PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about LensCrafters and Target Optical as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

LensCrafters
Target Optical

LensCrafters and Target Optical Overview

Total reviews
597
129
Company responses
0
0
Issues resolved
0
2

LensCrafters and Target Optical Consumer Ratings

Rank
108 out of 475 in Medical Supplies and Equipment category
91 out of 475 in Medical Supplies and Equipment category
Customer service
74 in category
53 in category
Price Affordability
129 in category
83 in category
Diversity of Products or Services
77 in category
79 in category
Product or Service Quality
95 in category
91 in category

LensCrafters and Target Optical Rating Details

Customer service
1.5 (146 reviews)
1.8 (65 reviews)
Reviewer's quote

...) But this gentleman needs to understand there is a certain amount of grace and respect that is needed in customer service (being a 15 year veteran of the service industry myself. ) he did not follow that, so I'm asking for assistance from Lenscrafters before i make any deal of this. Thank You..

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...Also sent email to target customer service and no response either..

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Price Affordability
1.7 (109 reviews)
2 (53 reviews)
Reviewer's quote

...And than the woman helping me showed me the price. I realized I couldn't afford their ridiculously overpriced glasses. That's when I noticed the prescription didn't have my pupil distance on it...

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...Target only has the higher priced option lenses so they nail you for the premium service instead of being able to provide the base price on the Poly Lenses. So you get stuck with highest tier on anti reflective and highest tier on the Poly..

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Diversity of Products or Services
2.2 (98 reviews)
2.2 (56 reviews)
Reviewer's quote

The quality of the lens (especially the coating) and customer services has deminished significantly. My family and I have used Lens Crafter in Owings Mills for years. Not anymore...

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...I am typically a fan of all Target products and the store in general but this experience turns me off completely. ..

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Product or Service Quality
1.6 (97 reviews)
1.6 (57 reviews)
Reviewer's quote

...I have called the customer care service line multiple times. I have filled out the link They form they send to my iPhone requesting my glasses be sent 3 times. No response from anyone...

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[I was offered to take those non-Bluelight glasses with me meanwhile, I refused] How many customers really check if they are getting the right product and all the coating that they paid for? What if I did not check ? this error (or intentional corrupt practice) would have gone unnoticed. I will...

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LensCrafters and Target Optical Pros and Cons

Pros
  • Some of the staff
  • Range of products offered
  • Selection of frames
  • Exam was thorouh
  • Optometrist
  • Front staff
Cons
  • Customer service
  • Poor service
  • Over priced
  • Inexcusable poor customer service
  • Poorest customer service and refusal to help
  • Awful customer service

LensCrafters and Target Optical Most Positive Reviews

Top rated reviews
5

The BEST experience I've ever had at the eye clinic. The Dr. Orlich was funny, kind, and he knew his job extremely...

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5

I have profoundly mixed views on Target Optical. This store is awesome. The doctor is great and the people are...

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5

Of course, the one day I go to LensCrafters their machines are "broken." Well, so are my glasses. So much so that they a...

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5

They ordered the wrong frames for me than i wanted and no longer have the ones i wanted. No refund on glasses either

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LensCrafters and Target Optical Most Critical Reviews

Lowest rated reviews
1

Elaine M Dolci has got to be the worst excuse for an eye doctor ever. She works in Merritt Island / Cocoa Florida area....

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1

They are expensive and fake brand glasses. It all was real it would of been made in Italy not China. My brother...

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1

Initially we selected a pair of frames for my son at Lenscrafters at Chapel Hills Mall in Colorado Springs . The lab at...

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1

On 6/23/14 i purchased my rx roxy p ray bans, at your Glendale, Colorado location, addition bought the extended warranty...

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LensCrafters and Target Optical Latest Reviews

Recent published reviews
1.1

I recently went in the store in Hickory N.C. to look at frames and lens, basically the saleslady told me that if was...

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2.3

My lenses have gotten so scratched that they were impossible to see through. I had the lenses replaced 3 months after...

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1

Send my refund now please

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1

Management makes fun of customers. They make inappropriate comments. I went to the Target Optical in Chaska, MN. The...

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LensCrafters and Target Optical Products and Services

Most reviewed product and services
  • Lenscrafters Eyeglasses (104 reviews)
  • Lenscrafters Customer Care (57 reviews)
  • Lenscrafters Manager (53 reviews)
  • Target Optical Customer Care (23 reviews)
  • Target Optical Eyeglasses (15 reviews)
  • Target Optical Eye Exam (4 reviews)