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Lending Club

Loans and Mortgages
  • 1 ISSUES RESOLVED
  • 258 TOTAL REVIEWS
  • $470K CLAIMED LOSSES
  • $12.3K AVERAGE LOSS
2.1
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • Concept of peer to peer lending 6
  • Smooth process 5
  • Friendly customer service reps 4
  • Very easy process 3
  • Very smooth process 3

Customers don't like

  • Useless service4
  • Mistakes made in processing4
  • Ridiculous paperwork required4
  • Deceptive advertising3
  • There is no customer service3
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Usaa

Loans and Mortgages
  • 8 ISSUES RESOLVED
  • 958 TOTAL REVIEWS
  • $3.8M CLAIMED LOSSES
  • $14.6K AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • Horrible lying thieves 5
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Easy to access by phone 3
  • Prompt responses 3

Customers don't like

  • Horrible customer service11
  • Being treated like a criminal7
  • Customer service5
  • Did not resove issue5
  • Employees unwillingness to help4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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