PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about LensCrafters and Nationwide Medical as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

LensCrafters
Nationwide Medical

LensCrafters and Nationwide Medical Overview

Total reviews
609
36
Company responses
0
0
Issues resolved
0
0

LensCrafters and Nationwide Medical Consumer Ratings

Rank
110 out of 485 in Medical Supplies and Equipment category
175 out of 2002 in Hospitals, Clinics and Medical Centers category
Customer service
80 in category
191 in category
Price Affordability
130 in category
134 in category
Diversity of Products or Services
79 in category
97 in category
Product or Service Quality
97 in category
135 in category

LensCrafters and Nationwide Medical Rating Details

Customer service
1.5 (153 reviews)
1.7 (9 reviews)
Reviewer's quote

...) But this gentleman needs to understand there is a certain amount of grace and respect that is needed in customer service (being a 15 year veteran of the service industry myself. ) he did not follow that, so I'm asking for assistance from Lenscrafters before i make any deal of this. Thank You..

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...I have been told by customer service it has been shipped. I have called over 10 days now in a row. No luck! Just on hold for 25-35 min...

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Price Affordability
1.7 (115 reviews)
2.6 (5 reviews)
Reviewer's quote

...rmined that the frames were not defective and there was no evidence of poor workmanship but they were happy to offer me another pair of frames at a discounted price, which was more than I paid for the first pair. What I found most confusing was how they were able to make their determination from only a photograph. A word of caution before making a purchase at LensCrafters, ask them who handles warranty claims on the frames they sell and who determines if the frames are defective ...

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...They charge 2-3 times the price of CPAP supplies - send unnecessary supplies. You can order CPAP supplies directly without them at a fraction of the cost..

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Diversity of Products or Services
2.1 (105 reviews)
3.3 (4 reviews)
Reviewer's quote

The quality of the lens (especially the coating) and customer services has deminished significantly. My family and I have used Lens Crafter in Owings Mills for years. Not anymore...

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My Phillips BiPAP Chip could not be read during a consultation with my Pulmonologist. I drove to Nationwide Medical, a short distance from my home. I was pleasantly surprised when Miryam immediately took the Chip and placed in her machine and produced my readings and sent them to my doctor....

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Product or Service Quality
1.6 (103 reviews)
2.2 (5 reviews)
Reviewer's quote

Lab is always down! Terrible Service! Hateful Staff! Takes 3 weeks to get your glasses! Do Not Go to LensCrafters in Lubbock Texas!!!..

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...They are in a 3 year contract and do not know how to get out of a contract that is not delivering much needed service. The next step is to get a lawyer and begin legal proceedings. Please advise..

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LensCrafters and Nationwide Medical Pros and Cons

Pros
  • Some of the staff
  • Range of products offered
  • Selection of frames
No votes
Cons
  • Customer service
  • Poor service
  • Over priced
  • Fraudulent billing practices
  • Would not allow me to return it
  • Turning my account to collections

LensCrafters and Nationwide Medical Most Positive Reviews

Top rated reviews
5

The BEST experience I've ever had at the eye clinic. The Dr. Orlich was funny, kind, and he knew his job extremely...

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4.4

My Phillips BiPAP Chip could not be read during a consultation with my Pulmonologist. I drove to Nationwide Medical, a s...

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5

Of course, the one day I go to LensCrafters their machines are "broken." Well, so are my glasses. So much so that they a...

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3.3

Have had Nationwide supply my CPAP supplies for several years. I have Medicare and they have been shipping against this...

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LensCrafters and Nationwide Medical Most Critical Reviews

Lowest rated reviews
1

Elaine M Dolci has got to be the worst excuse for an eye doctor ever. She works in Merritt Island / Cocoa Florida area....

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1

The medical supply place I was going to, used them on my behalf and I received one order of the correct supplies. When...

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1

Initially we selected a pair of frames for my son at Lenscrafters at Chapel Hills Mall in Colorado Springs . The lab at...

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1

My bipap machine broke, it is still under warranty. I have been told by customer service it has been shipped. I have...

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LensCrafters and Nationwide Medical Latest Reviews

Recent published reviews
1

They used my insurance without giving me any glasses, they left me without benefits for a year and no place couldn't do...

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3

I received a shipment with supplies which were not authorized by me and contain the wrong size mask also. I'm in the...

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1

Lab is always down! Terrible Service! Hateful Staff! Takes 3 weeks to get your glasses! Do Not Go to LensCrafters in...

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2

Nationwide Medical sent me an invoice for 18 month old invoices that they say haven't been paid after I completely settl...

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LensCrafters and Nationwide Medical Products and Services

Most reviewed product and services
  • Lenscrafters Eyeglasses (108 reviews)
  • Lenscrafters Customer Care (57 reviews)
  • Lenscrafters Manager (53 reviews)
  • Nationwide Medical Customer Care (6 reviews)
  • Nationwide Medical Cpap Machine Rental (3 reviews)
  • Nationwide Medical Bipap Machine Rental (1 review)