PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Legalshield and Lexington Law as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Legalshield
Lexington Law

Legalshield and Lexington Law Overview

Total reviews
149
485
Company responses
0
0
Issues resolved
1
1

Legalshield and Lexington Law Consumer Ratings

Rank
94 out of 3323 in Lawyers and Legal Services category
93 out of 3323 in Lawyers and Legal Services category
Product or Service Quality
82 in category
86 in category
Diversity of Products or Services
91 in category
95 in category
Price Affordability
63 in category
85 in category
Customer service
68 in category
76 in category

Legalshield and Lexington Law Rating Details

Product or Service Quality
1.8 (89 reviews)
1.7 (180 reviews)
Reviewer's quote

The service is a joke. They are more than happy to take your money every month but when it comes to servicing their customers they make it very clear to that theyll do as little as possible and will charge more money. In fact the attorney was adamant about it so adamant about it he couldnt be...

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They do not open on weekends, they have taken 200 dollars off my credit card through a pandemic when I have no other income after canceling service a month ago, I will never use them again when I get them on the phone, on top of not making any real progress..

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Diversity of Products or Services
2 (85 reviews)
1.8 (167 reviews)
Reviewer's quote

..." Whenever I finally gave up and called corporate for 'a refund for services unrendered', and exclaimed that couldn't believe they didn't have any class action lawsuits against them...

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I have retained a Free Lawyer through my local Senior Services Program and want to cancel my contract with John C. Heath, Attorney at Law PLLC d/b/a Lexington Law Firm at 360 Cutler Drive, Salt Lake City, Utah 84151 effective IMMEDIATELY on 07/13/2019 @ 08:39 AM (CDT)..

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Price Affordability
2.4 (83 reviews)
1.9 (160 reviews)
Reviewer's quote

...Then when I go to cancel they just prompt me to oh a lower price. I’m having to go through my bank just to cancel them..

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I hired them two days ago and the price was $64 the same day I called back and got a different plan for $50 and they took the 50$ out then the next day they took out the 64 dollars then I could not get them on the phone..

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Customer service
1.9 (83 reviews)
1.7 (146 reviews)
Reviewer's quote

After months of conflict resolution, arguing, poor customer service, and rude representatives. Especially ill-mannered and rude head of the department at Ross and Matthews - Jeff Mix. It was made clear that company are not interested in defending their customers but instead interested in putting as...

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...Tyshondra Barnes l signed up lexington law about a year ago and being dealing with nothing but bad customer service. The service l had being has being horrible and no one addressed tne matter. l no longer do not want to work this company..

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Legalshield and Lexington Law Pros and Cons

Pros
  • Prospect of getting help
  • Expertise
  • Value
  • User friendly website
  • Did a great job for me
  • Professional mannerisms
Cons
  • Takes advantage of people
  • And i will never recommended
  • Sevice and coverage
  • Poor customer service
  • Not up front about charges
  • Given the run around multiple times

Legalshield and Lexington Law Most Positive Reviews

Top rated reviews
5

I used their services to resolve an issue with my credit. I paid $17 a month, they wrote a free letter to my credit...

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5

Some of these reviews are absolutely outrageous. I've been a client with Lexington Law firm for about a year and they...

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5

I've had a plan for 7 years and love it. Calls are always answered promptly and the attourneys always calls me back in...

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5

I had them for 4 months and im very happy with them they exceeded my expectations and still working hard on my case had...

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Legalshield and Lexington Law Most Critical Reviews

Lowest rated reviews
1

I spent a lot of time talking to the guy who signed me up about the lack of assistance and the lack of caring at the...

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1

i called Lexington Law because I saw their name in a list of top credit repair agencies. They may be big but they are on...

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1

Just college them at :1 855-330-7964. A person, even didn't finish to listen, explained that its not a legal issue. I...

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1

I am in shock they withdrew 49.95 without any authorization or signed documents. I called for refund and they hang up....

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Legalshield and Lexington Law Latest Reviews

Recent published reviews
5

I rented a home on VRBO. After paying in full, the landlord "demanded" that I sign another agreement basically making...

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1

They do not open on weekends, they have taken 200 dollars off my credit card through a pandemic when I have no other...

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1.2

The service is a joke. They are more than happy to take your money every month but when it comes to servicing their...

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1

I received a call I asked about the service. I was told they would check it out, cost would be $129.98 to do this. It wa...

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Legalshield and Lexington Law Products and Services

Most reviewed product and services
  • Legalshield Legal Service (54 reviews)
  • Legalshield Membership (23 reviews)
  • Legalshield Customer Care (10 reviews)
  • Lexington Law Credit Repair (182 reviews)
  • Lexington Law Customer Care (35 reviews)
  • Lexington Law Account (12 reviews)