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Lending Club

Loans and Mortgages
  • 2 ISSUES RESOLVED
  • 300 TOTAL REVIEWS
  • $510K CLAIMED LOSSES
  • $12K AVERAGE LOSS
2.0
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • Concept of peer to peer lending 7
  • Smooth process 5
  • Friendly customer service reps 4
  • Concept of p2p 4
  • Very smooth process 3

Customers don't like

  • Useless service4
  • Ridiculous paperwork required4
  • Mistakes made in processing4
  • There is no customer service3
  • Deceptive advertising3
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Springleaf Financial

Loans and Mortgages
  • 2 ISSUES RESOLVED
  • 452 TOTAL REVIEWS
  • $370K CLAIMED LOSSES
  • $4.9K AVERAGE LOSS
1.4
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • Agents were very nice 4
  • Staff 2
  • Online ability 2
  • Friendly service 2
  • Your help at the beging 1

Customers don't like

  • Lack of resolution to my issue6
  • Unprofessional3
  • Springleaf not upfront3
  • Lack of issue resolution3
  • Customer service3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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