PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about LensCrafters and Stanton Optical as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

LensCrafters
Stanton Optical

LensCrafters and Stanton Optical Overview

Total reviews
685
491
Company responses
0
0
Issues resolved
1
4

LensCrafters was first mentioned on PissedConsumer on Nov 12, 2007 and since then this brand received 685 reviews. It is 194 reviews more than Stanton Optical received since Aug 1, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Stanton Optical customer support team than with LensCrafters customer service.

LensCrafters and Stanton Optical Consumer Ratings

Rank
86 out of 565 in Medical Supplies and Equipment category
116 out of 565 in Medical Supplies and Equipment category
Customer service
71 in category
82 in category
Price Affordability
118 in category
116 in category
Diversity of Products or Services
71 in category
101 in category

According to consumer ratings and reviews, LensCrafters ranks 30 points higher in the Medical Supplies and Equipment category than Stanton Optical. People gave LensCrafters 1.6 stars for Customer service criterion in Medical Supplies and Equipment category and it is 138 points higher than the worst rated brand in this category. At the same time, Stanton Optical was rated 1.4 stars for Customer service criterion in this category and it is 127 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Stanton Optical has a higher rating than Stanton Optical. Regarding Diversity of Products or Services criterion, consumers gave LensCrafters 2.2 stars and it is 66% greater than other in category. Stanton Optical however was rated 1.9 stars and it is 52% greater than other in category.

LensCrafters and Stanton Optical Rating Details

Customer service
1.6 (127 reviews)
1.4 (219 reviews)
Reviewer's quote

...I could have spend less money elsewhere and with better customer service. And the same guy has the decency saying that it wasn’t him who told me my warranty expired. R U KIDDING ME? I get it you see a lot of ppl but I swear it was the same guy...

Danny

Their service in the store and customer service are TERRIBLE!!! I visited this store with my mother to get her some reading glasses as she was due for new ones. While waiting to see the doctor in the back we browsed and choose two pairs. After we were done with the doctor the only person helping...

Girtrude
Price Affordability
1.7 (95 reviews)
1.7 (195 reviews)
Reviewer's quote

...And than the woman helping me showed me the price. I realized I couldn't afford their ridiculously overpriced glasses. That's when I noticed the prescription didn't have my pupil distance on it...

Dan C

...I opted not to buy them there and I'm glad I did as when I went online, their lens were double the price I got at lens. com..

Scott J
Diversity of Products or Services
2.2 (87 reviews)
1.9 (206 reviews)
Reviewer's quote

The quality of the lens (especially the coating) and customer services has deminished significantly. My family and I have used Lens Crafter in Owings Mills for years. Not anymore...

PissedConsumer1159182

...Why does this company think that this is OK in order to promote their products? I will not purchase anything from this company and I encourage others to boycott them also..

Dc

LensCrafters and Stanton Optical Pros and Cons

Pros
  • Some of the staff
  • Selection of frames
  • Range of products you offered
  • I like this particular pair glasses
  • Selection of frames
  • Front office staff
Cons
  • Customer service
  • Poor service
  • Customer services and the quality of the glasses
  • Customer service
  • Nor will i recommend it
  • Too many to name

LensCrafters and Stanton Optical Most Positive Reviews

Top rated reviews
5

The BEST experience I've ever had at the eye clinic. The Dr. Orlich was funny, kind, and he knew his job extremely...

5

I would love to say thank you to Hunter and Chance at the Tyler Tx location. These guys are GREAT you guys did a great j...

LensCrafters and Stanton Optical Most Critical Reviews

Lowest rated reviews
1

Elaine M Dolci has got to be the worst excuse for an eye doctor ever. She works in Merritt Island / Cocoa Florida area....

1

We have had problems since April and still haven't got right glasses

LensCrafters and Stanton Optical Latest Reviews

Recent published reviews
1

Had them fixed 5 times seens August

Read all 685 reviews

Your advertisement is appalling. Who would come up with using a taxidermied toy spaniel in an ad and try to sell it as...

Read all 491 reviews

LensCrafters and Stanton Optical Products and Services

Most reviewed product and services
  • Lenscrafters Eyeglasses (126 reviews)
  • Lenscrafters Manager (63 reviews)
  • Lenscrafters Customer Care (53 reviews)
  • Stanton Optical Commercial (115 reviews)
  • Stanton Optical Customer Care (73 reviews)
  • Stanton Optical Eyeglasses (69 reviews)