PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about LensCrafters and Stanton Optical as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

LensCrafters
Stanton Optical

LensCrafters and Stanton Optical Overview

Total reviews
674
481
Company responses
0
0
Issues resolved
1
4

LensCrafters was first mentioned on PissedConsumer on Nov 12, 2007 and since then this brand received 674 reviews. It is 193 reviews more than Stanton Optical received since Aug 1, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Stanton Optical customer support team than with LensCrafters customer service.

LensCrafters and Stanton Optical Consumer Ratings

Rank
86 out of 636 in Medical Supplies and Equipment category
118 out of 636 in Medical Supplies and Equipment category
Customer service
69 in category
81 in category
Price Affordability
117 in category
118 in category
Diversity of Products or Services
71 in category
101 in category

According to consumer ratings and reviews, LensCrafters ranks 32 points higher in the Medical Supplies and Equipment category than Stanton Optical. People gave LensCrafters 1.6 stars for Customer service criterion in Medical Supplies and Equipment category and it is 137 points higher than the worst rated brand in this category. At the same time, Stanton Optical was rated 1.4 stars for Customer service criterion in this category and it is 125 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Stanton Optical has a higher rating than Stanton Optical. Regarding Diversity of Products or Services criterion, consumers gave LensCrafters 2.3 stars and it is 66% greater than other in category. Stanton Optical however was rated 1.9 stars and it is 51% greater than other in category.

LensCrafters and Stanton Optical Rating Details

Customer service
1.6 (121 reviews)
1.4 (218 reviews)
Reviewer's quote

Very disappointed with the service. I ended up paying more money to fix the problem they caused. Was told that she was new and very sorry but if I wanted my glasses fixed I would need to pay more money...

Ashtan

I visited the eyelab store located 790 Skymark Drive#107 in Jacksonville, Fl, the customer service representative name Leah, was very rude and disrespectiful, I will never visit that store again, and I will never refer anyone to this store..

Vicky H
Price Affordability
1.7 (90 reviews)
1.7 (194 reviews)
Reviewer's quote

...And than the woman helping me showed me the price. I realized I couldn't afford their ridiculously overpriced glasses. That's when I noticed the prescription didn't have my pupil distance on it...

Dan C

...I opted not to buy them there and I'm glad I did as when I went online, their lens were double the price I got at lens. com..

Scott J
Diversity of Products or Services
2.3 (84 reviews)
1.9 (203 reviews)
Reviewer's quote

LensCrafters makes a low quality product. My Coating from lenses have come off repeatedly on multiple sets of lenses. It does not even last a year.When u ask them about poor quality they act like this is the first time they have heard this. They want to sell you $500 lenses every year. I have been...

Adil M

I keep getting calls telling me I have glasses to be picked up. I have called many times . I have no glasses to pick up. I asked to talk to a supervisor twice but was told they were to busy to come to the phone. even corporation would not help. I would not use them again if the glasses were free....

james d

LensCrafters and Stanton Optical Pros and Cons

Pros
  • Some of the staff
  • Selection of frames
  • Range of products you offered
  • I like this particular pair glasses
  • Selection of frames
  • Front office staff
Cons
  • Customer service
  • Poor service
  • Customer services and the quality of the glasses
  • Customer service
  • Nor will i recommend it
  • Too many to name

LensCrafters and Stanton Optical Most Positive Reviews

Top rated reviews
5

The BEST experience I've ever had at the eye clinic. The Dr. Orlich was funny, kind, and he knew his job extremely...

5

I would love to say thank you to Hunter and Chance at the Tyler Tx location. These guys are GREAT you guys did a great j...

LensCrafters and Stanton Optical Most Critical Reviews

Lowest rated reviews
1

Elaine M Dolci has got to be the worst excuse for an eye doctor ever. She works in Merritt Island / Cocoa Florida area....

1

We have had problems since April and still haven't got right glasses

LensCrafters and Stanton Optical Latest Reviews

Recent published reviews

After shopping and having my new glasses
Adjusted I sat across the desk of the salesman who helped me- who was interrupte...

Read all 674 reviews
1

I have spent months trying to get my glasses. They gave me scratched new glasses and won't get me new lens that I paid...

Read all 481 reviews

LensCrafters and Stanton Optical Products and Services

Most reviewed product and services
  • Lenscrafters Eyeglasses (124 reviews)
  • Lenscrafters Manager (63 reviews)
  • Lenscrafters Customer Care (53 reviews)
  • Stanton Optical Commercial (109 reviews)
  • Stanton Optical Customer Care (72 reviews)
  • Stanton Optical Eyeglasses (69 reviews)