PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ninja Van and LBC Express as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ninja Van
LBC Express

Ninja Van and LBC Express Overview

Total reviews
484
2199
Company responses
0
0
Issues resolved
1
21

LBC Express was first mentioned on PissedConsumer on Jun 8, 2010 and since then this brand received 2199 reviews. It is 1715 reviews more than Ninja Van received since Jul 13, 2016. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with LBC Express customer support team than with Ninja Van customer service.

Ninja Van and LBC Express Consumer Ratings

Rank
170 out of 1508 in Transportation and Logistics category
138 out of 1508 in Transportation and Logistics category
Customer service
96 in category
109 in category
Product or Service Quality
115 in category
101 in category
Tracking Tool
88 in category
65 in category

According to consumer ratings and reviews, LBC Express ranks 32 points higher in the Transportation and Logistics category than Ninja Van. People gave Ninja Van 1.4 stars for Customer service criterion in Transportation and Logistics category and it is 288 points higher than the worst rated brand in this category. At the same time, LBC Express was rated 1.3 stars for Customer service criterion in this category and it is 275 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that LBC Express has a higher rating than Ninja Van. Regarding Tracking Tool criterion, consumers gave Ninja Van 1.5 stars and it is 77% greater than other in category. LBC Express however was rated 1.8 stars and it is 83% greater than other in category.

Ninja Van and LBC Express Rating Details

Customer service
1.4 (221 reviews)
1.3 (707 reviews)
Reviewer's quote

...Customer service tries to be helpful but I wonder if they can do much to expedite deliveries. I have contacted Amazon and they have promised to "deprioritise" Ninjavan as last mile carrier for my address. I wish it could be a complete ban..

PissedConsumer1729766

Here's the tracking number 1732-4680-7840 Nka ilang twag n po aq s customer service hotline nyu at nag follow up about this matter and until now wla p rin pong action about s concern q. Bkit gnon po ung system nyu nilagay q nga po complete address ng pick up branch q tpos s iba nila pinadla....

Adabelle
Product or Service Quality
1.3 (214 reviews)
1.4 (571 reviews)
Reviewer's quote

...What sort of service is this? When the customer is trying to make sure ur deliver is successful and ur system and commonsense fails terribly!Dont useStay..

PissedConsumer1763938

Mariveles team said their system have received my product but there is no physical product actually received. Missing..

Lashaun
Tracking Tool
1.5 (188 reviews)
1.8 (539 reviews)
Reviewer's quote

Tracking number: SHP19090821352QYHC The Driver who delivered the package was very rude. We end up not getting the package. The driver already completed the order without us paying him yet...

Jasn

...trace the address, so they return it back, I went to the branch where I sent the parcel to retrieve it, the lousy staff said they dont have it yet but the tracking says different. So I told them it is there already, and they are just lazy to look for it. In the end they found it and I am asking for...

PissedConsumer1762232

Ninja Van and LBC Express Pros and Cons

Pros
  • Im so confused as to why the courier would lie
  • I dont even what to like on your service
  • Parcel sometimes is arrogant
  • Very irritating
  • Outlets are everywere
  • Customer service
Cons
  • Not serious in their business
  • Suck service
  • Poor reliability
  • Delayed delivery
  • Poor service
  • Poor customer service

Ninja Van and LBC Express Most Positive Reviews

Top rated reviews
5

Ang ganda naman po ng service nila eh lagi nga po naguupdate yung nagdedeliver sakin tatawag or magtetext siya kasi...

5

Shipments from LBC in the states to Philippines are being delayed for complete inspection in port of LA. Why? Someone...

Ninja Van and LBC Express Most Critical Reviews

Lowest rated reviews
1

I called NinjaVan operator and arrange a timing for delivery on 4/11/17 and the operator said delivery will deliver...

1

I was just calling to check the status of my box that was sent to me by my mother. I was assisted by several...

Ninja Van and LBC Express Latest Reviews

Recent published reviews
1

Before delivery,
I emailed to make sure I am available for receiving and I was "tagged with technical issue" and delayed...

Read all 484 reviews

I need to contact customer care service because the package not yet arrive

Read all 2199 reviews

Ninja Van and LBC Express Products and Services

Most reviewed product and services
  • Ninja Van Delivery Service (338 reviews)
  • Ninja Van Vehicle Driver (74 reviews)
  • Ninja Van Pick Up Service (14 reviews)
  • Lbc Express Delivery Service (760 reviews)
  • Lbc Express Customer Care (166 reviews)
  • Lbc Express Door-to-door Delivery Service (104 reviews)