PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about LBC Express and Ninja Van as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

LBC Express
Ninja Van

LBC Express and Ninja Van Overview

Total reviews
2772
513
Company responses
0
0
Issues resolved
23
1

LBC Express and Ninja Van Consumer Ratings

Rank
155 out of 1048 in Transportation and Logistics category
187 out of 1048 in Transportation and Logistics category
Customer service
121 in category
111 in category
Product or Service Quality
118 in category
131 in category
Website
146 in category
161 in category
Tracking Tool
74 in category
101 in category

LBC Express and Ninja Van Rating Details

Customer service
1.3 (886 reviews)
1.4 (241 reviews)
Reviewer's quote

...Ana Puregold branch) once, and she said that someone from customer service will be coordinating with my brother in the Philippines but until now, none. We have informed them how important and critical the documents is, but they seem not to care at all..

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Very slow! Bad customer service! Poor package handling!..

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Product or Service Quality
1.4 (720 reviews)
1.3 (230 reviews)
Reviewer's quote

...i called their customer service hotline for my complaint. They said that they note my item for me to deliver it soon as possible, Until the next day. nothing's change...

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...Lazada probably signed up for cheapest service or your boss is doing special service with Lazada COO/PIC..

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Website
1.6 (689 reviews)
1.5 (198 reviews)
Reviewer's quote

As per the website, it stated "Shipment issues" I called the Manila hotline number and listened to the automated recording for an hour but to no avail. I sent a message thru the FB messenger and all i got was the BOT automated replies. I sent a message at the LBC Express FB Page, I was told to chek...

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... service will intercept at their level- to the extent of simply ignoring you! And my attempts to contact the senior management, (despite all the talk on their website about feedback) example CEO or COO (or even the company Facebook) fell on deaf ears!!! Email receipts showed they received, and read- yet not even a short note f...

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Tracking Tool
1.8 (676 reviews)
1.5 (203 reviews)
Reviewer's quote

For parcel tracking no. s 81130805705 81130805706 81130805708 81130805707 81130805709 81130805710 81130805712 81130805713 Ano ng balita sa mga yan ? Ang tagal na ng cop payment nyan ?! D paren nadedeposit ? Nakaraan nagfollow up ako sbe mghntay hanggang 48hours . jusko 5 araw nanaman lumipas wla...

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Of course, they failed to deliver but never update the tracking information. Until I called their customer service, they say they don't have my address and promise to deliver the next day. What happened the next day? Nothing updated on their tracking site and when I called, again, they say no...

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LBC Express and Ninja Van Pros and Cons

Pros
  • Very irritating
  • Customer service
  • Outlets are everywere
  • Im so confused as to why the courier would lie
  • I dont even what to like on your service
  • Parcel sometimes is arrogant
Cons
  • Delayed delivery
  • Poor customer service
  • Poor service
  • Customer service
  • Suck service
  • Not serious in their business

LBC Express and Ninja Van Most Positive Reviews

Top rated reviews
5

Shipments from LBC in the states to Philippines are being delayed for complete inspection in port of LA. Why? Someone...

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5

Ang ganda naman po ng service nila eh lagi nga po naguupdate yung nagdedeliver sakin tatawag or magtetext siya kasi...

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5

May padala po sakin na isang cp I phone5 dto sa LBC pinabili q sa pamangkin ko,hinulog nuong Dec 12,2014,until now...

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5

I just want to tell that the delivery was awesome and wonderful! because the shipper is kind! I think the delay of the...

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LBC Express and Ninja Van Most Critical Reviews

Lowest rated reviews
1

I was just calling to check the status of my box that was sent to me by my mother. I was assisted by several...

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1

I called NinjaVan operator and arrange a timing for delivery on 4/11/17 and the operator said delivery will deliver...

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1

I'll tell you my experience with LBC soon but for now I'll just post the email of the Vice President – Europe. This said...

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1

Ninjavan is such a disappointment! The worst ever!!! They are so incompetent and when I emailed them to ask about my...

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LBC Express and Ninja Van Latest Reviews

Recent published reviews
2

My brother sent a courier through LBC last July 20 by AIRCARGO. We paid around 2300 pesos cash. We were informed that...

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1

Ninja van is a big fraud!!!

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No votes

Hi. The LBC tracking map shows that my parcel is already in cebu delivery hub since Aug7 but it has still bot been deliv...

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1.2

Very slow!
Bad customer service!
Poor package handling!

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LBC Express and Ninja Van Products and Services

Most reviewed product and services
  • Lbc Express Delivery Service (843 reviews)
  • Lbc Express Customer Care (181 reviews)
  • Lbc Express Door-to-door Delivery Service (155 reviews)
  • Ninja Van Delivery Service (351 reviews)
  • Ninja Van Vehicle Driver (76 reviews)
  • Ninja Van Courier Delivery Service (15 reviews)