PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lending Club and OneMain Financial as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lending Club
OneMain Financial

Lending Club and OneMain Financial Overview

Total reviews 519 1203
Company responses 0 0
Issues resolved 2 2

Lending Club and OneMain Financial Consumer Ratings

Rank
69 out of 900 in Loans and Mortgages category
132 out of 900 in Loans and Mortgages category
Customer service
67 in category
106 in category
Product or Service Quality
65 in category
93 in category
Website
61 in category
117 in category
Interest Rate
102 in category
164 in category

Lending Club and OneMain Financial Rating Details

Customer service
1.9 (171 reviews)
1.5 (427 reviews)
Reviewer's quote

WORST CUSTOMER SERVICE I called to cancel my loan application and was advised that it was cancelled. A week later, the funds were in my account. I called again and was told there weren't any notes on my account and the call would be reviewed...

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...They got the same explanation I did when I confronted Jessica about her horrible customer service. They said they are "short staffed" and "doing their best to get to everyone as soon as they can". Customer don't want to hear this...

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Product or Service Quality
1.9 (162 reviews)
1.5 (342 reviews)
Reviewer's quote

...I am filing a complaint with the state of Texas and writing yelp reviews that reflect your *** customer service and basically illegal practices. It is against the law to post false information regarding credit. I have been on hold for over an hour...

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As a former customer, and now a dealer trying to get a payoff on a Saturday the service is tough to deal with. Supposed to be an upscale lending institution, yet they're only open on weekdays..

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Website
2.3 (158 reviews)
1.9 (370 reviews)
Reviewer's quote

I should be able to log into their website and make my monthly payment when I need to. I have to call every month to change my payment date according to the pay date I need the payment to come out of my account on. I called today to try and make my monthly payment 6 days early and was that I cannot...

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...We can't get in during their business hours to sign a damn piece of paper to stop their mistake because of our work hours so we have to remember to go to their website and cancel the monthly payments. Every single time. We forgot to cancel it this month...

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Interest Rate
1.9 (142 reviews)
1.4 (337 reviews)
Reviewer's quote

They sent me a teaser email for a better interest rate to replace the loan with a new one. Having a higher credit score currently I thought "Why not check it out?" I partially filled out a new loan application but decided to stop and check out the benefit to me. Two days later I received an email...

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...The interest rate was close to 30% and the term was 60 months I believe. The payments were $211 per month. I submitted around 4 payments and last month when I asked for payoff balance they told me it was $6700!!! So much for the advertised "no penalty for early payoff"!..

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Lending Club and OneMain Financial Pros and Cons

Pros
  • Friendly customer service reps
  • Concept of peer to peer lending
  • Smooth process
  • Friendly local office
  • Availability of funds
  • Local customer service
Cons
  • Mistakes made in processing
  • Useless service
  • Unwillingness to listen
  • Poor customer service
  • Rude staff
  • Rude debt collector

Lending Club and OneMain Financial Most Positive Reviews

Top rated reviews
5

I received one of the offers in the mail and I applied to consolidate debt. I had no problem whatsoever getting approved...

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5

I have been a customer for years Bastrop branch know me everytime they see me. I recently had to retire due to...

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5

I have been investing with Lending Club for 6 years now and I absolutely love them. I get great returns, I can vet...

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5

Hi this is Deanna Palermo you guys need to work with me and my account...I work seven days a week...you guys call me...

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Lending Club and OneMain Financial Most Critical Reviews

Lowest rated reviews
1

call me so i will tell you how bad was my time with those jokers

Vic 503 547 5032 is was so bad after my tax return and...

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1

Last month I had fraud hit my checking account. As soon as I realized the bogus charges, I closed out the account. Since...

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1

I applied on August 28th,confirmed my bank account, confirmed my email, sent pay stubs and then they requested 3 bank...

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1

I recently received a letter from OneMain Financial stating that I had been pre-approved for a loan of $6000.00. I work...

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Lending Club and OneMain Financial Latest Reviews

Recent published reviews
No votes

Did check my spelling is ok!!

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2.1

Received an email stating that I was preapproved for a loan from OneMain. I called the Leesburg, Fla office and talked w...

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No votes

Loan Balance doesnt look ok and need to talk to someone about my business of paying my loan off.And stopping auto pay.

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1

Need to talk to someone. I do not like talking to the people at staples and saratoga

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Lending Club and OneMain Financial Products and Services

Most reviewed product and services
  • Lending Club Loan (242 reviews)
  • Lending Club Customer Care (45 reviews)
  • Lending Club Account (13 reviews)
  • Onemain Financial Loan (556 reviews)
  • Onemain Financial Customer Care (143 reviews)
  • Onemain Financial Account (36 reviews)