PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Trane and Lennox as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Trane
Lennox

Trane and Lennox Overview

Total reviews
87
72
Company responses
0
0
Issues resolved
1
0

Trane and Lennox Consumer Ratings

Rank
50 out of 314 in Heating, Cooling and Air Conditioning category
456 out of 1778 in Appliances and Electronics category
Product or Service Quality
37 in category
355 in category
Value for money
36 in category
374 in category
Customer service
40 in category
296 in category
Price Affordability
40 in category
450 in category

Trane and Lennox Rating Details

Product or Service Quality
1.3 (39 reviews)
1.1 (27 reviews)
Reviewer's quote

...first service call. Happened again late the same winter and again the next winter. The fourth service call the service man said there was *** and had to replace the coil...

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Any company that will not take responsibility for a faulty product that causes huge expense to customers after 3 years to me is not only shady but harmful to their industry. I bought a home in dec 2019, the house is only three years old it had one other owner. My a/c has a leak and has absolutely...

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Value for money
1.3 (36 reviews)
1 (22 reviews)
Reviewer's quote

That I had purchased something that would reduce my costs and help save me some money in the long run. Now, however, I am forced to purchase freon at a cost of $215 out of pocket and every 8 months, on average replace this coil at my expense, at quotes ranging from $800 - $1,000! Contacting Trane...

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Purchased a Lennox unit in 2015 within the first month the unit stopped working the service company came out and replaced a bad breaker in the unit. Following year was freezing up now a 4 year old unit has a bad reversing valve ... yes the part is under warranty but $905 for labor for a repair on a...

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Customer service
1.3 (35 reviews)
1.2 (25 reviews)
Reviewer's quote

Next, I called Trane Customer Service (CS) and explained the problem. I provided them with the serial numbers of the units, but the CS agent could not find where they were registered. I talked with my builder who assured me he had registered the units, I called Trane again, but this time the CS...

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I call Lennox customer service, they did not admit the defect of their products and they refuse to give us any extended warranty options, even I explained the situation with our homebuilder. I believe that this company will be broken because they don't confident their product and don't provide good...

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Price Affordability
2 (30 reviews)
1.3 (19 reviews)
Reviewer's quote

Official Representative of your company on 10th July 2020 at 19:54 EDT provided following response, and I quote:*** *** and go *** yourself.End of quote .

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Lennox furnace failure due to the heat exchangers and burners rusted out. Call the Lennox manufacture and was told that the warranty doesnt cover labor costs. Now the labor will be over 6 hours to repair a unit that should have never had this issue. I also found this model has had the same problems...

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Trane and Lennox Pros and Cons

Pros
  • Dealer is ok
  • Service technician
  • Installer was excellent
  • Professionalism
  • Opportunity to be heard
  • Told it was the best
Cons
  • Poor quality lousy warranty lots of excuses
  • Poor quality
  • Lack of honesty
  • Warranty
  • Telephone residential support is atrocious fair warning
  • Poor products

Trane and Lennox Most Positive Reviews

Top rated reviews
5

I have unti series number L1833KA25
Model number YCC080F3MOBC
So I put heat exchanger is bad I have
Life time warranty plea...

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4.7

We purchased the XP25 along with the Variable Speed Air Handler.
The System seemed to work nicely and we opted to give...

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3.7

I have to chuckle when I see your ads on TV about how weather can't stop a Trane, but a little pack rat can do it very...

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No votes

Trane and Lennox Most Critical Reviews

Lowest rated reviews
1

Trane 20i unit is 4 years old(2009). The factory installed insulation around the interior of the furnace has released a...

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1

When my old heat pump went out on my house I decided to get the top of the line unit or so I thought. I got the...

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1

2 people at the counter no manager and when there is one he sits in his office and provides no help. Phones ring and...

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1

My my my the officials told me that they were going to pay me a check for $400 to compensate for the $2000 I spent to c...

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Trane and Lennox Latest Reviews

Recent published reviews
1

Official Representative of your company on 10th July 2020 at 19:54 EDT provided following response, and I quote:
*** ***...

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No votes

They responded. I am satisfied. Extra words.

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1

10 months ago installed _undersized_ central AC/Heat-pump unit. Trane refused to take responsibility for "certified...

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No votes

They called the next day and resolved the issue

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Trane and Lennox Products and Services

Most reviewed product and services
  • Trane Air Conditioner (30 reviews)
  • Trane Xl20I Air Conditioner (5 reviews)
  • Trane Furnace (4 reviews)
  • Lennox Air Conditioner (21 reviews)
  • Lennox Furnace (7 reviews)
  • Lennox Customer Care (3 reviews)