PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Stanton Optical and LensCrafters as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Stanton Optical
LensCrafters

Stanton Optical and LensCrafters Overview

Total reviews
491
686
Company responses
0
0
Issues resolved
4
1

LensCrafters was first mentioned on PissedConsumer on Nov 12, 2007 and since then this brand received 686 reviews. It is 195 reviews more than Stanton Optical received since Aug 1, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Stanton Optical customer support team than with LensCrafters customer service.

Stanton Optical and LensCrafters Consumer Ratings

Rank
116 out of 565 in Medical Supplies and Equipment category
86 out of 565 in Medical Supplies and Equipment category
Customer service
82 in category
71 in category
Diversity of Products or Services
101 in category
71 in category
Product or Service Quality
110 in category
93 in category

According to consumer ratings and reviews, LensCrafters ranks 30 points higher in the Medical Supplies and Equipment category than Stanton Optical. People gave Stanton Optical 1.4 stars for Customer service criterion in Medical Supplies and Equipment category and it is 127 points higher than the worst rated brand in this category. At the same time, LensCrafters was rated 1.6 stars for Customer service criterion in this category and it is 138 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that LensCrafters has a higher rating than Stanton Optical. Regarding Product or Service Quality criterion, consumers gave Stanton Optical 1.4 stars and it is 52% worse than other in category. LensCrafters however was rated 1.6 stars and it is 56% greater than other in category.

Stanton Optical and LensCrafters Rating Details

Customer service
1.4 (219 reviews)
1.6 (128 reviews)
Reviewer's quote

Their service in the store and customer service are TERRIBLE!!! I visited this store with my mother to get her some reading glasses as she was due for new ones. While waiting to see the doctor in the back we browsed and choose two pairs. After we were done with the doctor the only person helping...

Girtrude

...I could have spend less money elsewhere and with better customer service. And the same guy has the decency saying that it wasn’t him who told me my warranty expired. R U KIDDING ME? I get it you see a lot of ppl but I swear it was the same guy...

Danny
Diversity of Products or Services
1.9 (206 reviews)
2.2 (87 reviews)
Reviewer's quote

...Why does this company think that this is OK in order to promote their products? I will not purchase anything from this company and I encourage others to boycott them also..

Dc

The quality of the lens (especially the coating) and customer services has deminished significantly. My family and I have used Lens Crafter in Owings Mills for years. Not anymore...

PissedConsumer1159182
Product or Service Quality
1.4 (197 reviews)
1.6 (86 reviews)
Reviewer's quote

I visited the eyelab store located 790 Skymark Drive#107 in Jacksonville, Fl, the customer service representative name Leah, was very rude and disrespectiful, I will never visit that store again, and I will never refer anyone to this store..

Vicky H

...Poor customer service..

Shanae

Stanton Optical and LensCrafters Pros and Cons

Pros
  • I like this particular pair glasses
  • Selection of frames
  • Front office staff
  • Some of the staff
  • Selection of frames
  • Range of products you offered
Cons
  • Customer service
  • Nor will i recommend it
  • Too many to name
  • Customer service
  • Poor service
  • Customer services and the quality of the glasses

Stanton Optical and LensCrafters Most Positive Reviews

Top rated reviews
5

I would love to say thank you to Hunter and Chance at the Tyler Tx location. These guys are GREAT you guys did a great j...

5

The BEST experience I've ever had at the eye clinic. The Dr. Orlich was funny, kind, and he knew his job extremely...

Stanton Optical and LensCrafters Most Critical Reviews

Lowest rated reviews
1

We have had problems since April and still haven't got right glasses

1

Elaine M Dolci has got to be the worst excuse for an eye doctor ever. She works in Merritt Island / Cocoa Florida area....

Stanton Optical and LensCrafters Latest Reviews

Recent published reviews

Your advertisement is appalling. Who would come up with using a taxidermied toy spaniel in an ad and try to sell it as...

Read all 491 reviews
1.6

CONSUMER BEWARE! I went to LensCrafters to get contacts. I went through the process of getting fitted and trained on...

Read all 686 reviews

Stanton Optical and LensCrafters Products and Services

Most reviewed product and services
  • Stanton Optical Commercial (115 reviews)
  • Stanton Optical Customer Care (73 reviews)
  • Stanton Optical Eyeglasses (69 reviews)
  • Lenscrafters Eyeglasses (126 reviews)
  • Lenscrafters Manager (63 reviews)
  • Lenscrafters Customer Care (53 reviews)