PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Stanton Optical and LensCrafters as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Stanton Optical
LensCrafters

Stanton Optical and LensCrafters Overview

Total reviews
571
609
Company responses
0
0
Issues resolved
6
0

Stanton Optical and LensCrafters Consumer Ratings

Rank
143 out of 485 in Medical Supplies and Equipment category
111 out of 485 in Medical Supplies and Equipment category
Customer service
88 in category
79 in category
Diversity of Products or Services
110 in category
78 in category
Product or Service Quality
116 in category
96 in category
Price Affordability
131 in category
129 in category

Stanton Optical and LensCrafters Rating Details

Customer service
1.5 (251 reviews)
1.5 (153 reviews)
Reviewer's quote

I called customer service to tell them that I paid too much money not to have an adequate case and that they needed to help me get one. I called Customer Service and spoke with Megan, she basically told me that I would just have to wait until the store got more cases. My question is, why didn't...

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...) But this gentleman needs to understand there is a certain amount of grace and respect that is needed in customer service (being a 15 year veteran of the service industry myself. ) he did not follow that, so I'm asking for assistance from Lenscrafters before i make any deal of this. Thank You..

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Diversity of Products or Services
1.8 (235 reviews)
2.1 (105 reviews)
Reviewer's quote

...Why does this company think that this is OK in order to promote their products? I will not purchase anything from this company and I encourage others to boycott them also..

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The quality of the lens (especially the coating) and customer services has deminished significantly. My family and I have used Lens Crafter in Owings Mills for years. Not anymore...

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Product or Service Quality
1.4 (222 reviews)
1.6 (103 reviews)
Reviewer's quote

...Horrible oh and their customer service people are the ones that are out of their homes and good luck if you can understand them well..

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Lab is always down! Terrible Service! Hateful Staff! Takes 3 weeks to get your glasses! Do Not Go to LensCrafters in Lubbock Texas!!!..

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Price Affordability
1.7 (220 reviews)
1.7 (115 reviews)
Reviewer's quote

Israel then stood up, walked to his work station, typed a few things into a computer and gave me a $270+ price. I asked why that much as they had a buy one get one offer and he proceeds to tell me that my moms prescription calls for very thick glasses and he was giving me a package that included a...

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...rmined that the frames were not defective and there was no evidence of poor workmanship but they were happy to offer me another pair of frames at a discounted price, which was more than I paid for the first pair. What I found most confusing was how they were able to make their determination from only a photograph. A word of caution before making a purchase at LensCrafters, ask them who handles warranty claims on the frames they sell and who determines if the frames are defective ...

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Stanton Optical and LensCrafters Pros and Cons

Pros
  • I like this particular pair glasses
  • Selection of frames
  • Front office staff
  • Some of the staff
  • Range of products offered
  • Selection of frames
Cons
  • Customer service
  • Nor will i recommend it
  • Too many to name
  • Customer service
  • Poor service
  • Over priced

Stanton Optical and LensCrafters Most Positive Reviews

Top rated reviews
5

I would love to say thank you to Hunter and Chance at the Tyler Tx location. These guys are GREAT you guys did a great j...

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5

The BEST experience I've ever had at the eye clinic. The Dr. Orlich was funny, kind, and he knew his job extremely...

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5

Greenville SC Stanton Optical has great Custermer service. Couldnt have been happier.Two pair of glasses in less than...

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5

Of course, the one day I go to LensCrafters their machines are "broken." Well, so are my glasses. So much so that they a...

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Stanton Optical and LensCrafters Most Critical Reviews

Lowest rated reviews
1

We have had problems since April and still haven't got right glasses

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1

Elaine M Dolci has got to be the worst excuse for an eye doctor ever. She works in Merritt Island / Cocoa Florida area....

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1

Stanton Optical Beavercreek, Ohio is the worst business I've ever had the misfortune to deal with. Service is...

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1

Initially we selected a pair of frames for my son at Lenscrafters at Chapel Hills Mall in Colorado Springs . The lab at...

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Stanton Optical and LensCrafters Latest Reviews

Recent published reviews
1

I ordered my glasses on July 28. The glasses were promised on August 13. On August 13, their website said "still in the...

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1

They used my insurance without giving me any glasses, they left me without benefits for a year and no place couldn't do...

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1

WTF cant I just be connected with the local store

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1

Lab is always down! Terrible Service! Hateful Staff! Takes 3 weeks to get your glasses! Do Not Go to LensCrafters in...

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Stanton Optical and LensCrafters Products and Services

Most reviewed product and services
  • Stanton Optical Commercial (169 reviews)
  • Stanton Optical Customer Care (88 reviews)
  • Stanton Optical Eyeglasses (74 reviews)
  • Lenscrafters Eyeglasses (108 reviews)
  • Lenscrafters Customer Care (57 reviews)
  • Lenscrafters Manager (53 reviews)