PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lexington Law and Legalshield as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lexington Law
Legalshield

Lexington Law and Legalshield Overview

Total reviews
448
133
Company responses
0
0
Issues resolved
1
1

Lexington Law was first mentioned on PissedConsumer on Sep 12, 2008 and since then this brand received 448 reviews. It is 315 reviews more than Legalshield received since Jun 16, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Legalshield customer support team than with Lexington Law customer service.

Lexington Law and Legalshield Consumer Ratings

Rank
86 out of 1328 in Lawyers and Legal Services category
88 out of 1328 in Lawyers and Legal Services category
Website
70 in category
73 in category
Product or Service Quality
83 in category
79 in category
Staff
84 in category
80 in category

According to consumer ratings and reviews, Lexington Law ranks 2 points higher in the Lawyers and Legal Services category than Legalshield. People gave Lexington Law 2.4 stars for Website criterion in Lawyers and Legal Services category and it is 260 points higher than the worst rated brand in this category. At the same time, Legalshield was rated 2.2 stars for Website criterion in this category and it is 257 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Legalshield has a higher rating than Lexington Law. Regarding Staff criterion, consumers gave Lexington Law 1.8 stars and it is 75% greater than other in category. Legalshield however was rated 1.9 stars and it is 76% greater than other in category.

Lexington Law and Legalshield Rating Details

Website
2.4 (167 reviews)
2.2 (75 reviews)
Reviewer's quote

...Spoke to Joseph, who told me there is a $112 cancellation fee, for work they'd done and for me to be set up on their website that I couldn't even get registered online to use. I requested a password reset three different times. They didn't respond...

PissedConsumer1106693

Legalshield en Espanol is a great service. Attorneys and staff speak Spanish.

Richard E
Product or Service Quality
1.7 (162 reviews)
1.8 (79 reviews)
Reviewer's quote

Good Afternoon , I no longer want to deal with Lexington Law. They rude customer and l made several compliants that seem to go unaddressed. l no longer want to do business with them.

PissedConsumer1680898

They wont help with a misdemeanour and it looks like many people have had a similar experience

PissedConsumer1361330
Staff
1.8 (161 reviews)
1.9 (74 reviews)
Reviewer's quote

...extra money I now owed for them doing NOTHING and did not have the recording of the initial rep to go back to! Would not waive this even though it was their staff that explained it wrong and the 1st rep even told me if I cancelled by a certain date I would not be charged anything! Keep your money NOT WORTH...

PissedConsumer766885

The left hand doesn't know what the right hand is doing! Their office staff is horrible, when you need assistance with an issue they'll refer you to the wrong type of firm again and again costing precious time. Reaching out to corporate to place a complaint is an absolute JOKE! Find a REAL law firm...

PissedConsumer1423204

Lexington Law and Legalshield Pros and Cons

Pros
  • User friendly website
  • Did a great job for me
  • Professional mannerisms
  • Prospect of getting help
  • Expertise
  • Value
Cons
  • Poor customer service
  • Not up front about charges
  • Did not do what was promised
  • Takes advantage of people
  • Poor customer service when there was a problem they created
  • Are a scam

Lexington Law and Legalshield Most Positive Reviews

Top rated reviews
5

Some of these reviews are absolutely outrageous. I've been a client with Lexington Law firm for about a year and they...

5

I used their services to resolve an issue with my credit. I paid $17 a month, they wrote a free letter to my credit...

Lexington Law and Legalshield Most Critical Reviews

Lowest rated reviews
1

i called Lexington Law because I saw their name in a list of top credit repair agencies. They may be big but they are on...

1

I spent a lot of time talking to the guy who signed me up about the lack of assistance and the lack of caring at the...

Lexington Law and Legalshield Latest Reviews

Recent published reviews

There was no answer once again and i can't long in either just want to cancel my account that's all i want to do

Read all 448 reviews
5

Legalshield en Espanol is a great service. Attorneys and staff speak Spanish.

Read all 133 reviews

Lexington Law and Legalshield Products and Services

Most reviewed product and services
  • Lexington Law Credit Repair (174 reviews)
  • Lexington Law Customer Care (35 reviews)
  • Lexington Law Account (8 reviews)
  • Legalshield Legal Service (49 reviews)
  • Legalshield Membership (21 reviews)
  • Legalshield Customer Care (7 reviews)