PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Legalzoom and Legalshield as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Legalzoom
Has Verified Representatives
2.7
Legalzoom
Legalshield

Legalzoom and Legalshield Overview

Total reviews 157 154
Company responses 160 0
Issues resolved 1 1

Legalzoom and Legalshield Consumer Ratings

Rank
60 out of 3323 in Lawyers and Legal Services category
96 out of 3323 in Lawyers and Legal Services category
Website
103 in category
80 in category
Diversity of Products or Services
72 in category
95 in category
Customer service
87 in category
71 in category
Product or Service Quality
106 in category
83 in category

Legalzoom and Legalshield Rating Details

Website
1.8 (73 reviews)
2.2 (84 reviews)
Reviewer's quote

...2000 We had questions regarding this issue and called customer care department and they guided us what to put in Will and Testament while we were on their website filling it. Needless to say it was drafted so wrong that I am facing inheritance tax for their mistakes. Stay away from this Conns...

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I signed up for service and never heard from them. I called them once and they said "there's been a complication and we need more time to process your application". Then I still did not hear from them and called again and they said "your application was denied and unfortunately we will not be...

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Diversity of Products or Services
2.2 (72 reviews)
1.9 (88 reviews)
Reviewer's quote

For TWO YEARS legalzoom has attempted to charge for services they never performed, were never authorized and did not even provided an invoice or receipt. Furthermore, during the COV19 pandemic, they somehow charged my wife $400 for a filing for MY company which is no longer in existence. Per usual,...

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...This was a complete waste of time and money, money spent that I never received rendered services for. It wasnt about my issue it was about UPSELL and getting more money. Legal upsell should be the name of this company not Shield..

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Customer service
1.4 (72 reviews)
1.9 (87 reviews)
Reviewer's quote

...I can attest that I have had numerous conversations with Legal Zoom Customer Service to make payments and keep my account current, which was reflected in my annual service and never showed up on my online account. Unbelievable. I canceled all my accounts today..

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After months of conflict resolution, arguing, poor customer service, and rude representatives. Especially ill-mannered and rude head of the department at Ross and Matthews - Jeff Mix. It was made clear that company are not interested in defending their customers but instead interested in putting as...

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Product or Service Quality
1.3 (71 reviews)
1.8 (93 reviews)
Reviewer's quote

I signed up for the express gold package and paid extra money for this service. That 7-10 days has passed almost twice over and I still have yet to receive my paperwork. Ive called numerous times to at least get a reduced rate since the service in which was supposed to be provided hasnt been...

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...On the few occasions when we needed to use service, it was if we were dealing with a law student, rather than an experienced lawyer. Those occasions brought us no useful information. Just wasted calls after paying for years for what we thought may have had some benefit...

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Legalzoom and Legalshield Pros and Cons

Pros
  • Initial setup of business
  • Convenience
  • Seeming ease
  • Prospect of getting help
  • Expertise
  • Value
Cons
  • Very poor customer service
  • Shady dealings
  • Customer service
  • Takes advantage of people
  • Poor customer service when there was a problem they created
  • Are a scam

Legalzoom and Legalshield Most Positive Reviews

Top rated reviews
5

They are prompt and answer questions. It is an excellent service

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5

I used their services to resolve an issue with my credit. I paid $17 a month, they wrote a free letter to my credit...

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4

follow up great one good

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5

I've had a plan for 7 years and love it. Calls are always answered promptly and the attourneys always calls me back in...

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Legalzoom and Legalshield Most Critical Reviews

Lowest rated reviews
1

LegalZoom makes it so that consumers are completely unable to cancel subscriptions and orders via the web. When you...

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1

I spent a lot of time talking to the guy who signed me up about the lack of assistance and the lack of caring at the...

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1

Of course, like so many others, I was unpleasantly surprised to find I was being charged every month on my credit card f...

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1

Just college them at :1 85*-330-****. A person, even didn't finish to listen, explained that its not a legal issue. I...

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Legalzoom and Legalshield Latest Reviews

Recent published reviews
1

I am having the same issue! Registered agent year $249! I've called and emailed and nothing! I get at least one message...

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1

I signed up for service and never heard from them. I called them once and they said "there's been a complication and we...

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No votes

Was supposed to get a call a day before 10 day free trail ends

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1.4

Joined Legal Shield several years ago when trusted friend highly recommended Legal Shield. On the few occasions when we...

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Legalzoom and Legalshield Products and Services

Most reviewed product and services
  • Legalzoom Legal Service (26 reviews)
  • Legalzoom Business Formation Legal Service (19 reviews)
  • Legalzoom Legal Document Assistance (12 reviews)
  • Legalshield Legal Service (54 reviews)
  • Legalshield Membership (24 reviews)
  • Legalshield Attorney (7 reviews)