Lending Club vs Prosper: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lending Club and Prosper as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Lending Club

2.0

Prosper

1.6

Lending Club

Prosper

Lending Club and Prosper Overview

Total reviews

456

149

Company responses

Issues resolved

Lending Club was first mentioned on PissedConsumer on Oct 19, 2009 and since then this brand received 456 reviews. It is 307 reviews more than Prosper received since Dec 27, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Prosper customer support team than with Lending Club customer service.

Lending Club and Prosper Consumer Ratings

Rank

68 out of 1293 in Loans and Mortgages category

119 out of 1293 in Loans and Mortgages category

Customer service

71 in category

122 in category

Product or Service Quality

65 in category

76 in category

Website

59 in category

128 in category

According to consumer ratings and reviews, Lending Club ranks 51 points higher in the Loans and Mortgages category than Prosper. People gave Lending Club 1.9 stars for Customer service criterion in Loans and Mortgages category and it is 281 points higher than the worst rated brand in this category. At the same time, Prosper was rated 1.4 stars for Customer service criterion in this category and it is 230 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Lending Club has a higher rating than Prosper. Regarding Website criterion, consumers gave Lending Club 2.4 stars and it is 83% greater than other in category. Prosper however was rated 1.8 stars and it is 64% greater than other in category.

Lending Club and Prosper Rating Details

Customer service

1.9 (154 reviews)

1.4 (73 reviews)

Reviewer's quote

Terrible customer service. Made several requests asking for help on our acct only to be blown off and nothing done to help. People at this company either don't care or have deaf ears..

PissedConsumer1716538

I contacted Prosper and spoke with a customer service representative who said that they could see in the records where the new account was added, that the old account was supposed to be removed but could give no explanation why it had not happened. The representative told me to make another payment...

Susan D

Product or Service Quality

1.8 (145 reviews)

1.7 (66 reviews)

Reviewer's quote

I am not pissed off. All I wanted to do is add to my existing account. She was fine and transferred me to the right person.

PissedConsumer1692796

Prosper called my bank pretending to be me and put fee reversals on 30 items to make it look like they had deposited money into my account. That caused me to have $1145 dollars in overdraft fees. They then wanted me to send them $2300.00 worth of Google play cards which of course I didn’t do. I...

PissedConsumer1360224

Website

2.4 (144 reviews)

1.8 (68 reviews)

Reviewer's quote

I should be able to log into their website and make my monthly payment when I need to. I have to call every month to change my payment date according to the pay date I need the payment to come out of my account on. I called today to try and make my monthly payment 6 days early and was that I cannot...

Racine

...So, I called 4:19pm ET, and looked on their website with shows they close at 5pm ET, and get a message that their closed and their on Pacific Time. I hope they get cought and pay everyone they own back..

Angela M

Lending Club and Prosper Pros and Cons

Pros

Concept of peer to peer lending
Friendly customer service reps
Very easy process

Interest rate was good
Easy application they gave me the loan auto withdrawal
Easy application

Cons

Mistakes made in processing
Useless service
Ridiculous paperwork required

Customer service
Misleading consumers
Running a hard inquiry when it was supposed to be a soft

Lending Club and Prosper Most Positive Reviews

Top rated reviews

I received one of the offers in the mail and I applied to consolidate debt. I had no problem whatsoever getting approved...

I love Prosper ! Because of them I was able to get control of my credit card debt. I was given a 5k loan and am now...

Lending Club and Prosper Most Critical Reviews

Lowest rated reviews

call me so i will tell you how bad was my time with those jokers

Vic 503 547 5032 is was so bad after my tax return and...

I applied for and was approved for a high interest rate loan, which I knew was going to be high interest, but only...

Lending Club and Prosper Latest Reviews

Recent published reviews

I having a bad liver , I am in search of the emails that I received after paying a 3 year loan off in one year. My...

Read all 456 reviews

1.4

I got a loan from Prosper in March 2019. I have never been late on a payment. I opened a new checking account and contac...

Read all 149 reviews

Lending Club and Prosper Products and Services

Most reviewed product and services

Lending Club Loan (228 reviews)
Lending Club Customer Care (42 reviews)
Lending Club Account (12 reviews)

Prosper Loan (69 reviews)
Prosper Customer Care (20 reviews)
Prosper Debt Consolidation Loan (12 reviews)

How would you compare Lending Club vs Prosper?

Customer service

Product or Service Quality

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Share your opinion

Anonymous UnlawfulPenguin Sep 15, 2018 #1561151

Same bank, Webbank of Utah. If you have an issue with Lending Club Prosper bans you from contact.

You figure it out. Both rate very poorly on customer service.

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