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Lending Club

Loans and Mortgages
  • 1 ISSUES RESOLVED
  • 253 TOTAL REVIEWS
  • $470K CLAIMED LOSSES
  • $12.3K AVERAGE LOSS
2.1
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • Concept of peer to peer lending 6
  • Smooth process 5
  • Friendly customer service reps 4
  • Very easy process 3
  • Very smooth process 3

Customers don't like

  • Deceptive10
  • Deceptive advertising7
  • Useless service7
  • Mistakes made in processing6
  • What they advertise is not what they deliver if ever4
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USAA

Loans and Mortgages
  • 6 ISSUES RESOLVED
  • 924 TOTAL REVIEWS
  • $3.7M CLAIMED LOSSES
  • $14.9K AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • Horrible lying thieves 5
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Easy to access by phone 3
  • Prompt responses 3

Customers don't like

  • Horrible customer service21
  • Customer service15
  • Being treated like a criminal12
  • Incompetent employees7
  • Did not resove issue6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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