PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lexington Law and Legalzoom as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lexington Law
Legalzoom

Lexington Law and Legalzoom Overview

Total reviews
447
142
Company responses
0
0
Issues resolved
1
1

Lexington Law was first mentioned on PissedConsumer on Sep 12, 2008 and since then this brand received 447 reviews. It is 305 reviews more than Legalzoom received since Oct 13, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Legalzoom customer support team than with Lexington Law customer service.

Lexington Law and Legalzoom Consumer Ratings

Rank
85 out of 1325 in Lawyers and Legal Services category
122 out of 1325 in Lawyers and Legal Services category
Website
69 in category
93 in category
Product or Service Quality
82 in category
99 in category
Staff
84 in category
100 in category

According to consumer ratings and reviews, Lexington Law ranks 37 points higher in the Lawyers and Legal Services category than Legalzoom. People gave Lexington Law 2.4 stars for Website criterion in Lawyers and Legal Services category and it is 261 points higher than the worst rated brand in this category. At the same time, Legalzoom was rated 1.9 stars for Website criterion in this category and it is 237 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Lexington Law has a higher rating than Legalzoom. Regarding Staff criterion, consumers gave Lexington Law 1.8 stars and it is 75% greater than other in category. Legalzoom however was rated 1.4 stars and it is 70% greater than other in category.

Lexington Law and Legalzoom Rating Details

Website
2.4 (167 reviews)
1.9 (67 reviews)
Reviewer's quote

...Spoke to Joseph, who told me there is a $112 cancellation fee, for work they'd done and for me to be set up on their website that I couldn't even get registered online to use. I requested a password reset three different times. They didn't respond...

PissedConsumer1106693

...2000 We had questions regarding this issue and called customer care department and they guided us what to put in Will and Testament while we were on their website filling it. Needless to say it was drafted so wrong that I am facing inheritance tax for their mistakes. Stay away from this Conns...

Jaime R
Product or Service Quality
1.7 (162 reviews)
1.2 (62 reviews)
Reviewer's quote

Good Afternoon , I no longer want to deal with Lexington Law. They rude customer and l made several compliants that seem to go unaddressed. l no longer want to do business with them.

PissedConsumer1680898

They took a renewal fee out before i ever got my llc. I have canceled the llc and yet still stealing money from my account. I dont want nothing to do with legalzoom its just a rip off. Been asking for a full refund and only gave part of it back it cost me over $1300 for a llc i have documents from...

Joseph H
Staff
1.8 (161 reviews)
1.4 (73 reviews)
Reviewer's quote

...extra money I now owed for them doing NOTHING and did not have the recording of the initial rep to go back to! Would not waive this even though it was their staff that explained it wrong and the 1st rep even told me if I cancelled by a certain date I would not be charged anything! Keep your money NOT WORTH...

PissedConsumer766885

There staff in Texas is lost! They change wording on documents to then change them back to the way they were!!! Never get a live person and always have to have them call back!!! Too big for thier own good!!!!..

PissedConsumer743915

Lexington Law and Legalzoom Pros and Cons

Pros
  • User friendly website
  • Did a great job for me
  • Professional mannerisms
  • Initial setup of business
  • Convenience
  • Seeming ease
Cons
  • Poor customer service
  • Not up front about charges
  • Did not do what was promised
  • Very poor customer service
  • Shady dealings
  • Customer service

Lexington Law and Legalzoom Most Positive Reviews

Top rated reviews
5

Some of these reviews are absolutely outrageous. I've been a client with Lexington Law firm for about a year and they...

5

They are prompt and answer questions. It is an excellent service

Lexington Law and Legalzoom Most Critical Reviews

Lowest rated reviews
1

i called Lexington Law because I saw their name in a list of top credit repair agencies. They may be big but they are on...

1

LegalZoom makes it so that consumers are completely unable to cancel subscriptions and orders via the web. When you...

Lexington Law and Legalzoom Latest Reviews

Recent published reviews
1

They took my money and did absolutely nothing! When I called to get my money back they left me on hold for 2 hours!!...

Read all 447 reviews
1

My wife used LegalZoom services for her last will and testament back on 2012. Unfortunately she passed away on March of...

Read all 142 reviews

Lexington Law and Legalzoom Products and Services

Most reviewed product and services
  • Lexington Law Credit Repair (173 reviews)
  • Lexington Law Customer Care (35 reviews)
  • Lexington Law Account (8 reviews)
  • Legalzoom Legal Service (24 reviews)
  • Legalzoom Business Formation Legal Service (19 reviews)
  • Legalzoom Customer Care (16 reviews)