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LBC Express
Ninja Van

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

LBC Express

LBC Express

1.5
  • 20 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 2047 TOTAL REVIEWS
Rank
134 out of 1669
in Transportation and Logistics category
Rating Details
Customer service
Product or Service Quality
Website
Tracking Tool
Statistics of Customer Service Calls
  • TOTAL CALLS
    1574
  • SUCCESSFUL
    39%
  • AVG CALL DURATION
    04:00
  • ISSUES RESOLVED
    16%
Top Products and Services
1.6
742 reviews
1.8
154 reviews
Ninja Van

Ninja Van

1.5
  • 1 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 443 TOTAL REVIEWS
Rank
149 out of 1669
in Transportation and Logistics category
Rating Details
Customer service
Product or Service Quality
Website
Tracking Tool
Statistics of Customer Service Calls
  • TOTAL CALLS
    2
  • SUCCESSFUL
    0%
  • AVG CALL DURATION
    00:00
  • ISSUES RESOLVED
    0%
Top Products and Services
1.4
325 reviews
1.6
71 reviews
1.6
13 reviews

How would you compare LBC Express vs Ninja Van?

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BrainyDhole574
#1679238

I live on Boracay Island. Ninja Van does not have an office here.

LBC DOES. This makes a big difference because LBC will hold a parcel as long as 3 days if necessary, giving the customer the convenience and flexibility in getting the parcel. Ninja Van NEVER provides a delivery schedule in the preceding 48 hours prior to delivery, thereby keeping the customer in the dark, sitting and waiting to hear from the driver. Ninja Van tracking can be described as WORTHLESS!

All you get is; "DELIVERY PENDING", which can go on for a week without any useful update. From the Ninja tracking page online, there is no way to contact customer service. You must do a search to find an email or telephone number.

In my last order of 8 items, 3 got LOST!! This worse than UNACCEPTABLE!

Anonymous
#1480569

LBC is way better then Ninja van. They do not misroute parcels and they deliver these on the said date unlike ninja van that continues to infuriate its customers with poor quality of their service.

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