PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Viking Cruises and Legendary Journeys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Viking Cruises

Viking Cruises

Has verified representatives
3.5
Viking Cruises
Legendary Journeys

Viking Cruises and Legendary Journeys Overview

Total reviews
127
122
Company responses
87
0
Issues resolved
8
0

Viking Cruises was first mentioned on PissedConsumer on Oct 7, 2010 and since then this brand received 127 reviews. It is 5 reviews more than Legendary Journeys received since Dec 17, 2007.

Viking Cruises and Legendary Journeys Consumer Ratings

Rank
4 out of 227 in Cruises and Ships category
52 out of 696 in Travel Agencies category
Customer service
15 in category
59 in category
Staff
7 in category
58 in category
Product or Service Quality
9 in category
54 in category

Viking Cruises and Legendary Journeys Rating Details

Customer service
1.6 (65 reviews)
1.6 (40 reviews)
Reviewer's quote

We have been trying to work with Viking customer service representatives, with little success and much frustration. We just returned from a rather unfortunate experience on the Viking Embla, Passage to Eastern Europe, July 23 July, 2019 to 31 July 2019. We had been looking forward to our first...

ELKE G

They are emailing this out to everyone? Does this mean all should be protected? Or just some? -------- Original message -------- From: Customer Service Date: 11/10/17 9:39 AM (GMT-05:00) To: Cc: LAURIER@ANCHORSAWAYCRUISES. COM, Ed Mass Subject: CLIENT NAME: INVOICE NUMBER: TRIP NAME: CARIBBEAN...

PissedConsumer1130008
Staff
3 (57 reviews)
1.8 (38 reviews)
Reviewer's quote

...We sat in lobby with no staff in sight. Finally at 5:15 the gentleman came to the desk and said we had to go upstairs to exit the boat, as there was a sister ship we had to go through to get to dock. Well my mother is 93 years old and with 15 minutes to spare and not a soul in sight to assist us..

Maddie G

The staff at Legendary Tours have consistently provided late, inaccurate, and/or misleading information. EG. W paid our deposit based on a balcony cabin and paid extra to be able to choose our cabin...

Ainara
Product or Service Quality
2.3 (54 reviews)
1.9 (27 reviews)
Reviewer's quote

If you plan on booking a Viking Cruise, all inclusive air and hotel, just know there is no Customer Service after fully paying. We are healthy and active in our 60s. My husband, unexpectedly, was diagnosed with osteomyelitis and will need 4 to 6 weeks of IV infusions...

Cindy D

When are you open? Your web site is not user friendly. I have to enter at least one hundred words for the site will accept this message. What kind of web site is this when you have to enter at least 100 words. Some times the details are not one hundred words. My wife Joan Brown is a group...

Lavonne

Viking Cruises and Legendary Journeys Pros and Cons

Pros
  • Staff
  • Food
  • Staff on the ship
  • Price
  • Tour guides
  • Quick to take your money
Cons
  • Treatment of customer
  • Customer service
  • Platitudes and false sentiments that do not solve the problem
  • Poor service
  • Customer service
  • Lack of communication

Viking Cruises and Legendary Journeys Most Positive Reviews

Top rated reviews
5

I submitted an earlier review of this 2- day extension of our Viking Star cruise and the Hilton Stucky hotel but need to...

5

I have taken 2 transatlantic cruises and stays after in Spain. Everything was wonderful! Free bus to cruise port. ...

Viking Cruises and Legendary Journeys Most Critical Reviews

Lowest rated reviews
1

Had booked a Viking River Cruise for two (Danube Waltz) far in advance for cruise to start on 10/11/15 from Passau to B...

1

Legendary Journeys (d.b.a) Al & Chuck travel has the worst customer service. Signed up for a private charter cruise...

Viking Cruises and Legendary Journeys Latest Reviews

Recent published reviews
1

When anyone plans a cruise vacation, you listen to every word, detail and requirement the agent provides you. A Viking C...

Read all 127 reviews

This whole thing makes us sick. We took many trips with Legendary and ALWAYS received 150% satisfaction! We stayed in...

Read all 122 reviews

Viking Cruises and Legendary Journeys Products and Services

Most reviewed product and services
  • Viking Cruises Cruise (48 reviews)
  • Viking Cruises Customer Care (19 reviews)
  • Viking Cruises Cruise Booking (10 reviews)
  • Legendary Journeys Tour (30 reviews)
  • Legendary Journeys Cruise (14 reviews)
  • Legendary Journeys Cruise Booking (8 reviews)