PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about LensCrafters and Visionworks as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

LensCrafters
Visionworks

LensCrafters and Visionworks Overview

Total reviews 625 454
Company responses 0 0
Issues resolved 0 3

LensCrafters and Visionworks Consumer Ratings

Rank
117 out of 590 in Medical Supplies and Equipment category
95 out of 590 in Medical Supplies and Equipment category
Customer service
88 in category
76 in category
Price Affordability
142 in category
85 in category
Product or Service Quality
109 in category
73 in category
Diversity of Products or Services
84 in category
71 in category

LensCrafters and Visionworks Rating Details

Customer service
1.5 (162 reviews)
1.6 (206 reviews)
Reviewer's quote

...The Worst customer service, worst return process! Never again will I ever order online from this company. Stay away from LensCrafters. com!..

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...They are rude and their customer service skills are absent. The lady hit me in the face with the eye pressure machine. I waited a half hour for my appt...

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Price Affordability
1.7 (121 reviews)
2.2 (172 reviews)
Reviewer's quote

...rmined that the frames were not defective and there was no evidence of poor workmanship but they were happy to offer me another pair of frames at a discounted price, which was more than I paid for the first pair. What I found most confusing was how they were able to make their determination from only a photograph. A word of caution before making a purchase at LensCrafters, ask them who handles warranty claims on the frames they sell and who determines if the frames are defective ...

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...She said your price will be 230. 00. I said with my insurance? She said yes! Then my husband comes with his, sits down and she tells him the same thing...

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Product or Service Quality
1.6 (112 reviews)
1.9 (170 reviews)
Reviewer's quote

...Why spend so much for a glasses with no customer service whatsoever. This is an expensive pair of sunglasses, Oakleys. Aren't they suppose to be somewhat for the athletic person? Will never purchase another pair...

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...Not impressed with Visionworks service so Next year I plan to order glasses from another vendor..

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Diversity of Products or Services
2.1 (108 reviews)
2.3 (164 reviews)
Reviewer's quote

The quality of the lens (especially the coating) and customer services has deminished significantly. My family and I have used Lens Crafter in Owings Mills for years. Not anymore...

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...In your Bend Oregon store it has been months since you have been able to provide those services. That is called false advertising and I will be contacting the State Attorney's office and filing civil complaints..

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LensCrafters and Visionworks Pros and Cons

Pros
  • Some of the staff
  • Range of products offered
  • Selection of frames
  • Variety
  • Terrable
  • Eye exam
Cons
  • Customer service
  • Poor service
  • Poor management and customer service
  • Horrible customer service
  • Not-so-caring-staff
  • Poor customer service representatives

LensCrafters and Visionworks Most Positive Reviews

Top rated reviews
5

The BEST experience I've ever had at the eye clinic. The Dr. Orlich was funny, kind, and he knew his job extremely...

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5

I had to go into this location to see what all the hype was about and had an AWESOME experience. Everyone was very...

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5

Of course, the one day I go to LensCrafters their machines are "broken." Well, so are my glasses. So much so that they a...

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5

I went to the Collierville store on Byhalia and Poplar to buy some new glasses. The staff was very friendly and kind....

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LensCrafters and Visionworks Most Critical Reviews

Lowest rated reviews
1

Elaine M Dolci has got to be the worst excuse for an eye doctor ever. She works in Merritt Island / Cocoa Florida area....

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1

I will never go to this store again. I took my 6 year old in for an eye exam, which we waited over 45 minutes after our...

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1

Initially we selected a pair of frames for my son at Lenscrafters at Chapel Hills Mall in Colorado Springs . The lab at...

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1

My ins.allows 129.00 towards a frame.Visioncrooks in Lancaster Pa.Gave me a wopping 20.00 off? They she blamed it on...

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LensCrafters and Visionworks Latest Reviews

Recent published reviews
1.6

I was examined for both contacts and lens by an exceptional doctor at LensCrafters inside Macy's Somerset Mall. I paid f...

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2.8

I have already made comments about vision works! I'm not at all happy with the way this company handles its PR CASES! Fi...

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No votes

Gift of sight program user since 2009. Cannot get Pensacola, Florida manager Meghan to help facilitate the last...

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No votes

I stopped at your Bowie MD store to have my glasses adjusted. The manager used your heater and melted my frame. She...

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LensCrafters and Visionworks Products and Services

Most reviewed product and services
  • Lenscrafters Eyeglasses (110 reviews)
  • Lenscrafters Manager (54 reviews)
  • Lenscrafters Eye Exam (38 reviews)
  • Visionworks Eyeglasses (74 reviews)
  • Visionworks Eye Exam (37 reviews)
  • Visionworks Manager (20 reviews)