PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Viking Cruises and Legendary Journeys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Viking Cruises

Viking Cruises

Has Verified Representatives
3.5
Viking Cruises
Legendary Journeys

Viking Cruises and Legendary Journeys Overview

Total reviews 154 123
Company responses 111 0
Issues resolved 8 0

Viking Cruises and Legendary Journeys Consumer Ratings

Rank
4 out of 167 in Cruises and Ships category
53 out of 576 in Travel Agencies category
Customer service
16 in category
64 in category
Product or Service Quality
8 in category
53 in category
Price Affordability
18 in category
45 in category
Exchange, Refund and Cancellation Policy
15 in category
38 in category

Viking Cruises and Legendary Journeys Rating Details

Customer service
1.7 (78 reviews)
1.6 (40 reviews)
Reviewer's quote

...My GREAT customer service of 10 went to a 3 all of a sudden. I realize these poor representatives are going through a huge mess right now but how about we faithful customers who are going to try our trips again? So Sad..

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They are emailing this out to everyone? Does this mean all should be protected? Or just some? -------- Original message -------- From: Customer Service Date: 11/10/17 9:39 AM (GMT-05:00) To: Cc: LAURIER@ANCHORSAWAYCRUISES. COM, Ed Mass Subject: CLIENT NAME: INVOICE NUMBER: TRIP NAME: CARIBBEAN...

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Product or Service Quality
2.5 (64 reviews)
1.9 (27 reviews)
Reviewer's quote

Have tried to get my agent, customer service and supervisors to match, but will not change. Could cancel and book, but that would probably cost me more money. Bad customer service, hoping the current world conditions will cause the cruise the cancel, get all my money back and never book with Viking...

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...I did notice a difference in the service about three years ago. I would talk with an agent about a trip, requested additional info by email, but received nothing. I lucky called and got the agent who helped my on several earlier trips to help me with the Chine trip...

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Price Affordability
2.4 (64 reviews)
2.7 (32 reviews)
Reviewer's quote

We were offered a 25% premium to rebook, but the 125% is not enough to match the price we had in 2020. We tried 2021 and 2022 but it will cost us more. Every other cruise line cancellation I had in the past, ALWAYS found a way to make the cruise whole for us, so we didnt have to come up with extra...

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Just returned June 27, 2016 from a 60 day trip from UK to China! What a great trip at a fair price. The travel agent we used is not good and just booked another 37 day trip to Australia with a different agent! Like night and day. Maribeth from the Villages was highly recommended and so far she...

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Exchange, Refund and Cancellation Policy
1.7 (63 reviews)
1.7 (31 reviews)
Reviewer's quote

Viking not only charged a cancellation fee but by then the original vouchers they gave us had expired. This was my first experience with Viking and definitely my last. Other cruise companies have bent over backwards to accommodate customers during these difficult times but it seems like Viking...

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Waiting for refund myself. I think LJ is trying. Company is still communicating with customers...

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Viking Cruises and Legendary Journeys Pros and Cons

Pros
  • Staff
  • Food
  • Staff on the ship
  • Price
  • Tour guides
  • Quick to take your money
Cons
  • Customer service
  • Treatment of customer
  • Worst customer service
  • Poor service
  • Customer service
  • Lack of communication

Viking Cruises and Legendary Journeys Most Positive Reviews

Top rated reviews
5

I submitted an earlier review of this 2- day extension of our Viking Star cruise and the Hilton Stucky hotel but need to...

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5

I have taken 2 transatlantic cruises and stays after in Spain. Everything was wonderful! Free bus to cruise port. ...

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5

I could not be happier with Viking; the staff was awesome; Barbara Cruz, JoAna Guimaracs, and Leonie Hendry plus all...

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5

We had an amazing vacation with Legendary Journeys to Switzerland and Austria. The airlines and transfers were...

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Viking Cruises and Legendary Journeys Most Critical Reviews

Lowest rated reviews
1

Had booked a Viking River Cruise for two (Danube Waltz) far in advance for cruise to start on 10/11/15 from Passau to B...

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1

Legendary Journeys (d.b.a) Al & Chuck travel has the worst customer service. Signed up for a private charter cruise...

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1

I have spent $14,000 for a trip from Barcelona to Bergen Norway. My wife & I are over 70yrs old & expected this trip to...

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1

This company is absolutely horrible. False advertising, mis-leading/incorrect information, lack of information are my...

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Viking Cruises and Legendary Journeys Latest Reviews

Recent published reviews
No votes

Refused to Issue refund even tho they cancelled my cruise due to COVID. Complaints go unanswered and personnel are uncoo...

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No votes

we were going to dubai and china march 27 2019. i gave deposit of $3000.
we were told that the employees of the company r...

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1

Cruised Viking for the very first time with friends in 2019 on a Danube "River" cruise. It turned into a bus cruise. We...

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No votes

This whole thing makes us sick. We took many trips with Legendary and ALWAYS received 150% satisfaction! We stayed in...

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Viking Cruises and Legendary Journeys Products and Services

Most reviewed product and services
  • Viking Cruises Cruise (52 reviews)
  • Viking Cruises Customer Care (21 reviews)
  • Viking Cruises Cruise Booking (13 reviews)
  • Legendary Journeys Tour (30 reviews)
  • Legendary Journeys Cruise (14 reviews)
  • Legendary Journeys Cruise Booking (8 reviews)