PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lending Club and Prosper as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lending Club
Prosper

Lending Club and Prosper Overview

Total reviews
456
149
Company responses
0
0
Issues resolved
2
1

Lending Club was first mentioned on PissedConsumer on Oct 19, 2009 and since then this brand received 456 reviews. It is 307 reviews more than Prosper received since Dec 27, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Prosper customer support team than with Lending Club customer service.

Lending Club and Prosper Consumer Ratings

Rank
68 out of 1293 in Loans and Mortgages category
119 out of 1293 in Loans and Mortgages category
Customer service
71 in category
122 in category
Product or Service Quality
65 in category
76 in category
Website
59 in category
128 in category

According to consumer ratings and reviews, Lending Club ranks 51 points higher in the Loans and Mortgages category than Prosper. People gave Lending Club 1.9 stars for Customer service criterion in Loans and Mortgages category and it is 281 points higher than the worst rated brand in this category. At the same time, Prosper was rated 1.4 stars for Customer service criterion in this category and it is 230 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Lending Club has a higher rating than Prosper. Regarding Website criterion, consumers gave Lending Club 2.4 stars and it is 83% greater than other in category. Prosper however was rated 1.8 stars and it is 64% greater than other in category.

Lending Club and Prosper Rating Details

Customer service
1.9 (154 reviews)
1.4 (73 reviews)
Reviewer's quote

Terrible customer service. Made several requests asking for help on our acct only to be blown off and nothing done to help. People at this company either don't care or have deaf ears..

PissedConsumer1716538

I contacted Prosper and spoke with a customer service representative who said that they could see in the records where the new account was added, that the old account was supposed to be removed but could give no explanation why it had not happened. The representative told me to make another payment...

Susan D
Product or Service Quality
1.8 (145 reviews)
1.7 (66 reviews)
Reviewer's quote

I am not pissed off. All I wanted to do is add to my existing account. She was fine and transferred me to the right person.

PissedConsumer1692796

Prosper called my bank pretending to be me and put fee reversals on 30 items to make it look like they had deposited money into my account. That caused me to have $1145 dollars in overdraft fees. They then wanted me to send them $2300.00 worth of Google play cards which of course I didn’t do. I...

PissedConsumer1360224
Website
2.4 (144 reviews)
1.8 (68 reviews)
Reviewer's quote

I should be able to log into their website and make my monthly payment when I need to. I have to call every month to change my payment date according to the pay date I need the payment to come out of my account on. I called today to try and make my monthly payment 6 days early and was that I cannot...

Racine

...So, I called 4:19pm ET, and looked on their website with shows they close at 5pm ET, and get a message that their closed and their on Pacific Time. I hope they get cought and pay everyone they own back..

Angela M

Lending Club and Prosper Pros and Cons

Pros
  • Concept of peer to peer lending
  • Friendly customer service reps
  • Very easy process
  • Interest rate was good
  • Easy application they gave me the loan auto withdrawal
  • Easy application
Cons
  • Mistakes made in processing
  • Useless service
  • Ridiculous paperwork required
  • Customer service
  • Misleading consumers
  • Running a hard inquiry when it was supposed to be a soft

Lending Club and Prosper Most Positive Reviews

Top rated reviews
5

I received one of the offers in the mail and I applied to consolidate debt. I had no problem whatsoever getting approved...

5

I love Prosper ! Because of them I was able to get control of my credit card debt. I was given a 5k loan and am now...

Lending Club and Prosper Most Critical Reviews

Lowest rated reviews
1

call me so i will tell you how bad was my time with those jokers

Vic 503 547 5032 is was so bad after my tax return and...

1

I applied for and was approved for a high interest rate loan, which I knew was going to be high interest, but only...

Lending Club and Prosper Latest Reviews

Recent published reviews

I having a bad liver , I am in search of the emails that I received after paying a 3 year loan off in one year. My...

Read all 456 reviews
1.4

I got a loan from Prosper in March 2019. I have never been late on a payment. I opened a new checking account and contac...

Read all 149 reviews

Lending Club and Prosper Products and Services

Most reviewed product and services
  • Lending Club Loan (228 reviews)
  • Lending Club Customer Care (42 reviews)
  • Lending Club Account (12 reviews)
  • Prosper Loan (69 reviews)
  • Prosper Customer Care (20 reviews)
  • Prosper Debt Consolidation Loan (12 reviews)