PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about LensCrafters and Visionworks as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

LensCrafters
Visionworks

LensCrafters and Visionworks Overview

Total reviews
674
333
Company responses
0
0
Issues resolved
1
1

LensCrafters was first mentioned on PissedConsumer on Nov 12, 2007 and since then this brand received 674 reviews. It is 341 reviews more than Visionworks received since Mar 26, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with LensCrafters customer support team and Visionworks customer service.

LensCrafters and Visionworks Consumer Ratings

Rank
87 out of 636 in Medical Supplies and Equipment category
62 out of 636 in Medical Supplies and Equipment category
Customer service
70 in category
60 in category
Price Affordability
117 in category
72 in category
Diversity of Products or Services
71 in category
61 in category

According to consumer ratings and reviews, Visionworks ranks 25 points higher in the Medical Supplies and Equipment category than LensCrafters. People gave LensCrafters 1.6 stars for Customer service criterion in Medical Supplies and Equipment category and it is 136 points higher than the worst rated brand in this category. At the same time, Visionworks was rated 1.7 stars for Customer service criterion in this category and it is 146 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Visionworks has a higher rating than LensCrafters. Regarding Diversity of Products or Services criterion, consumers gave LensCrafters 2.3 stars and it is 66% greater than other in category. Visionworks however was rated 2.4 stars and it is 70% greater than other in category.

LensCrafters and Visionworks Rating Details

Customer service
1.6 (121 reviews)
1.7 (143 reviews)
Reviewer's quote

Very disappointed with the service. I ended up paying more money to fix the problem they caused. Was told that she was new and very sorry but if I wanted my glasses fixed I would need to pay more money...

Ashtan

...Did not receive good customer service at all. I paid way to much money for this treatment..

SHEVON K
Price Affordability
1.7 (90 reviews)
2.2 (115 reviews)
Reviewer's quote

...And than the woman helping me showed me the price. I realized I couldn't afford their ridiculously overpriced glasses. That's when I noticed the prescription didn't have my pupil distance on it...

Dan C

...Danielle worked with me to get the best price for my contacts. Keep up the great customer service!!!!..

Reginald G
Diversity of Products or Services
2.3 (84 reviews)
2.4 (112 reviews)
Reviewer's quote

LensCrafters makes a low quality product. My Coating from lenses have come off repeatedly on multiple sets of lenses. It does not even last a year.When u ask them about poor quality they act like this is the first time they have heard this. They want to sell you $500 lenses every year. I have been...

Adil M

I went to a location in Clifton Park, NY. The doctor doing the exam commented when he looked at my medication list (my meds were not for anything eye-related) that it was sad that I was on "so many medications and so young." I was there for an eye exam, not an unasked for opinion on how many...

Julie S

LensCrafters and Visionworks Pros and Cons

Pros
  • Some of the staff
  • Selection of frames
  • Range of products you offered
  • Variety
  • Terrable
  • Employees nice
Cons
  • Customer service
  • Poor service
  • Customer services and the quality of the glasses
  • Horrible customer service
  • Not-so-caring-staff
  • Quality of workmanship

LensCrafters and Visionworks Most Positive Reviews

Top rated reviews
5

The BEST experience I've ever had at the eye clinic. The Dr. Orlich was funny, kind, and he knew his job extremely...

5

I had to go into this location to see what all the hype was about and had an AWESOME experience. Everyone was very...

LensCrafters and Visionworks Most Critical Reviews

Lowest rated reviews
1

Elaine M Dolci has got to be the worst excuse for an eye doctor ever. She works in Merritt Island / Cocoa Florida area....

1

I will never go to this store again. I took my 6 year old in for an eye exam, which we waited over 45 minutes after our...

LensCrafters and Visionworks Latest Reviews

Recent published reviews

After shopping and having my new glasses
Adjusted I sat across the desk of the salesman who helped me- who was interrupte...

Read all 674 reviews
2

I went to a location in Clifton Park, NY. The doctor doing the exam commented when he looked at my medication list (my m...

Read all 333 reviews

LensCrafters and Visionworks Products and Services

Most reviewed product and services
  • Lenscrafters Eyeglasses (124 reviews)
  • Lenscrafters Manager (63 reviews)
  • Lenscrafters Customer Care (53 reviews)
  • Visionworks Eyeglasses (72 reviews)
  • Visionworks Customer Care (53 reviews)
  • Visionworks Eye Exam (29 reviews)