PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lending Club and Prosper as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lending Club
Prosper

Lending Club and Prosper Overview

Total reviews 519 159
Company responses 0 0
Issues resolved 2 1

Lending Club and Prosper Consumer Ratings

Rank
69 out of 900 in Loans and Mortgages category
127 out of 900 in Loans and Mortgages category
Customer service
66 in category
121 in category
Product or Service Quality
63 in category
75 in category
Website
60 in category
138 in category
Interest Rate
99 in category
128 in category

Lending Club and Prosper Rating Details

Customer service
1.9 (171 reviews)
1.4 (79 reviews)
Reviewer's quote

WORST CUSTOMER SERVICE I called to cancel my loan application and was advised that it was cancelled. A week later, the funds were in my account. I called again and was told there weren't any notes on my account and the call would be reviewed...

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I contacted Prosper and spoke with a customer service representative who said that they could see in the records where the new account was added, that the old account was supposed to be removed but could give no explanation why it had not happened. The representative told me to make another payment...

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Product or Service Quality
1.9 (162 reviews)
1.7 (71 reviews)
Reviewer's quote

...I am filing a complaint with the state of Texas and writing yelp reviews that reflect your *** customer service and basically illegal practices. It is against the law to post false information regarding credit. I have been on hold for over an hour...

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...The number you have dialed is no longer in service. I would appreciate any help on this i can get. It needs to b taken care of immediately...

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Website
2.3 (158 reviews)
1.8 (74 reviews)
Reviewer's quote

I should be able to log into their website and make my monthly payment when I need to. I have to call every month to change my payment date according to the pay date I need the payment to come out of my account on. I called today to try and make my monthly payment 6 days early and was that I cannot...

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Their website is glitchy and doesn't reliably process payments or provide up to date data. Using a debt management company makes the situation worse. Once you miss a payment--if it is result of a bank or other error-the in house agency says that their hands are tied and you have to speak with...

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Interest Rate
1.9 (142 reviews)
1.6 (70 reviews)
Reviewer's quote

They sent me a teaser email for a better interest rate to replace the loan with a new one. Having a higher credit score currently I thought "Why not check it out?" I partially filled out a new loan application but decided to stop and check out the benefit to me. Two days later I received an email...

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After reading all of these, I'm confused as to why there hasn't been a class action suit filed? Currently, I'm having an issue with a changing variance of my interest rate. I don't know why..

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Lending Club and Prosper Pros and Cons

Pros
  • Friendly customer service reps
  • Concept of peer to peer lending
  • Smooth process
  • Interest rate was good
  • Easy application they gave me the loan auto withdrawal
  • Easy application
Cons
  • Mistakes made in processing
  • Useless service
  • Unwillingness to listen
  • Customer service
  • Misleading consumers
  • Running a hard inquiry when it was supposed to be a soft

Lending Club and Prosper Most Positive Reviews

Top rated reviews
5

I received one of the offers in the mail and I applied to consolidate debt. I had no problem whatsoever getting approved...

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5

I love Prosper ! Because of them I was able to get control of my credit card debt. I was given a 5k loan and am now...

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5

I have been investing with Lending Club for 6 years now and I absolutely love them. I get great returns, I can vet...

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5

Pleased with the best of of concern. Very good service

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Lending Club and Prosper Most Critical Reviews

Lowest rated reviews
1

call me so i will tell you how bad was my time with those jokers

Vic 503 547 5032 is was so bad after my tax return and...

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1

I applied for and was approved for a high interest rate loan, which I knew was going to be high interest, but only...

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1

I applied on August 28th,confirmed my bank account, confirmed my email, sent pay stubs and then they requested 3 bank...

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1

It was horrible. Left me hanging for 2 weeks . Sent in all paperwork needed than was turned down. Went to another...

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Lending Club and Prosper Latest Reviews

Recent published reviews
No votes

Did check my spelling is ok!!

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1.1

Prosper I thought was a good site, they gave me a preapproved account when I went to accept it, they claimed they could...

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No votes

Loan Balance doesnt look ok and need to talk to someone about my business of paying my loan off.And stopping auto pay.

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1

This place is a disgrace they lie and deceive. Automatic payment all of a sudden they stop. No reason or apology.
DO NOT...

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Lending Club and Prosper Products and Services

Most reviewed product and services
  • Lending Club Loan (242 reviews)
  • Lending Club Customer Care (45 reviews)
  • Lending Club Debt Consolidation Loan (13 reviews)
  • Prosper Loan (72 reviews)
  • Prosper Customer Care (20 reviews)
  • Prosper Debt Consolidation Loan (12 reviews)