PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Toll Brothers and Lennar as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Toll Brothers

Toll Brothers and Lennar Overview

Total reviews
Company responses
Issues resolved

Lennar was first mentioned on PissedConsumer on Jun 9, 2008 and since then this brand received 392 reviews. It is 346 reviews more than Toll Brothers received since Apr 4, 2012.

Toll Brothers and Lennar Consumer Ratings

311 out of 2995 in Construction and Repair category
299 out of 2995 in Construction and Repair category
Customer service
235 in category
223 in category
186 in category
225 in category
Product or Service Quality
206 in category
224 in category

According to consumer ratings and reviews, Lennar ranks 12 points higher in the Construction and Repair category than Toll Brothers. People gave Toll Brothers 1.3 stars for Customer service criterion in Construction and Repair category and it is 468 points higher than the worst rated brand in this category. At the same time, Lennar was rated 1.3 stars for Customer service criterion in this category and it is 480 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Toll Brothers has a higher rating than Lennar. Regarding Product or Service Quality criterion, consumers gave Toll Brothers 1.6 stars and it is 71% greater than other in category. Lennar however was rated 1.4 stars and it is 68% greater than other in category.

Toll Brothers and Lennar Rating Details

Customer service
1.3 (23 reviews)
1.3 (117 reviews)
Reviewer's quote

Please go through the email on how customers are being treated. I think Toll Brothers ceased to be a customer cetric compay log back..

rajesh g

The only solution given to me by Bob "field customer service manager" who I may add is very unresponsive was to file an insurance claim and to pay out of pocket for an inspection. They clearly don't care! After you sign your closing paperwork they are pretty much done with you and any issues you...

Julia S
1.8 (22 reviews)
1.5 (96 reviews)
Reviewer's quote

Land step crack ,water sink in laundry didn’t drain it right ,drainage backyard problem since I moved in it never fix problems,wall in the room not straight it have to be traight not a pump and curve,people come out to say they need to cut the wall and fix it but warranty people say they don’t need...

Tammy t

The staff are unprofessional and harass newcomers and make them do all the dirty jobs and stupid branch manager thinks she's the queen and uses men to serve her like doing janitorial jobs of taking out trash and fixing things. From all the negative ratings about Lennar, this venture with...

Product or Service Quality
1.6 (20 reviews)
1.4 (115 reviews)
Reviewer's quote

What I want to know is when are all the people who have been cheated by Toll going to hit them where it hurts, in the wallet. There should be a way all of the victims can make sure that others are aware of their sales and business practices. Its the only way to stop them and its the only place it...

Judith F

...Warranty/Service team another waste rather dumb team who just knows receiving and noting the service complaints. We are keep writing mails, raising the issues but they just ignores all these. It will be a BIG mistake if someone try to buy a home with Lennar...


Toll Brothers and Lennar Pros and Cons

  • Home for sale
  • Buildings look good
  • Sales representative we dealt with
  • Location
  • Seller contribution
  • Warranty and the quality of the build
  • Whole experience with toll brothers
  • Absolutely unprofessional
  • Bad customer service
  • Refusal to accept responsibility
  • Do not care about customers

Toll Brothers and Lennar Most Positive Reviews

Top rated reviews

We put a deposit on a home in a Toll community in Las Vegas. The total deposit was $65,000. We made many changes to the...


Terrible fine finishers EXCEPT when it benefits their pockets. Take immaculate care of their golf course.
I do love their...

Toll Brothers and Lennar Most Critical Reviews

Lowest rated reviews

we sign our contract for new built home from toll brtohers on 14th may 2015 ,while signing contract they told us...


I don't even know where to begin. I guess I'll make a list of all the problems I've had and then just take the highlight...

Toll Brothers and Lennar Latest Reviews

Recent published reviews

I bought house at creek side regency meddle burg collection on 8 November and very first day dishwasher is not working,...

Read all 46 reviews

Sorry wrong sight not need it

Read all 392 reviews

Toll Brothers and Lennar Products and Services

Most reviewed product and services
  • Toll Brothers House Construction (10 reviews)
  • Toll Brothers Home Buying (5 reviews)
  • Toll Brothers House Building Service (3 reviews)
  • Lennar House Construction (96 reviews)
  • Lennar Customer Care (33 reviews)
  • Lennar Home Buying (24 reviews)