PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about LensCrafters and Pearle Vision as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

LensCrafters
Pearle Vision

LensCrafters and Pearle Vision Overview

Total reviews 680 343
Company responses 0 0
Issues resolved 0 2

LensCrafters and Pearle Vision Consumer Ratings

Rank
128 out of 701 in Medical Supplies and Equipment category
104 out of 701 in Medical Supplies and Equipment category
Customer service
No votes
68 in category
Price Affordability
No votes
137 in category
Product or Service Quality
No votes
86 in category
Diversity of Products or Services
No votes
95 in category

LensCrafters and Pearle Vision Rating Details

Customer service
No votes
1.7 (113 reviews)
Reviewer's quote

...She was rude and nasty to us and her customer service was horrible. Her verbal skills were that of an educated child. She sure looked nice but when we spend hundreds per year in your store you should treat valuable customers like you value them...

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...Bad customer service..

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Price Affordability
No votes
2 (96 reviews)
Reviewer's quote

Bad customer serviceThe store off of 290 in Cypress Fairfield area think her name was Carol gave me one price and I told her I will pay on Friday when I went on Friday it jumped up from 325 to almost $600 she said that she couldnt honor the price because she didnt give me a sheet of paper are they...

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Like why would I allow myself to just get ripped off like that when clearly I seen the same pair of glasses almost half the price cheaper online And I'm pissed off about it. I believe the girl I spoke to's name was Chrissy or something anyways anyways thanks for your time my phone number is...

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Product or Service Quality
No votes
1.8 (95 reviews)
Reviewer's quote

...Never dropped and foggy spots on both is not indicated it's dropped it's the bad quality of the class Please have someone contact me because I should be served better for this issue and I don't think Ian the only one complaining about these products..

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We go there and pay double the price for horrible customer service and a pair of glasses my daughter cannot wear without feeling self conscious or worrying about being teased. My daughter needs a pair of glasses that she can wear and feel good about herself in. I too had picked out a blue Dolce...

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Diversity of Products or Services
No votes
2.2 (96 reviews)
Reviewer's quote

The quality of the lens (especially the coating) and customer services has deminished significantly. My family and I have used Lens Crafter in Owings Mills for years. Not anymore...

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...The warranty is obviously because their products are such crap. Beware that Pearl sells defective products and does not care at all about it. Even my cheap *** glasses from Americas Best lasted 3 years before the coating started to come off...

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LensCrafters and Pearle Vision Pros and Cons

Pros
  • Some of the staff
  • Range of products offered
  • Selection of frames
  • Optometrists
  • Nice frames
  • Friendly service
Cons
  • Customer service
  • Poor service
  • Poor management and customer service
  • Low quality of service
  • Run around and bad service
  • Front desk answer and excuses

LensCrafters and Pearle Vision Most Positive Reviews

Top rated reviews
5

The BEST experience I've ever had at the eye clinic. The Dr. Orlich was funny, kind, and he knew his job extremely...

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5

I am very pleasure with the custumer service in Pear Vision in Plaza del Caribe Ponce. The Dr response all my questions...

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5

Of course, the one day I go to LensCrafters their machines are "broken." Well, so are my glasses. So much so that they a...

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5

Previously bought bought titanium frames four years ago. the frames were bendable and lasted 4 years. I asked for...

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LensCrafters and Pearle Vision Most Critical Reviews

Lowest rated reviews
1

Elaine M Dolci has got to be the worst excuse for an eye doctor ever. She works in Merritt Island / Cocoa Florida area....

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1

My husband and I were inquiring about ordering new lenses and possibly purchasing new frames. We asked about what we...

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1

Initially we selected a pair of frames for my son at Lenscrafters at Chapel Hills Mall in Colorado Springs . The lab at...

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1

I was a first time wearer of glasses because I failed the eye test for my license at the age of 54 years.My new glasses...

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LensCrafters and Pearle Vision Latest Reviews

Recent published reviews
No votes

The email I have to download invoice for order #413075****282 - does not allow me to download the invoice, I keep...

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No votes
1

Poor service and professionals not wearing mask correctly during Covid
At the store in La Quinta Desert Crossing where I...

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No votes