PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Legoland and Universal Studios Orlando as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Legoland
Universal Studios Orlando

Legoland and Universal Studios Orlando Overview

Total reviews 37 129
Company responses 0 0
Issues resolved 2 0

Legoland and Universal Studios Orlando Consumer Ratings

Rank
11 out of 185 in Theme Parks category
6 out of 185 in Theme Parks category
Customer service
15 in category
No votes
Location
5 in category
No votes
Value for money
10 in category
No votes
Diversity of Products or Services
9 in category
No votes

Legoland and Universal Studios Orlando Rating Details

Customer service
1.2 (24 reviews)
No votes
Reviewer's quote

...My husband was understandably upset so we decided to lodge a complaint at customer service. At customer service I spoke to a supervisor, with all of the excitement I failed to take his name. I was lost and not thinking straight I could not and still cannot believe this had just happened to me...

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...I have worked in many customer service businesses and when a customer has to suffer for a company’s mistake, something is done for them. Even something small like maybe a free locker rental..

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Location
3.3 (22 reviews)
No votes
Reviewer's quote

I booked a party for my son for 575 at the Plymouth meeting location in PA. This only included cupcakes and play time in the Center. This was a rip off!!!!! The coordinator was rude and didn’t listen to us...

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had to exit the toll booth. card denied. march payment did not come out of account. Person was rude that told me to leave. called got it straightened out. went back took long way to parking and made wrong turn. 3rd went the same way but was able was able to park to ok

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Value for money
1.9 (22 reviews)
No votes
Reviewer's quote

...Lost 3 days of school and work over this incident after paying a great deal of money for the tickets. If you go make sure to bring your own food and drinks!!!..

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...Buying a ticket costs a lot of money, but waiting on an order of butter beer and ice cream should not take an hour. I decided to buy annual pass today and I have to say that I really regret it. There are hardly any people here we ordered on our mobile app...

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Diversity of Products or Services
2.5 (21 reviews)
No votes
Reviewer's quote

She was at guest services and the manager there was suppose to be calling the parking attendant telling them to honor our parking passes. The manager never called the parking attendants and they continued to berate our teacher and tell me that she was a criminal and was operating Illegally - I...

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...2 hours and of course youre not going to not pay to get in after planning the trip right? Took a huge L and thought they could reason with me at guest services and at least pay off the past due payments but again I was wrong. So I did what any dumb customer does in that situation and gave them my money! They dont care about your situation so just cough up the cash...

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Legoland and Universal Studios Orlando Pros and Cons

Pros
  • That my kids love the waterpark
  • Really enjoy being there
  • Harry potter
  • Creative
  • Volcano bay
Cons
  • Customer service
  • Worst place ever to work and wont pay you
  • Way they treat the customers
  • Value
  • Made my daughter cry
  • Hogwarts express

Legoland and Universal Studios Orlando Most Positive Reviews

Top rated reviews
3.4

It was good until one of the femLe staff at a ride we waited in line for decided to be a ***.. Our 3 year old daughter...

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5

Very nice person and resolve my question

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3.4

My wife went to the line first. The other family members finish another ride and come join her. The employee did not...

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5

They were very helpful indeed

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Legoland and Universal Studios Orlando Most Critical Reviews

Lowest rated reviews
1

Purchased annual passes for 423.00 for family of four. There was not much to do for my childrens ages, two eight year...

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1

Fui de vacaciones a studios orlando florida llege un savado a baytona beach y fui el domingo a univesal studios y como...

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1

I purchased tickets for the date of the hurricane, October 7th. The park was actually closed on that day and i didn't...

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1

Worker at Harry Potter World was rude at butterbeer stand. Accused us of cutting in line when no *** existed...

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Legoland and Universal Studios Orlando Latest Reviews

Recent published reviews
1.7

Hello legoland customers service,
I am writing you for a refund of 2 unused Digipass
27/08/20- First tickets number - 2000...

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No votes

We drove for four hours with two kids in the car to be told at the entrance that park was at fully capacity even though...

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No votes

I went to Legoland and played for parking, and they swiped my bank card twice and both times went through, I been...

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No votes

Bought tickets for universal and volcano bay. Drove for four hours with two kids in the car to be told at the entrance t...

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Legoland and Universal Studios Orlando Products and Services

Most reviewed product and services
  • Legoland Customer Care (12 reviews)
  • Legoland Attraction (6 reviews)
  • Legoland Pass (6 reviews)
  • Universal Studios Orlando Customer Care (22 reviews)
  • Universal Studios Orlando Pass (17 reviews)
  • Universal Studios Orlando Manager (3 reviews)