PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about LegalShield and LegalZoom as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

LegalShield
LegalZoom

LegalShield and LegalZoom Overview

Total reviews 212 242
Company responses 0 169
Issues resolved 2 5

LegalShield and LegalZoom Consumer Ratings

Rank
116 out of 2718 in Lawyers and Legal Services category
88 out of 2718 in Lawyers and Legal Services category
Product or Service Quality
114 in category
90 in category
Customer service
109 in category
81 in category
Price Affordability
79 in category
77 in category
Diversity of Products or Services
129 in category
79 in category

LegalShield and LegalZoom Rating Details

Product or Service Quality
1.7
(129 reviews)
2.2
(126 reviews)
Reviewer's quote

...I have paid for this service over 3 years now and feel terrible about the way assistance I have received. I have request to cancel the service. Marrit and Webb is not a good fit for me..

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...Terrible customer service, and the process takes very long. Wish I had just hired a lawyer. I had one small change to make in my final application and it took over a month!..

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Customer service
1.8
(124 reviews)
2.3
(132 reviews)
Reviewer's quote

...The customer service is not good on a consistent basis. Most of the time there are many errors. I think it is worth it to look at other competitors, such as Legal Ease...

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As I was wrapping up my purchase, I received a phone call from a LegalZoom customer service rep who explained that he would be reviewing my purchase with me make sure I had what I needed. He explained each item, what it did or did not cover as well as possible benefits. He took time to understand...

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Price Affordability
2.3
(123 reviews)
2.4
(123 reviews)
Reviewer's quote

...Then when I go to cancel they just prompt me to oh a lower price. Iโ€™m having to go through my bank just to cancel them..

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...I am still having them as my RA for this year, but will seriously think about that for the next year! The price is also too high, please do your research first!!!!..

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Diversity of Products or Services
1.9
(120 reviews)
2.7
(127 reviews)
Reviewer's quote

...I've tried to email legal shield services at memberservices@***. com. my email came back as failure to deliver...

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...She also didn't try to force any service or extra products on me..

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LegalShield and LegalZoom Pros and Cons

Pros
  • Sometimes helpful with legal issues
  • Prospect of getting help
  • Integrity
  • Initial setup of business
  • Convenience
  • Seeming ease
Cons
  • Takes advantage of people
  • And i will never recommended
  • Poor customer service when there was a problem they created
  • Very poor customer service
  • Shady dealings
  • Customer service

LegalShield and LegalZoom Most Positive Reviews

Top rated reviews
5

I've owned memberships for both LegalShield and IDShield for years. Although, I don't always receive the answer I want...

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5

Marco was real polite and knowledgeable about my situation. he helped me find the information I needed for additional...

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5

My Facebook account has been disabled after 180 day suspension in which that I submitted a disagreement by email...

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5

I had mistakenly answered a question wrong, and Jeremy walked me through the whole app process! He was so patient and...

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LegalShield and LegalZoom Most Critical Reviews

Lowest rated reviews
1

I canceled my order and asked for refund for over 2 mths cause they were not taking money out like they were suppose to...

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1

This i already paid for services i know it was fpr july but dont have to pay 2 payments u already reembirst me once...

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1

Don't give legal rip off your credit card. After you dismiss them in writing. They will continue to you your card. In...

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1

Yall take money from my account without authorization poor company I always get the answers machine an didnt give...

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LegalShield and LegalZoom Latest Reviews

Recent published reviews
No votes

100% ripoff! After paying my dues for 5 years they couldnt even get back to me when to clarify if they could help. Of...

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No votes

Charge for a LLC when I needed a PLLC even after I told them I needed a PLLC I was told it would be fixed in a day or...

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No votes

On July 112023, I stopped their services. They emailed,abou the reason.problem July I wrote in.
I quit their service. The...

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No votes

Just wondering why you just keep taking money out of my account you need to give a better explanation of what it is not...

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