PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Legalzoom and Legalshield as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Legalzoom
Legalshield

Legalzoom and Legalshield Overview

Total reviews
143
134
Company responses
0
0
Issues resolved
1
1

Legalzoom was first mentioned on PissedConsumer on Oct 13, 2010 and since then this brand received 143 reviews. It is 9 reviews more than Legalshield received since Jun 16, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Legalzoom customer support team and Legalshield customer service.

Legalzoom and Legalshield Consumer Ratings

Rank
125 out of 1210 in Lawyers and Legal Services category
90 out of 1210 in Lawyers and Legal Services category
Staff
102 in category
82 in category
Website
94 in category
74 in category
Customer service
92 in category
67 in category

According to consumer ratings and reviews, Legalshield ranks 35 points higher in the Lawyers and Legal Services category than Legalzoom. People gave Legalzoom 1.4 stars for Staff criterion in Lawyers and Legal Services category and it is 274 points higher than the worst rated brand in this category. At the same time, Legalshield was rated 1.8 stars for Staff criterion in this category and it is 294 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Legalshield has a higher rating than Legalzoom. Regarding Customer service criterion, consumers gave Legalzoom 1.3 stars and it is 76% greater than other in category. Legalshield however was rated 1.9 stars and it is 82% greater than other in category.

Legalzoom and Legalshield Rating Details

Staff
1.4 (73 reviews)
1.8 (75 reviews)
Reviewer's quote

There staff in Texas is lost! They change wording on documents to then change them back to the way they were!!! Never get a live person and always have to have them call back!!! Too big for thier own good!!!!..

PissedConsumer743915

...Attorneys and staff speak Spanish..

Richard E
Website
1.9 (67 reviews)
2.2 (75 reviews)
Reviewer's quote

...2000 We had questions regarding this issue and called customer care department and they guided us what to put in Will and Testament while we were on their website filling it. Needless to say it was drafted so wrong that I am facing inheritance tax for their mistakes. Stay away from this Conns...

Jaime R

I have used LegalShield for about 20 years and have never had an issue! Anything I needed (all above board) was taken care of in a timely fashion!

Sabian
Customer service
1.3 (67 reviews)
1.9 (75 reviews)
Reviewer's quote

...I can attest that I have had numerous conversations with Legal Zoom Customer Service to make payments and keep my account current, which was reflected in my annual service and never showed up on my online account. Unbelievable. I canceled all my accounts today..

Zafar A

After months of conflict resolution, arguing, poor customer service, and rude representatives. Especially ill-mannered and rude head of the department at Ross and Matthews - Jeff Mix. It was made clear that company are not interested in defending their customers but instead interested in putting as...

Andrew G

Legalzoom and Legalshield Pros and Cons

Pros
  • Initial setup of business
  • Convenience
  • Seeming ease
  • Prospect of getting help
  • Expertise
  • Value
Cons
  • Very poor customer service
  • Shady dealings
  • Customer service
  • Takes advantage of people
  • Sevice and coverage
  • Poor customer service when there was a problem they created

Legalzoom and Legalshield Most Positive Reviews

Top rated reviews
5

They are prompt and answer questions. It is an excellent service

5

I used their services to resolve an issue with my credit. I paid $17 a month, they wrote a free letter to my credit...

Legalzoom and Legalshield Most Critical Reviews

Lowest rated reviews
1

LegalZoom makes it so that consumers are completely unable to cancel subscriptions and orders via the web. When you...

1

I spent a lot of time talking to the guy who signed me up about the lack of assistance and the lack of caring at the...

Legalzoom and Legalshield Latest Reviews

Recent published reviews
1

I was not aware that my initial charge on my credit card was set up a for automatic renewal. My credit card expired and...

Read all 143 reviews
1

Have been a member with them for almost 20 years and never had to use their benefits.One of their 'benefits' is...

Read all 134 reviews

Legalzoom and Legalshield Products and Services

Most reviewed product and services
  • Legalzoom Legal Service (25 reviews)
  • Legalzoom Business Formation Legal Service (19 reviews)
  • Legalzoom Customer Care (16 reviews)
  • Legalshield Legal Service (50 reviews)
  • Legalshield Membership (21 reviews)
  • Legalshield Customer Care (7 reviews)