PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about LensCrafters and Target Optical as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

LensCrafters
Target Optical

LensCrafters and Target Optical Overview

Total reviews
685
122
Company responses
0
0
Issues resolved
1
2

LensCrafters was first mentioned on PissedConsumer on Nov 12, 2007 and since then this brand received 685 reviews. It is 563 reviews more than Target Optical received since Mar 5, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Target Optical customer support team than with LensCrafters customer service.

LensCrafters and Target Optical Consumer Ratings

Rank
86 out of 565 in Medical Supplies and Equipment category
66 out of 565 in Medical Supplies and Equipment category
Customer service
71 in category
47 in category
Price Affordability
118 in category
78 in category
Diversity of Products or Services
71 in category
77 in category

According to consumer ratings and reviews, Target Optical ranks 20 points higher in the Medical Supplies and Equipment category than LensCrafters. People gave LensCrafters 1.6 stars for Customer service criterion in Medical Supplies and Equipment category and it is 138 points higher than the worst rated brand in this category. At the same time, Target Optical was rated 1.9 stars for Customer service criterion in this category and it is 162 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Target Optical has a higher rating than LensCrafters. Regarding Diversity of Products or Services criterion, consumers gave LensCrafters 2.2 stars and it is 66% greater than other in category. Target Optical however was rated 2.2 stars and it is 63% greater than other in category.

LensCrafters and Target Optical Rating Details

Customer service
1.6 (127 reviews)
1.9 (60 reviews)
Reviewer's quote

...I could have spend less money elsewhere and with better customer service. And the same guy has the decency saying that it wasn’t him who told me my warranty expired. R U KIDDING ME? I get it you see a lot of ppl but I swear it was the same guy...

Danny

...document, to their contradictory communications and flatly false order updates, to their incredibly slow processing speed, to their snarky and useless customer service, this is a terribly, abysmally run business. If you were planning to buy lenses or contacts from them online thinking that the Target brand would mean high quality and efficient service, think again. That was my...

PissedConsumer1626506
Price Affordability
1.7 (95 reviews)
2.1 (50 reviews)
Reviewer's quote

...And than the woman helping me showed me the price. I realized I couldn't afford their ridiculously overpriced glasses. That's when I noticed the prescription didn't have my pupil distance on it...

Dan C

...Target only has the higher priced option lenses so they nail you for the premium service instead of being able to provide the base price on the Poly Lenses. So you get stuck with highest tier on anti reflective and highest tier on the Poly..

Jaylynn
Diversity of Products or Services
2.2 (87 reviews)
2.2 (53 reviews)
Reviewer's quote

The quality of the lens (especially the coating) and customer services has deminished significantly. My family and I have used Lens Crafter in Owings Mills for years. Not anymore...

PissedConsumer1159182

...I am typically a fan of all Target products and the store in general but this experience turns me off completely. ..

PissedConsumer1062027

LensCrafters and Target Optical Pros and Cons

Pros
  • Some of the staff
  • Selection of frames
  • Range of products you offered
  • Optometrist
  • Exam was thorouh
  • Front staff
Cons
  • Customer service
  • Poor service
  • Customer services and the quality of the glasses
  • Inexcusable poor customer service
  • Poorest customer service and refusal to help
  • Awful customer service

LensCrafters and Target Optical Most Positive Reviews

Top rated reviews
5

The BEST experience I've ever had at the eye clinic. The Dr. Orlich was funny, kind, and he knew his job extremely...

5

I have profoundly mixed views on Target Optical. This store is awesome. The doctor is great and the people are...

LensCrafters and Target Optical Most Critical Reviews

Lowest rated reviews
1

Elaine M Dolci has got to be the worst excuse for an eye doctor ever. She works in Merritt Island / Cocoa Florida area....

1

They are expensive and fake brand glasses. It all was real it would of been made in Italy not China. My brother...

LensCrafters and Target Optical Latest Reviews

Recent published reviews
1

Had them fixed 5 times seens August

Read all 685 reviews
1

I've reached out for DM to contact me but no follow up! So I guess they kept my money for product never delivered! They...

Read all 122 reviews

LensCrafters and Target Optical Products and Services

Most reviewed product and services
  • Lenscrafters Eyeglasses (126 reviews)
  • Lenscrafters Manager (63 reviews)
  • Lenscrafters Customer Care (53 reviews)
  • Target Optical Customer Care (21 reviews)
  • Target Optical Eyeglasses (14 reviews)
  • Target Optical Eye Exam (4 reviews)