PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about LensCrafters and Stanton Optical as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

LensCrafters
Stanton Optical

LensCrafters and Stanton Optical Overview

Total reviews 645 609
Company responses 0 0
Issues resolved 0 6

LensCrafters and Stanton Optical Consumer Ratings

Rank
122 out of 660 in Medical Supplies and Equipment category
158 out of 660 in Medical Supplies and Equipment category
Customer service
91 in category
107 in category
Price Affordability
154 in category
155 in category
Product or Service Quality
115 in category
140 in category
Diversity of Products or Services
93 in category
133 in category

LensCrafters and Stanton Optical Rating Details

Customer service
1.5 (175 reviews)
1.4 (277 reviews)
Reviewer's quote

...Only available Corporate Customer Service is online filed complaint , no contact source to get in touch with and NO ONE ever reached out to me..

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...This was so refreshing finally CUSTOMER SERVICE!!..

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Price Affordability
1.7 (132 reviews)
1.7 (243 reviews)
Reviewer's quote

Bad customer serviceThe store off of 290 in Cypress Fairfield area think her name was Carol gave me one price and I told her I will pay on Friday when I went on Friday it jumped up from 325 to almost $600 she said that she couldnt honor the price because she didnt give me a sheet of paper are they...

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Israel then stood up, walked to his work station, typed a few things into a computer and gave me a $270+ price. I asked why that much as they had a buy one get one offer and he proceeds to tell me that my moms prescription calls for very thick glasses and he was giving me a package that included a...

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Product or Service Quality
1.6 (122 reviews)
1.4 (247 reviews)
Reviewer's quote

The worst experience I ever had to get eye glasses I do not recommend this store to anyone the service is the worst so is the attitude of the people there it's been over 2 weeks I paid up fry full price and still don't have the glasses they keep telling me today and tomorrow its stressful and bad...

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Hold times are to long then get someone who can't be of service. Try to get a hold of the person I was working with (Zara) out of Chula Vista, CA. Why is it so difficult ? Transfer, Transfer , Transfer, Hold Hold Hold She gives me a # in another language..

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Diversity of Products or Services
2.1 (119 reviews)
1.8 (258 reviews)
Reviewer's quote

The quality of the lens (especially the coating) and customer services has deminished significantly. My family and I have used Lens Crafter in Owings Mills for years. Not anymore...

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...Why does this company think that this is OK in order to promote their products? I will not purchase anything from this company and I encourage others to boycott them also..

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LensCrafters and Stanton Optical Pros and Cons

Pros
  • Some of the staff
  • Range of products offered
  • Selection of frames
  • I like this particular pair glasses
  • Selection of frames
  • Front office staff
Cons
  • Customer service
  • Poor service
  • Poor management and customer service
  • Customer service
  • Nor will i recommend it
  • Customer service accuracy

LensCrafters and Stanton Optical Most Positive Reviews

Top rated reviews
5

The BEST experience I've ever had at the eye clinic. The Dr. Orlich was funny, kind, and he knew his job extremely...

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5

I would love to say thank you to Hunter and Chance at the Tyler Tx location. These guys are GREAT you guys did a great j...

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5

Of course, the one day I go to LensCrafters their machines are "broken." Well, so are my glasses. So much so that they a...

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5

Greenville SC Stanton Optical has great Custermer service. Couldnt have been happier.Two pair of glasses in less than...

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LensCrafters and Stanton Optical Most Critical Reviews

Lowest rated reviews
1

Elaine M Dolci has got to be the worst excuse for an eye doctor ever. She works in Merritt Island / Cocoa Florida area....

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1

We have had problems since April and still haven't got right glasses

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1

Initially we selected a pair of frames for my son at Lenscrafters at Chapel Hills Mall in Colorado Springs . The lab at...

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1

Stanton Optical Beavercreek, Ohio is the worst business I've ever had the misfortune to deal with. Service is...

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LensCrafters and Stanton Optical Latest Reviews

Recent published reviews
No votes

I need to stop a claim I returned my glasses n want to use my benifits some where else trying to get this resolved so I...

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No votes
3.2

My name is Lexus small and I'm a new patient. Anyways I have health insurance and was trying too add it too my profile...

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No votes