PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about LCL Beauty and Sally Beauty Supply as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

LCL Beauty
Sally Beauty Supply

LCL Beauty and Sally Beauty Supply Overview

Total reviews
32
245
Company responses
0
0
Issues resolved
0
0

LCL Beauty and Sally Beauty Supply Consumer Ratings

Rank
37 out of 299 in Beauty Supplies and Equipment category
125 out of 895 in Cosmetics and Personal Care category
Customer service
22 in category
132 in category
Product or Service Quality
45 in category
115 in category
Website
51 in category
126 in category
Diversity of Products or Services
46 in category
90 in category

LCL Beauty and Sally Beauty Supply Rating Details

Customer service
1.8 (18 reviews)
1.5 (103 reviews)
Reviewer's quote

I have had nothing but wonderful customer service with this company. Everyone is extremely helpful, machine is in perfect working order. I definitely recommend ordering from them..

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...I have sent 3 emails to customer service, and waited on hold for more than an hour 3 times. In short, they do not respond to inquiries and they don't answer the phone. Ever...

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Product or Service Quality
1.7 (17 reviews)
2 (91 reviews)
Reviewer's quote

When the shipment had arrived it seemed that the product had been damaged during shipping and so I contacted customer service to have it replaced. The company was gracious enough to send me a brand new one but in no way at all were proactive about their method of shipping. It was still in a paper...

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...I have sent numerous emails stating that a product is missing Ive called a bunch of times and it would just hang up over and over again . I finally talk to a women who was very rude and told me my product would be there soon that was the first week of June...

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Website
2.1 (17 reviews)
2.1 (92 reviews)
Reviewer's quote

They wouldn't let me return the product, even though their website states on the return policy page that some items (& specifically lists microdermabrasion tips) are subject to a restocking fee if returned. Which I am more than happy to pay, but they weren't even empathetic. Instead they were very...

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Ordered items a month ago, and received only a few of them within that 10 day window they talk about on their website. I've filled out the online forms, I've called (only to be dropped in the queue), and still no response. How do you run a business when the phones don't work? How can you call it...

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Diversity of Products or Services
2.1 (16 reviews)
2.8 (76 reviews)
Reviewer's quote

...I am very pleased, high quality products, great customer service with reasonable prices. I will continue to order this product as I teach my classes with it. Yes I have seen other products out there, but for value, quality and service I cannot think of going anywhere else...

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00 for nail products online (took almost 2 weeks) and one of 3 bottles of polish broke in shipment and there are tiny pcs of glass dried into that polish on everything else in the box, so all unusable. (NO padding of any kind for those glass bottles) Their customer service phone number is not...

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LCL Beauty and Sally Beauty Supply Pros and Cons

Pros
  • Speed of receiving product
  • Great product
  • Products
  • Variety in products
  • Great products
Cons
  • Poor quality
  • Deception
  • Unprofessional
  • Customer service
  • Poor customer service
  • Unreachable by phone

LCL Beauty and Sally Beauty Supply Most Positive Reviews

Top rated reviews
5

I have had their product, an rf for over 5 years. Never had a problem with it, infact it is so nice, I have ordered 5...

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5

Wow creo que los customer no saben lo que dicen no se porque dices que las personas de sally son rudas y de mal...

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5

I have had nothing but wonderful customer service with this company. Everyone is extremely helpful, machine is in...

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5

I don't know why I'm seeing all of these horrible reviews on Sally beauty supply. I've never had an issue with the...

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LCL Beauty and Sally Beauty Supply Most Critical Reviews

Lowest rated reviews
1

WORST CHAIRS ever bought.6 chairs with in 1st week pumps make popping noice.called had new ones sent same thing happens...

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1

Pricing was missing and there was a label for half of what I paid for I bought two. Talked to manager and she was very...

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1

I ordered 8 hydralic styling chairs less than 7 months ago. The arms have been replaced on 3 of the chairs within less...

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1

Went to kettering store yesterday to exchange hair trimmers that I just bought in February2015 but they would not do...

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LCL Beauty and Sally Beauty Supply Latest Reviews

Recent published reviews
No votes

I purchased a shampoo bowl from you guys and received it when putting it together all the parts wasnt there and...

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No votes

I ordered 14 items and only got 6 of it. I have emailed and called. No one ever answers and I get the same email ever...

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No votes

Have no manual, went on the site bus slip that came with machine and it is prompting for me to pay via credit card? I...

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1

I've emailed numerous times regarding missing items from my last order. No response. And just now, I noticed that one...

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LCL Beauty and Sally Beauty Supply Products and Services

Most reviewed product and services
  • Lcl Beauty Facial Machine (3 reviews)
  • Lcl Beauty Pro-2288 Facial Machine (2 reviews)
  • Lcl Beauty Recliner (2 reviews)
  • Sally Beauty Supply Customer Care (49 reviews)
  • Sally Beauty Supply Manager (25 reviews)
  • Sally Beauty Supply Shipping Service (9 reviews)