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Lbf Travel

Travel Agencies
  • 0 ISSUES RESOLVED
  • 117 TOTAL REVIEWS
  • $63.9K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
1.1
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
Discounts and Special Offers
  • Intial converastion 1
  • Very irritating and impossible to deal with 1

Customers don't like

  • No communication about flight time change3
  • Cancelled tickets with no previous contact2
  • Customer service2
  • Difficulty contacting customer service1
  • No actual service received from customer service1
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Travelocity

Travel Agencies
  • 0 ISSUES RESOLVED
  • 581 TOTAL REVIEWS
  • $220K CLAIMED LOSSES
  • $835 AVERAGE LOSS
1.4
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
Discounts and Special Offers
  • Will never use again 11
  • E-mail confirmation 3
  • Prices 3
  • Website 3
  • Nice customer service people 1

Customers don't like

  • Poor customer service10
  • Huge hassle5
  • Outright lies5
  • Long wait times on phone4
  • Practices2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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