PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ninja Van and LBC Express as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ninja Van
LBC Express

Ninja Van and LBC Express Overview

Total reviews 532 3114
Company responses 0 0
Issues resolved 1 24

Ninja Van and LBC Express Consumer Ratings

Rank
198 out of 1022 in Transportation and Logistics category
162 out of 1022 in Transportation and Logistics category
Customer service
115 in category
130 in category
Product or Service Quality
138 in category
120 in category
Tracking Tool
104 in category
78 in category
Website
173 in category
150 in category

Ninja Van and LBC Express Rating Details

Customer service
1.4 (253 reviews)
1.3 (1001 reviews)
Reviewer's quote

...How am I going to answer a phantom call ? The customer service hotline is bad. The agents make calls. They put you on hold and the line disconnects if it exceeds a few minutes...

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This is 3rd week now Called already 2 times customer service since last week Emailed so many times since last week Visited 2 LBC branches for correction last december 23 Why so much delay for the feed back? Correction done already last december 23 from the two LBC branches below. Follow up please...

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Product or Service Quality
1.3 (238 reviews)
1.4 (820 reviews)
Reviewer's quote

...I was the loser and never trust Ninja delivery service and dont be a victim of online scam. When Ninja send you an item, and if you are suspicious that it could be a wrong item, then dont pay and accept the delivery. ..

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LBC is a good service but your employee in singapore especially in your deliver and pickup employee so stupid he wasting time and gasoline only but never pickup my box especiallythe indian man in pickup wake up lbc warehouse ur employee there bad and lazy man :lol:always complain..

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Tracking Tool
1.5 (209 reviews)
1.8 (770 reviews)
Reviewer's quote

...be overwork, but the next day the guy didn't deliver the parcel again, and this time he doesn't even bother to msg me to inform, and for both time in the tracking system, he said i didn't attempt his call for parcel collection, DAFUXX!!! I was waiting the whole day at home just to make sure i can collect my parcel. Then I call their customer service, to ask for self-collection, all i ask for is just do my own self-collection at the HUB, Then the customer service ask me to wait for the HUB call me...

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...Tracking tool does not tell you the exact time and location. Customer service is not good..

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Website
1.5 (207 reviews)
1.7 (782 reviews)
Reviewer's quote

... service will intercept at their level- to the extent of simply ignoring you! And my attempts to contact the senior management, (despite all the talk on their website about feedback) example CEO or COO (or even the company Facebook) fell on deaf ears!!! Email receipts showed they received, and read- yet not even a short note f...

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I called since LBC sent me a text message that my Item is ready to delivered but then it shows on your website that no one is in the house. However, I am not leaving my apartment all day. But the agent who handled me was so kind and patient..

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Ninja Van and LBC Express Pros and Cons

Pros
  • Im so confused as to why the courier would lie
  • I dont even what to like on your service
  • Parcel sometimes is arrogant
  • Very irritating
  • I need my parcel to be delivered now please
  • Hassle and unprofessional
Cons
  • Customer service
  • Suck service
  • Not serious in their business
  • Delayed delivery
  • Poor service
  • Poor customer service

Ninja Van and LBC Express Most Positive Reviews

Top rated reviews
5

Ang ganda naman po ng service nila eh lagi nga po naguupdate yung nagdedeliver sakin tatawag or magtetext siya kasi...

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5

Shipments from LBC in the states to Philippines are being delayed for complete inspection in port of LA. Why? Someone...

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5

I just want to tell that the delivery was awesome and wonderful! because the shipper is kind! I think the delay of the...

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5

May padala po sakin na isang cp I phone5 dto sa LBC pinabili q sa pamangkin ko,hinulog nuong Dec 12,2014,until now...

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Ninja Van and LBC Express Most Critical Reviews

Lowest rated reviews
1

I called NinjaVan operator and arrange a timing for delivery on 4/11/17 and the operator said delivery will deliver...

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1

I was just calling to check the status of my box that was sent to me by my mother. I was assisted by several...

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1

Ninjavan is such a disappointment! The worst ever!!! They are so incompetent and when I emailed them to ask about my...

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1

I'll tell you my experience with LBC soon but for now I'll just post the email of the Vice President – Europe. This said...

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Ninja Van and LBC Express Latest Reviews

Recent published reviews
1

I ordered online several items from different companies which chose ninjavan to deliver; each time -
1. ninjavan sent sms...

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No votes

What happen to our package why still in metro manila since january 2...we already contacted the lbc costumer service to...

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No votes

He mock me because i didn't answer his call.

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No votes

Good day LBC, i want want you to know that LBC MARAMAG BRANCH they're not doing there job well, they didnt deliver my...

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Ninja Van and LBC Express Products and Services

Most reviewed product and services
  • Ninja Van Delivery Service (357 reviews)
  • Ninja Van Vehicle Driver (76 reviews)
  • Ninja Van Courier Delivery Service (15 reviews)
  • Lbc Express Delivery Service (891 reviews)
  • Lbc Express Door-to-door Delivery Service (182 reviews)
  • Lbc Express Pick Up Service (82 reviews)