Lending Club vs Seterus

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Lending Club

Loans and Mortgages
  • 1 ISSUES RESOLVED
  • 236 TOTAL REVIEWS
  • $470K CLAIMED LOSSES
  • $12.7K AVERAGE LOSS
2.2
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • Concept of peer to peer lending 6
  • Smooth process 5
  • Friendly customer service reps 4
  • Very easy process 3
  • Very smooth process 3

Customers don't like

  • Deceptive9
  • Deceptive advertising7
  • Useless service7
  • Mistakes made in processing6
  • What they advertise is not what they deliver if ever4

Products by Lending Club

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Seterus

Loans and Mortgages
  • 0 ISSUES RESOLVED
  • 629 TOTAL REVIEWS
  • $5.4M CLAIMED LOSSES
  • $43.3K AVERAGE LOSS
1.2
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • Total nitemare 14
  • Customer service person was nice 2
  • Good people to talk to 2
  • India is smarter than these people 2
  • No comment as this is first time 2

Customers don't like

  • Customer service20
  • Never getting responses18
  • Do not honor agreement14
  • Incompetent and rude agents12
  • Ignorance11

Products by Seterus

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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