PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about LensCrafters and Stanton Optical as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

LensCrafters
Stanton Optical

LensCrafters and Stanton Optical Overview

Total reviews 625 590
Company responses 0 0
Issues resolved 0 6

LensCrafters and Stanton Optical Consumer Ratings

Rank
117 out of 588 in Medical Supplies and Equipment category
149 out of 588 in Medical Supplies and Equipment category
Customer service
89 in category
102 in category
Price Affordability
143 in category
144 in category
Product or Service Quality
109 in category
124 in category
Diversity of Products or Services
84 in category
118 in category

LensCrafters and Stanton Optical Rating Details

Customer service
1.5 (162 reviews)
1.4 (268 reviews)
Reviewer's quote

...The Worst customer service, worst return process! Never again will I ever order online from this company. Stay away from LensCrafters. com!..

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...Customer service was a bit slow as I assume Covid has caused challenges. My order was delayed twice and after 6 weeks I discovered my glasses were ready for pickup. No less than 5 phone calls...

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Price Affordability
1.7 (121 reviews)
1.7 (237 reviews)
Reviewer's quote

...rmined that the frames were not defective and there was no evidence of poor workmanship but they were happy to offer me another pair of frames at a discounted price, which was more than I paid for the first pair. What I found most confusing was how they were able to make their determination from only a photograph. A word of caution before making a purchase at LensCrafters, ask them who handles warranty claims on the frames they sell and who determines if the frames are defective ...

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Israel then stood up, walked to his work station, typed a few things into a computer and gave me a $270+ price. I asked why that much as they had a buy one get one offer and he proceeds to tell me that my moms prescription calls for very thick glasses and he was giving me a package that included a...

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Product or Service Quality
1.6 (112 reviews)
1.4 (240 reviews)
Reviewer's quote

...Why spend so much for a glasses with no customer service whatsoever. This is an expensive pair of sunglasses, Oakleys. Aren't they suppose to be somewhat for the athletic person? Will never purchase another pair...

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Terrible Customer service. I bought a expensive frame and lenses. They broke within 2 months...

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Diversity of Products or Services
2.1 (108 reviews)
1.8 (251 reviews)
Reviewer's quote

The quality of the lens (especially the coating) and customer services has deminished significantly. My family and I have used Lens Crafter in Owings Mills for years. Not anymore...

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...Why does this company think that this is OK in order to promote their products? I will not purchase anything from this company and I encourage others to boycott them also..

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LensCrafters and Stanton Optical Pros and Cons

Pros
  • Some of the staff
  • Range of products offered
  • Selection of frames
  • I like this particular pair glasses
  • Selection of frames
  • Front office staff
Cons
  • Customer service
  • Poor service
  • Poor management and customer service
  • Customer service
  • Nor will i recommend it
  • Too many to name

LensCrafters and Stanton Optical Most Positive Reviews

Top rated reviews
5

The BEST experience I've ever had at the eye clinic. The Dr. Orlich was funny, kind, and he knew his job extremely...

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5

I would love to say thank you to Hunter and Chance at the Tyler Tx location. These guys are GREAT you guys did a great j...

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5

Of course, the one day I go to LensCrafters their machines are "broken." Well, so are my glasses. So much so that they a...

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5

Greenville SC Stanton Optical has great Custermer service. Couldnt have been happier.Two pair of glasses in less than...

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LensCrafters and Stanton Optical Most Critical Reviews

Lowest rated reviews
1

Elaine M Dolci has got to be the worst excuse for an eye doctor ever. She works in Merritt Island / Cocoa Florida area....

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1

We have had problems since April and still haven't got right glasses

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1

Initially we selected a pair of frames for my son at Lenscrafters at Chapel Hills Mall in Colorado Springs . The lab at...

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1

Stanton Optical Beavercreek, Ohio is the worst business I've ever had the misfortune to deal with. Service is...

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LensCrafters and Stanton Optical Latest Reviews

Recent published reviews
1.6

I was examined for both contacts and lens by an exceptional doctor at LensCrafters inside Macy's Somerset Mall. I paid f...

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1

My 62nd birthday gift from my wife turns into a disaster!
I almost never review a business but in this case, I am compell...

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No votes

Gift of sight program user since 2009. Cannot get Pensacola, Florida manager Meghan to help facilitate the last...

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1.5

I have a customer for multiple years. Recent change in prescription had me return to upgrade my glasses. Customer...

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LensCrafters and Stanton Optical Products and Services

Most reviewed product and services
  • Lenscrafters Eyeglasses (110 reviews)
  • Lenscrafters Manager (54 reviews)
  • Lenscrafters Eye Exam (38 reviews)
  • Stanton Optical Commercial (171 reviews)
  • Stanton Optical Eyeglasses (77 reviews)
  • Stanton Optical Eye Exam (57 reviews)