products or Services
70 in category
58 in category

According to consumer ratings and reviews, Visionworks ranks 24 points higher in the Medical Supplies and Equipment category than LensCrafters. People gave LensCrafters 1.6 stars for Customer service criterion in Medical Supplies and Equipment category and it is 138 points higher than the worst rated brand in this category. At the same time, Visionworks was rated 1.7 stars for Customer service criterion in this category and it is 152 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Visionworks has a higher rating than LensCrafters. Regarding Diversity of Products or Services criterion, consumers gave LensCrafters 2.2 stars and it is 66% greater than other in category. Visionworks however was rated 2.4 stars and it is 72% greater than other in category.

LensCrafters and Visionworks Rating Details

Customer service
1.6 (128 reviews)
1.7 (145 reviews)
Reviewer's quote

...I could have spend less money elsewhere and with better customer service. And the same guy has the decency saying that it wasn’t him who told me my warranty expired. R U KIDDING ME? I get it you see a lot of ppl but I swear it was the same guy...

Danny

...Did not receive good customer service at all. I paid way to much money for this treatment..

SHEVON K
Price Affordability
1.7 (96 reviews)
2.2 (116 reviews)
Reviewer's quote

...And than the woman helping me showed me the price. I realized I couldn't afford their ridiculously overpriced glasses. That's when I noticed the prescription didn't have my pupil distance on it...

Dan C

...Danielle worked with me to get the best price for my contacts. Keep up the great customer service!!!!..

Reginald G
Diversity of Products or Services
2.2 (87 reviews)
2.4 (113 reviews)
Reviewer's quote

The quality of the lens (especially the coating) and customer services has deminished significantly. My family and I have used Lens Crafter in Owings Mills for years. Not anymore...

PissedConsumer1159182

...In your Bend Oregon store it has been months since you have been able to provide those services. That is called false advertising and I will be contacting the State Attorney's office and filing civil complaints..

Matthew S

LensCrafters and Visionworks Pros and Cons

Pros
  • Some of the staff
  • Selection of frames
  • Range of products you offered
  • Variety
  • Terrable
  • Employees nice
Cons
  • Customer service
  • Poor service
  • Customer services and the quality of the glasses
  • Horrible customer service
  • Not-so-caring-staff
  • Quality of workmanship

LensCrafters and Visionworks Most Positive Reviews

Top rated reviews
5

The BEST experience I've ever had at the eye clinic. The Dr. Orlich was funny, kind, and he knew his job extremely...

5

I had to go into this location to see what all the hype was about and had an AWESOME experience. Everyone was very...

LensCrafters and Visionworks Most Critical Reviews

Lowest rated reviews
1

Elaine M Dolci has got to be the worst excuse for an eye doctor ever. She works in Merritt Island / Cocoa Florida area....

1

I will never go to this store again. I took my 6 year old in for an eye exam, which we waited over 45 minutes after our...

LensCrafters and Visionworks Latest Reviews

Recent published reviews
1.6

CONSUMER BEWARE! I went to LensCrafters to get contacts. I went through the process of getting fitted and trained on...

Read all 686 reviews
5

Hopefully this issue has been resolved through your corporate office the represented was very helpful and pleasant....

Read all 336 reviews

LensCrafters and Visionworks Products and Services

Most reviewed product and services
  • Lenscrafters Eyeglasses (126 reviews)
  • Lenscrafters Manager (63 reviews)
  • Lenscrafters Customer Care (53 reviews)
  • Visionworks Eyeglasses (72 reviews)
  • Visionworks Customer Care (54 reviews)
  • Visionworks Eye Exam (29 reviews)