PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about LensCrafters and Target Optical as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

LensCrafters
Target Optical

LensCrafters and Target Optical Overview

Total reviews
676
117
Company responses
0
0
Issues resolved
1
2

LensCrafters was first mentioned on PissedConsumer on Nov 12, 2007 and since then this brand received 676 reviews. It is 559 reviews more than Target Optical received since Mar 5, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Target Optical customer support team than with LensCrafters customer service.

LensCrafters and Target Optical Consumer Ratings

Rank
85 out of 636 in Medical Supplies and Equipment category
66 out of 636 in Medical Supplies and Equipment category
Customer service
71 in category
50 in category
Price Affordability
115 in category
75 in category
Diversity of Products or Services
70 in category
73 in category

According to consumer ratings and reviews, Target Optical ranks 19 points higher in the Medical Supplies and Equipment category than LensCrafters. People gave LensCrafters 1.6 stars for Customer service criterion in Medical Supplies and Equipment category and it is 135 points higher than the worst rated brand in this category. At the same time, Target Optical was rated 1.8 stars for Customer service criterion in this category and it is 156 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Target Optical has a higher rating than LensCrafters. Regarding Diversity of Products or Services criterion, consumers gave LensCrafters 2.3 stars and it is 66% greater than other in category. Target Optical however was rated 2.2 stars and it is 65% greater than other in category.

LensCrafters and Target Optical Rating Details

Customer service
1.6 (122 reviews)
1.8 (56 reviews)
Reviewer's quote

Very disappointed with the service. I ended up paying more money to fix the problem they caused. Was told that she was new and very sorry but if I wanted my glasses fixed I would need to pay more money...

Ashtan

...document, to their contradictory communications and flatly false order updates, to their incredibly slow processing speed, to their snarky and useless customer service, this is a terribly, abysmally run business. If you were planning to buy lenses or contacts from them online thinking that the Target brand would mean high quality and efficient service, think again. That was my...

PissedConsumer1626506
Price Affordability
1.7 (91 reviews)
2.1 (47 reviews)
Reviewer's quote

...And than the woman helping me showed me the price. I realized I couldn't afford their ridiculously overpriced glasses. That's when I noticed the prescription didn't have my pupil distance on it...

Dan C

...I told her there was no way that price was right and that we have never paid that much with insurance. She insisted that, that was our final cost with insurance. She never explained what the additional $35 was for nor did she provide an itemized estimate showing the breakdown of the cost...

Nykia
Diversity of Products or Services
2.3 (84 reviews)
2.2 (50 reviews)
Reviewer's quote

LensCrafters makes a low quality product. My Coating from lenses have come off repeatedly on multiple sets of lenses. It does not even last a year.When u ask them about poor quality they act like this is the first time they have heard this. They want to sell you $500 lenses every year. I have been...

Adil M

My husband and I have been customers of Avon Target Optical for years. Earlier this month I went in to get new lenses in my glasses and buy a new pair as well. I was asked by Bill if I wanted the blue light blockers on my glasses. I said not if they have any kind of tint or darkening - I hate that...

Courtney W

LensCrafters and Target Optical Pros and Cons

Pros
  • Some of the staff
  • Selection of frames
  • Range of products you offered
  • Optometrist
  • Service
  • Front staff
Cons
  • Customer service
  • Poor service
  • Customer services and the quality of the glasses
  • Inexcusable poor customer service
  • Poorest customer service and refusal to help
  • Awful customer service

LensCrafters and Target Optical Most Positive Reviews

Top rated reviews
5

The BEST experience I've ever had at the eye clinic. The Dr. Orlich was funny, kind, and he knew his job extremely...

5

I have profoundly mixed views on Target Optical. This store is awesome. The doctor is great and the people are...

LensCrafters and Target Optical Most Critical Reviews

Lowest rated reviews
1

Elaine M Dolci has got to be the worst excuse for an eye doctor ever. She works in Merritt Island / Cocoa Florida area....

1

They are expensive and fake brand glasses. It all was real it would of been made in Italy not China. My brother...

LensCrafters and Target Optical Latest Reviews

Recent published reviews
1.3

I have submitted the form needed about this situation and nobody has contacted me

Read all 676 reviews

I called to make appointment for exam and glasses ,person said i will have to call you back for appt. this is so...

Read all 117 reviews

LensCrafters and Target Optical Products and Services

Most reviewed product and services
  • Lenscrafters Eyeglasses (124 reviews)
  • Lenscrafters Manager (63 reviews)
  • Lenscrafters Customer Care (53 reviews)
  • Target Optical Customer Care (20 reviews)
  • Target Optical Eyeglasses (13 reviews)
  • Target Optical Eye Exam (4 reviews)