PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shopko Optical and LensCrafters as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shopko Optical
LensCrafters

Shopko Optical and LensCrafters Overview

Total reviews
58
686
Company responses
0
0
Issues resolved
0
1

LensCrafters was first mentioned on PissedConsumer on Nov 12, 2007 and since then this brand received 686 reviews. It is 628 reviews more than Shopko Optical received since Jan 21, 2011.

Shopko Optical and LensCrafters Consumer Ratings

Rank
90 out of 569 in Medical Supplies and Equipment category
87 out of 569 in Medical Supplies and Equipment category
Customer service
72 in category
71 in category
Product or Service Quality
94 in category
92 in category
Diversity of Products or Services
62 in category
71 in category

According to consumer ratings and reviews, LensCrafters ranks 3 points higher in the Medical Supplies and Equipment category than Shopko Optical. People gave Shopko Optical 1.6 stars for Customer service criterion in Medical Supplies and Equipment category and it is 136 points higher than the worst rated brand in this category. At the same time, LensCrafters was rated 1.6 stars for Customer service criterion in this category and it is 137 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that LensCrafters has a higher rating than LensCrafters. Regarding Diversity of Products or Services criterion, consumers gave Shopko Optical 2.4 stars and it is 70% greater than other in category. LensCrafters however was rated 2.2 stars and it is 66% greater than other in category.

Shopko Optical and LensCrafters Rating Details

Customer service
1.6 (25 reviews)
1.6 (128 reviews)
Reviewer's quote

...Their customer service sucks. Their products are over priced. The worst part about the whole situation is the doctor was fantastic and I really liked him but because of their repeated incompetence I will be finding another eye place because I will not subject myself to this *** service yet again..

Irritated_consumer

...I could have spend less money elsewhere and with better customer service. And the same guy has the decency saying that it wasn’t him who told me my warranty expired. R U KIDDING ME? I get it you see a lot of ppl but I swear it was the same guy...

Danny
Product or Service Quality
1.6 (22 reviews)
1.6 (86 reviews)
Reviewer's quote

Outstanding service!! Ended up getting prescription wrong, but Doc rechecked my and changed it. They remade my glasses and I had them in a few days! Awesome & most friendly Optometrist that I have ever had!! Optician was top notch and Manager of the store was very sweet and friendly..

John R

...Poor customer service..

Shanae
Diversity of Products or Services
2.4 (22 reviews)
2.2 (87 reviews)
Reviewer's quote

...They sell an inferior product and do not want behind their products. ..

Raveena

The quality of the lens (especially the coating) and customer services has deminished significantly. My family and I have used Lens Crafter in Owings Mills for years. Not anymore...

PissedConsumer1159182

Shopko Optical and LensCrafters Pros and Cons

Pros
  • Wide selection
  • Timeliness of glasses being delivered
  • Nice atmosphere
  • Some of the staff
  • Selection of frames
  • Range of products you offered
Cons
  • Poor service
  • Poor customer service
  • Wont take medicaid
  • Customer service
  • Poor service
  • Customer services and the quality of the glasses

Shopko Optical and LensCrafters Most Positive Reviews

Top rated reviews
5

Most of the girls working the optical dept in Escanaba Mich are not friendly at all. I wont be a returning customer....

5

The BEST experience I've ever had at the eye clinic. The Dr. Orlich was funny, kind, and he knew his job extremely...

Shopko Optical and LensCrafters Most Critical Reviews

Lowest rated reviews
1

Standing here right now waiting and waiting. Finished my eye exam which went fine. but this lady has been trying to...

1

Elaine M Dolci has got to be the worst excuse for an eye doctor ever. She works in Merritt Island / Cocoa Florida area....

Shopko Optical and LensCrafters Latest Reviews

Recent published reviews
1

Went for my Daughter's appointment. Management Barb on the phone, never acknowledged us. So we looked around to pick out...

Read all 58 reviews
1.6

CONSUMER BEWARE! I went to LensCrafters to get contacts. I went through the process of getting fitted and trained on...

Read all 686 reviews

Shopko Optical and LensCrafters Products and Services

Most reviewed product and services
  • Shopko Optical Eye Exam (15 reviews)
  • Shopko Optical Customer Care (8 reviews)
  • Shopko Optical Eyeglasses (8 reviews)
  • Lenscrafters Eyeglasses (126 reviews)
  • Lenscrafters Manager (63 reviews)
  • Lenscrafters Customer Care (53 reviews)