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Lbc Express

Shipping
  • 15 ISSUES RESOLVED
  • 1250 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $9K AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Turnaround Time
Billing Practices
  • Very irritating 13
  • Outlets are everywere 9
  • Customer service 4
  • Online tracking 4
  • Still loyal to lbc 3

Customers don't like

  • Delayed delivery30
  • Poor service17
  • Lack of communication14
  • Delivery13
  • Very frustrating5
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Ontrac

Shipping
  • 0 ISSUES RESOLVED
  • 71 TOTAL REVIEWS
  • $4.9K CLAIMED LOSSES
  • $203 AVERAGE LOSS
1.2
Customer service
Website
Diversity of Products or Services
Turnaround Time
Billing Practices
  • Never on time - not once 4
  • Customer service rep 2
  • Totally exasparated 2
  • Alleged lower delivery prices 1
  • How customer service totally ignored me 1

Customers don't like

  • Inept3
  • Falsely marked delivered2
  • Not delivered2
  • One customer service agent working for entire company apparently2
  • Ontrac does not use gps to find address2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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