PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Stanton Optical and LensCrafters as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Stanton Optical
LensCrafters

Stanton Optical and LensCrafters Overview

Total reviews 609 644
Company responses 0 0
Issues resolved 6 0

Stanton Optical and LensCrafters Consumer Ratings

Rank
159 out of 656 in Medical Supplies and Equipment category
122 out of 656 in Medical Supplies and Equipment category
Customer service
105 in category
90 in category
Diversity of Products or Services
129 in category
91 in category
Reliability
108 in category
113 in category
Product or Service Quality
138 in category
113 in category

Stanton Optical and LensCrafters Rating Details

Customer service
1.4 (277 reviews)
1.5 (175 reviews)
Reviewer's quote

...This was so refreshing finally CUSTOMER SERVICE!!..

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...Only available Corporate Customer Service is online filed complaint , no contact source to get in touch with and NO ONE ever reached out to me..

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Diversity of Products or Services
1.8 (258 reviews)
2.1 (119 reviews)
Reviewer's quote

...Why does this company think that this is OK in order to promote their products? I will not purchase anything from this company and I encourage others to boycott them also..

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The quality of the lens (especially the coating) and customer services has deminished significantly. My family and I have used Lens Crafter in Owings Mills for years. Not anymore...

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Reliability
1.3 (248 reviews)
1.3 (105 reviews)
Reviewer's quote

Hold times are to long then get someone who can't be of service. Try to get a hold of the person I was working with (Zara) out of Chula Vista, CA. Why is it so difficult ? Transfer, Transfer , Transfer, Hold Hold HoldShe gives me a # in another language

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My name is Lexus small and I'm a new patient. Anyways I have health insurance and was trying too add it too my profile online but it won't let me. And I saw where y'all do except my insurance so I'm trying too figure out why I can't add it too my profile.

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Product or Service Quality
1.4 (247 reviews)
1.6 (122 reviews)
Reviewer's quote

Customer service was very helpful hopefully they can get this issue resolved so I can stay with this company I will leave and take my whole family with me..

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The worst experience I ever had to get eye glasses I do not recommend this store to anyone the service is the worst so is the attitude of the people there it's been over 2 weeks I paid up fry full price and still don't have the glasses they keep telling me today and tomorrow its stressful and bad...

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Stanton Optical and LensCrafters Pros and Cons

Pros
  • I like this particular pair glasses
  • Selection of frames
  • Front office staff
  • Some of the staff
  • Range of products offered
  • Selection of frames
Cons
  • Customer service
  • Nor will i recommend it
  • Customer service accuracy
  • Customer service
  • Poor service
  • Poor management and customer service

Stanton Optical and LensCrafters Most Positive Reviews

Top rated reviews
5

I would love to say thank you to Hunter and Chance at the Tyler Tx location. These guys are GREAT you guys did a great j...

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5

The BEST experience I've ever had at the eye clinic. The Dr. Orlich was funny, kind, and he knew his job extremely...

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5

Greenville SC Stanton Optical has great Custermer service. Couldnt have been happier.Two pair of glasses in less than...

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5

Of course, the one day I go to LensCrafters their machines are "broken." Well, so are my glasses. So much so that they a...

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Stanton Optical and LensCrafters Most Critical Reviews

Lowest rated reviews
1

We have had problems since April and still haven't got right glasses

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1

Elaine M Dolci has got to be the worst excuse for an eye doctor ever. She works in Merritt Island / Cocoa Florida area....

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1

Stanton Optical Beavercreek, Ohio is the worst business I've ever had the misfortune to deal with. Service is...

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1

Initially we selected a pair of frames for my son at Lenscrafters at Chapel Hills Mall in Colorado Springs . The lab at...

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Stanton Optical and LensCrafters Latest Reviews

Recent published reviews
No votes

Walk in told to stop at the door I did not have a mask lady yelled at me from across the room thru customers she was...

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3.2

My name is Lexus small and I'm a new patient. Anyways I have health insurance and was trying too add it too my profile...

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1

Hold times are to long then get someone who can't be of service. Try to get a hold of the person I was working with (Zar...

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1

Bad customer serviceThe store off of 290 in Cypress Fairfield area think her name was Carol gave me one price and I...

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