PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about LensCrafters and Target Optical as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

LensCrafters
Target Optical

LensCrafters and Target Optical Overview

Total reviews 630 139
Company responses 0 0
Issues resolved 0 2

LensCrafters and Target Optical Consumer Ratings

Rank
117 out of 580 in Medical Supplies and Equipment category
99 out of 580 in Medical Supplies and Equipment category
Customer service
No votes
68 in category
Price Affordability
No votes
97 in category
Product or Service Quality
No votes
105 in category
Diversity of Products or Services
No votes
86 in category

LensCrafters and Target Optical Rating Details

Customer service
No votes
1.7 (75 reviews)
Reviewer's quote

...The Worst customer service, worst return process! Never again will I ever order online from this company. Stay away from LensCrafters. com!..

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...customer service is dead..

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Price Affordability
No votes
2 (61 reviews)
Reviewer's quote

...classic lens was for $49? My original bill breakdown: Frame MK 1067B 55 Corsica: $161 Premium anti reflective lens: $149 Total: $310 (after correction) The price of Cheapest classic lens on the day of my original purchase: $49 Finally, I wanted polarized gradient lenses. If that can not be made polarized, I should have been told on Dec 13 but your salesperson just wanted to sell the...

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...Target only has the higher priced option lenses so they nail you for the premium service instead of being able to provide the base price on the Poly Lenses. So you get stuck with highest tier on anti reflective and highest tier on the Poly..

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Product or Service Quality
No votes
1.6 (67 reviews)
Reviewer's quote

...Why spend so much for a glasses with no customer service whatsoever. This is an expensive pair of sunglasses, Oakleys. Aren't they suppose to be somewhat for the athletic person? Will never purchase another pair...

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...What a horrible customer communication and such a lack of customer service!..

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Diversity of Products or Services
No votes
2.1 (63 reviews)
Reviewer's quote

The quality of the lens (especially the coating) and customer services has deminished significantly. My family and I have used Lens Crafter in Owings Mills for years. Not anymore...

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...I am typically a fan of all Target products and the store in general but this experience turns me off completely. ..

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LensCrafters and Target Optical Pros and Cons

Pros
  • Some of the staff
  • Range of products offered
  • Selection of frames
  • Optometrist
  • Exam was thorouh
  • Doctor
Cons
  • Customer service
  • Poor service
  • Poor management and customer service
  • Inexcusable poor customer service
  • Awful customer service
  • Poorest customer service and refusal to help

LensCrafters and Target Optical Most Positive Reviews

Top rated reviews
5

The BEST experience I've ever had at the eye clinic. The Dr. Orlich was funny, kind, and he knew his job extremely...

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5

I have profoundly mixed views on Target Optical. This store is awesome. The doctor is great and the people are...

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5

Of course, the one day I go to LensCrafters their machines are "broken." Well, so are my glasses. So much so that they a...

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5

They ordered the wrong frames for me than i wanted and no longer have the ones i wanted. No refund on glasses either

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LensCrafters and Target Optical Most Critical Reviews

Lowest rated reviews
1

Elaine M Dolci has got to be the worst excuse for an eye doctor ever. She works in Merritt Island / Cocoa Florida area....

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1

They are expensive and fake brand glasses. It all was real it would of been made in Italy not China. My brother...

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1

Initially we selected a pair of frames for my son at Lenscrafters at Chapel Hills Mall in Colorado Springs . The lab at...

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1

On 6/23/14 i purchased my rx roxy p ray bans, at your Glendale, Colorado location, addition bought the extended warranty...

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LensCrafters and Target Optical Latest Reviews

Recent published reviews
1

I visited your store (Macy's Bellevue Square Lenscrafters) for the first time and probably the last time as I feel that...

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1

Location is Target Optical Rancho Santa Margarita, CA
Absolutely horrendous office staff! Oh, they smile and act nice, bu...

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2.5

Not sure there is any more detail to give. Other than obviously being upset. My four-day-old frames are changing color b...

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1

Went to the Target Optical in Glendale, CO. The tech had glasses for pick up all over the counter. There was no room...

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LensCrafters and Target Optical Products and Services

Most reviewed product and services
  • Lenscrafters Eyeglasses (110 reviews)
  • Lenscrafters Manager (54 reviews)
  • Lenscrafters Eye Exam (38 reviews)
  • Target Optical Eyeglasses (20 reviews)
  • Target Optical Eye Exam (4 reviews)
  • Target Optical Manager (3 reviews)