PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about LBC Express and UPS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

LBC Express
UPS

LBC Express and UPS Overview

Total reviews
2215
5655
Company responses
0
0
Issues resolved
21
27

UPS was first mentioned on PissedConsumer on Apr 5, 2007 and since then this brand received 5655 reviews. It is 3440 reviews more than LBC Express received since Jun 8, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with LBC Express customer support team than with UPS customer service.

LBC Express and UPS Consumer Ratings

Rank
138 out of 1508 in Transportation and Logistics category
153 out of 1508 in Transportation and Logistics category
Customer service
111 in category
126 in category
Product or Service Quality
103 in category
109 in category
Website
129 in category
140 in category

According to consumer ratings and reviews, LBC Express ranks 15 points higher in the Transportation and Logistics category than UPS. People gave LBC Express 1.3 stars for Customer service criterion in Transportation and Logistics category and it is 276 points higher than the worst rated brand in this category. At the same time, UPS was rated 1.2 stars for Customer service criterion in this category and it is 261 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that LBC Express has a higher rating than UPS. Regarding Website criterion, consumers gave LBC Express 1.7 stars and it is 67% greater than other in category. UPS however was rated 1.6 stars and it is 64% greater than other in category.

LBC Express and UPS Rating Details

Customer service
1.3 (709 reviews)
1.2 (1476 reviews)
Reviewer's quote

Here's the tracking number 1732-4680-7840 Nka ilang twag n po aq s customer service hotline nyu at nag follow up about this matter and until now wla p rin pong action about s concern q. Bkit gnon po ung system nyu nilagay q nga po complete address ng pick up branch q tpos s iba nila pinadla....

Adabelle

... can the picture (which had sentimental value) and the book be ruined to the point of deciding to just through it away? I have spoken with the store, Canadian customer service and the American customer service with all telling me to contact each other. I accept that the package could have been packed better, though I cannot accept that the contents were simply discarded. I valued the contents at $200...

Shalanda
Product or Service Quality
1.4 (574 reviews)
1.3 (1138 reviews)
Reviewer's quote

Mariveles team said their system have received my product but there is no physical product actually received. Missing..

Lashaun

...FEDEX is awesome they accommodate &;;;;;;;;;;;;;;;;;;;;;;;; appreciate there customers!! DELIVERY SERVICE IS AWFUL!!..

PissedConsumer1773973
Website
1.7 (566 reviews)
1.6 (1105 reviews)
Reviewer's quote

...Our area is not on LBC's website list of undeliverable areas. Last time I ordered something from Lazada, LBC never contacted me but just shipped it back next day as out-of-service area. (Ninja Van delivers here from Puerto)...

Dana G

I placed an order on Amazon website on 01/15/2020. As a Prime member, my package was to be delivered within 2 days (Fri 01/17/2020). On the expected day, I got a delivery notification on my phone...

DEVAAN

LBC Express and UPS Pros and Cons

Pros
  • Very irritating
  • Outlets are everywere
  • Customer service
  • Tracking tool
  • Tracking our packages
  • Its just this order i am very upset with ups about
Cons
  • Delayed delivery
  • Poor service
  • Poor customer service
  • Poor customer service
  • Delivery
  • Customer service agent

LBC Express and UPS Most Positive Reviews

Top rated reviews
5

Shipments from LBC in the states to Philippines are being delayed for complete inspection in port of LA. Why? Someone...

5

The tracking number of my parcel was shown that the delivery date is yesterday, so I scheduled to work from home and sta...

LBC Express and UPS Most Critical Reviews

Lowest rated reviews
1

I was just calling to check the status of my box that was sent to me by my mother. I was assisted by several...

1

my pack was picked up from warehouse on 26th August from UPS and to date 1st Sept has not been delivered. I have paid...

LBC Express and UPS Latest Reviews

Recent published reviews

Nareceived na po ng customer ang items at nagbayad na siya noong January 21,2020 but until now hindi ko pa makuha ang...

Read all 2215 reviews
1

Ordered a package left Specific instructions, the Delivery driver for Schererville,IN. Local apartment complex did not...

Read all 5655 reviews

LBC Express and UPS Products and Services

Most reviewed product and services
  • Lbc Express Delivery Service (765 reviews)
  • Lbc Express Customer Care (168 reviews)
  • Lbc Express Door-to-door Delivery Service (105 reviews)
  • Ups Delivery Service (1863 reviews)
  • Ups Customer Care (264 reviews)
  • Ups Vehicle Driver (183 reviews)