PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Legalshield and Legalzoom as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Legalshield
Legalzoom

Legalshield and Legalzoom Overview

Total reviews 153 151
Company responses 0 0
Issues resolved 1 1

Legalshield and Legalzoom Consumer Ratings

Rank
94 out of 3326 in Lawyers and Legal Services category
129 out of 3326 in Lawyers and Legal Services category
Product or Service Quality
81 in category
107 in category
Diversity of Products or Services
91 in category
70 in category
Customer service
67 in category
87 in category
Price Affordability
61 in category
93 in category

Legalshield and Legalzoom Rating Details

Product or Service Quality
1.8 (90 reviews)
1.2 (66 reviews)
Reviewer's quote

The service is a joke. They are more than happy to take your money every month but when it comes to servicing their customers they make it very clear to that theyll do as little as possible and will charge more money. In fact the attorney was adamant about it so adamant about it he couldnt be...

Read full review

I signed up for the express gold package and paid extra money for this service. That 7-10 days has passed almost twice over and I still have yet to receive my paperwork. Ive called numerous times to at least get a reduced rate since the service in which was supposed to be provided hasnt been...

Read full review
Diversity of Products or Services
2 (86 reviews)
2.2 (70 reviews)
Reviewer's quote

..." Whenever I finally gave up and called corporate for 'a refund for services unrendered', and exclaimed that couldn't believe they didn't have any class action lawsuits against them...

Read full review

For TWO YEARS legalzoom has attempted to charge for services they never performed, were never authorized and did not even provided an invoice or receipt. Furthermore, during the COV19 pandemic, they somehow charged my wife $400 for a filing for MY company which is no longer in existence. Per usual,...

Read full review
Customer service
1.9 (84 reviews)
1.3 (70 reviews)
Reviewer's quote

After months of conflict resolution, arguing, poor customer service, and rude representatives. Especially ill-mannered and rude head of the department at Ross and Matthews - Jeff Mix. It was made clear that company are not interested in defending their customers but instead interested in putting as...

Read full review

...I can attest that I have had numerous conversations with Legal Zoom Customer Service to make payments and keep my account current, which was reflected in my annual service and never showed up on my online account. Unbelievable. I canceled all my accounts today..

Read full review
Price Affordability
2.4 (84 reviews)
1.7 (66 reviews)
Reviewer's quote

...Then when I go to cancel they just prompt me to oh a lower price. I’m having to go through my bank just to cancel them..

Read full review

...I am still having them as my RA for this year, but will seriously think about that for the next year! The price is also too high, please do your research first!!!!..

Read full review

Legalshield and Legalzoom Pros and Cons

Pros
  • Prospect of getting help
  • Expertise
  • Value
  • Initial setup of business
  • Convenience
  • Seeming ease
Cons
  • Takes advantage of people
  • Poor customer service when there was a problem they created
  • Are a scam
  • Very poor customer service
  • Shady dealings
  • Customer service

Legalshield and Legalzoom Most Positive Reviews

Top rated reviews
5

I used their services to resolve an issue with my credit. I paid $17 a month, they wrote a free letter to my credit...

Read full review
5

They are prompt and answer questions. It is an excellent service

Read full review
5

I've had a plan for 7 years and love it. Calls are always answered promptly and the attourneys always calls me back in...

Read full review
3.5

There staff in Texas is lost! They change wording on documents to then change them back to the way they were!!! Never...

Read full review

Legalshield and Legalzoom Most Critical Reviews

Lowest rated reviews
1

I spent a lot of time talking to the guy who signed me up about the lack of assistance and the lack of caring at the...

Read full review
1

LegalZoom makes it so that consumers are completely unable to cancel subscriptions and orders via the web. When you...

Read full review
1

Just college them at :1 855-330-7964. A person, even didn't finish to listen, explained that its not a legal issue. I...

Read full review
1

Of course, like so many others, I was unpleasantly surprised to find I was being charged every month on my credit card f...

Read full review

Legalshield and Legalzoom Latest Reviews

Recent published reviews
5

I am canceling my membership as of 9/22/2020. Account number is 10149299389.

Read full review
No votes

Charged for Trademarking which was not reregistered by registering agents last time

Read full review
No votes

This review is a update I am the pissed consumer and victim of the Legal Shield scam written last month August 2020. In...

Read full review
1.7

I was waiting for the lawyer to call me twice and both times they said customer did not pick up. They are absolutely...

Read full review

Legalshield and Legalzoom Products and Services

Most reviewed product and services
  • Legalshield Legal Service (54 reviews)
  • Legalshield Membership (23 reviews)
  • Legalshield Customer Care (10 reviews)
  • Legalzoom Legal Service (26 reviews)
  • Legalzoom Business Formation Legal Service (19 reviews)
  • Legalzoom Customer Care (16 reviews)