Start a new comparison
Delete

Lending Club

Loans and Mortgages
  • 2 ISSUES RESOLVED
  • 299 TOTAL REVIEWS
  • $510K CLAIMED LOSSES
  • $12K AVERAGE LOSS
2.0
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • Concept of peer to peer lending 7
  • Smooth process 5
  • Friendly customer service reps 4
  • Concept of p2p 4
  • Very smooth process 3

Customers don't like

  • Useless service4
  • Ridiculous paperwork required4
  • Mistakes made in processing4
  • There is no customer service3
  • Deceptive advertising3
Delete

Usaa

Loans and Mortgages
  • 8 ISSUES RESOLVED
  • 1012 TOTAL REVIEWS
  • $3.7M CLAIMED LOSSES
  • $13.5K AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Prompt responses 3
  • Easy to access by phone 3
  • Customer service is great 3

Customers don't like

  • Being treated like a criminal7
  • Employees unwillingness to help5
  • Did not resove issue5
  • Unwillingness to fix problem usaa created4
  • Horrible customer service4
Show

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

Terms of Service
Post Comment
Cancel