PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Universal Studios Orlando and Legoland as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Universal Studios Orlando

Universal Studios Orlando and Legoland Overview

Total reviews
Company responses
Issues resolved

Universal Studios Orlando was first mentioned on PissedConsumer on Aug 8, 2008 and since then this brand received 115 reviews. It is 82 reviews more than Legoland received since Jul 30, 2012.

Universal Studios Orlando and Legoland Consumer Ratings

6 out of 226 in Theme Parks category
14 out of 226 in Theme Parks category
Customer service
4 in category
14 in category
Price Affordability
8 in category
7 in category
4 in category
14 in category

According to consumer ratings and reviews, Universal Studios Orlando ranks 8 points higher in the Theme Parks category than Legoland. People gave Universal Studios Orlando 2.3 stars for Customer service criterion in Theme Parks category and it is 22 points higher than the worst rated brand in this category. At the same time, Legoland was rated 1.1 stars for Customer service criterion in this category and it is 12 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Legoland has a higher rating than Universal Studios Orlando. Regarding Staff criterion, consumers gave Universal Studios Orlando 2.9 stars and it is 85% greater than other in category. Legoland however was rated 1.6 stars and it is 50% worse than other in category.

Universal Studios Orlando and Legoland Rating Details

Customer service
2.3 (44 reviews)
1.1 (22 reviews)
Reviewer's quote

...And then she continued to say that the customer is NOT always right. Is she out of her mind. I own a business and I know that some customers are not always right, but you have to treat them like they are...


...My husband was understandably upset so we decided to lodge a complaint at customer service. At customer service I spoke to a supervisor, with all of the excitement I failed to take his name. I was lost and not thinking straight I could not and still cannot believe this had just happened to me...

Elizabeth A
Price Affordability
2.2 (42 reviews)
2.3 (19 reviews)
Reviewer's quote

DON'T , I repeat DON'T pay the extra price on a Universal Ticket just to take the Hogwarats Express. Not only did it take forever to get on over 45 minutes but then the four minute ride was total torture. It was excessively hot in the cabin and the door was sealed shut - so if you are...

Suzanne S

...For the price of entrance and $17 for parking , it is only fair the your rides are in top operation to enhance your customers' experiences. Please contact me at 305 582 0586 to discuss. I was an annual pass for a family of four - this does not seem worth it for next year...

2.9 (42 reviews)
1.6 (21 reviews)
Reviewer's quote

...Purchased the photo pass to find out only Universal Studios has actual staff member available to take the photos. Other parks only have ride photos available to add. What a waste of money!!! Not happy at all..

Michele E

I don’t think the property planned very well and the staff has tanked in welcoming and making things fun. Congrats to LEGO land for the new added revenue but your quality has dropped to 1 star. The only reason I’m giving one star is because my family got to enjoy the previous 4 years of great...

Steve S

Universal Studios Orlando and Legoland Pros and Cons

  • Simpsons
  • Harry potter
  • Fun place to visit
  • That my kids love the waterpark
  • Really enjoy being there
  • Made my daughter cry
  • Hogwarts express
  • Disorganized
  • Customer service
  • Way they treat the customers
  • Said that an employee did not was his hands

Universal Studios Orlando and Legoland Most Positive Reviews

Top rated reviews

Very nice person and resolve my question


My wife went to the line first. The other family members finish another ride and come join her. The employee did not...

Universal Studios Orlando and Legoland Most Critical Reviews

Lowest rated reviews

Fui de vacaciones a studios orlando florida llege un savado a baytona beach y fui el domingo a univesal studios y como...


Purchased annual passes for 423.00 for family of four. There was not much to do for my childrens ages, two eight year...

Universal Studios Orlando and Legoland Latest Reviews

Recent published reviews

Retired Police officer refused admittance due to his t-shirt showing he was a retired police officer????? Are you...

Read all 115 reviews

To whom it may concern,
On October 5th, 2019 my husband my two adopted children and I arrived at the Legoland waterpark a...

Read all 33 reviews

Universal Studios Orlando and Legoland Products and Services

Most reviewed product and services
  • Universal Studios Orlando Customer Care (21 reviews)
  • Universal Studios Orlando Pass (16 reviews)
  • Universal Studios Orlando Manager (3 reviews)
  • Legoland Customer Care (10 reviews)
  • Legoland Pass (6 reviews)
  • Legoland Attraction (5 reviews)