PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Target Optical and LensCrafters as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Target Optical
LensCrafters

Target Optical and LensCrafters Overview

Total reviews
132
609
Company responses
0
0
Issues resolved
2
0

Target Optical and LensCrafters Consumer Ratings

Rank
92 out of 483 in Medical Supplies and Equipment category
110 out of 483 in Medical Supplies and Equipment category
Customer service
58 in category
78 in category
Insurance Plans Acceptance
34 in category
40 in category
Product or Service Quality
94 in category
96 in category
Diversity of Products or Services
79 in category
78 in category

Target Optical and LensCrafters Rating Details

Customer service
1.8 (68 reviews)
1.5 (153 reviews)
Reviewer's quote

...Also sent email to target customer service and no response either..

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...) But this gentleman needs to understand there is a certain amount of grace and respect that is needed in customer service (being a 15 year veteran of the service industry myself. ) he did not follow that, so I'm asking for assistance from Lenscrafters before i make any deal of this. Thank You..

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Insurance Plans Acceptance
2.7 (61 reviews)
2.5 (91 reviews)
Reviewer's quote

ordered glasses with one week left on insurance...

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...They refunded my money and told me to go elsewhere but will not refund the money to my vision insurance company or continue to try to resolve this issue. I am not able to get new glasses without the insurance so completely got ripped off by LC..

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Product or Service Quality
1.6 (60 reviews)
1.6 (103 reviews)
Reviewer's quote

...is a good company who takes care of their customer, especially when they mess up - (and in this case very badly) Well now all that customer courtesy and service has gone out the window. Target Optical has reneged on their offer/promise of me keeping the glasses as a “sorry for all the trouble offering”. The manager Gina Weglarz expects me to either take a much lesser valued...

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Lab is always down! Terrible Service! Hateful Staff! Takes 3 weeks to get your glasses! Do Not Go to LensCrafters in Lubbock Texas!!!..

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Diversity of Products or Services
2.1 (59 reviews)
2.1 (105 reviews)
Reviewer's quote

...I am typically a fan of all Target products and the store in general but this experience turns me off completely. ..

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The quality of the lens (especially the coating) and customer services has deminished significantly. My family and I have used Lens Crafter in Owings Mills for years. Not anymore...

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Target Optical and LensCrafters Pros and Cons

Pros
  • Optometrist
  • Exam was thorouh
  • Front staff
  • Some of the staff
  • Range of products offered
  • Selection of frames
Cons
  • Inexcusable poor customer service
  • Awful customer service
  • Poorest customer service and refusal to help
  • Customer service
  • Poor service
  • Over priced

Target Optical and LensCrafters Most Positive Reviews

Top rated reviews
5

I have profoundly mixed views on Target Optical. This store is awesome. The doctor is great and the people are...

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5

The BEST experience I've ever had at the eye clinic. The Dr. Orlich was funny, kind, and he knew his job extremely...

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5

They ordered the wrong frames for me than i wanted and no longer have the ones i wanted. No refund on glasses either

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5

Of course, the one day I go to LensCrafters their machines are "broken." Well, so are my glasses. So much so that they a...

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Target Optical and LensCrafters Most Critical Reviews

Lowest rated reviews
1

They are expensive and fake brand glasses. It all was real it would of been made in Italy not China. My brother...

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1

Elaine M Dolci has got to be the worst excuse for an eye doctor ever. She works in Merritt Island / Cocoa Florida area....

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1

On 6/23/14 i purchased my rx roxy p ray bans, at your Glendale, Colorado location, addition bought the extended warranty...

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1

Initially we selected a pair of frames for my son at Lenscrafters at Chapel Hills Mall in Colorado Springs . The lab at...

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Target Optical and LensCrafters Latest Reviews

Recent published reviews
1.7

I just had the worst experience with Target Optical on Happy Valley/Lake Pleasant here in Peoria.
I decided to give them...

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1

They used my insurance without giving me any glasses, they left me without benefits for a year and no place couldn't do...

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1

I want to report a bad experience with Target Optical on 24890 N /Lake Pleasant in Peoria AZ 85383
I decided to give thei...

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1

Lab is always down! Terrible Service! Hateful Staff! Takes 3 weeks to get your glasses! Do Not Go to LensCrafters in...

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Target Optical and LensCrafters Products and Services

Most reviewed product and services
  • Target Optical Customer Care (23 reviews)
  • Target Optical Eyeglasses (16 reviews)
  • Target Optical Eye Exam (4 reviews)
  • Lenscrafters Eyeglasses (108 reviews)
  • Lenscrafters Customer Care (57 reviews)
  • Lenscrafters Manager (53 reviews)