PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about LBC Express and Ninja Van as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

LBC Express
Ninja Van

LBC Express and Ninja Van Overview

Total reviews
2128
464
Company responses
0
0
Issues resolved
21
1

LBC Express was first mentioned on PissedConsumer on Jun 8, 2010 and since then this brand received 2128 reviews. It is 1664 reviews more than Ninja Van received since Jul 13, 2016. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with LBC Express customer support team than with Ninja Van customer service.

LBC Express and Ninja Van Consumer Ratings

Rank
141 out of 1687 in Transportation and Logistics category
173 out of 1687 in Transportation and Logistics category
Customer service
114 in category
100 in category
Product or Service Quality
103 in category
117 in category
Website
129 in category
145 in category

According to consumer ratings and reviews, LBC Express ranks 32 points higher in the Transportation and Logistics category than Ninja Van. People gave LBC Express 1.3 stars for Customer service criterion in Transportation and Logistics category and it is 267 points higher than the worst rated brand in this category. At the same time, Ninja Van was rated 1.4 stars for Customer service criterion in this category and it is 281 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that LBC Express has a higher rating than Ninja Van. Regarding Website criterion, consumers gave LBC Express 1.7 stars and it is 66% greater than other in category. Ninja Van however was rated 1.5 stars and it is 62% greater than other in category.

LBC Express and Ninja Van Rating Details

Customer service
1.3 (689 reviews)
1.4 (212 reviews)
Reviewer's quote

Here's the tracking number 1732-4680-7840 Nka ilang twag n po aq s customer service hotline nyu at nag follow up about this matter and until now wla p rin pong action about s concern q. Bkit gnon po ung system nyu nilagay q nga po complete address ng pick up branch q tpos s iba nila pinadla....

Adabelle

...Riders are lazy to deliver and making up reasons for failed delivery! I suggest you manage your shipping properly to avoid hassle and conflict with the...

PissedConsumer1722459
Product or Service Quality
1.4 (558 reviews)
1.3 (205 reviews)
Reviewer's quote

The costumer service did not even tried to process my parcel and keep on passing the job from one to another. The sender even came personally twice to the the origin branch but just gave her a number to call then the number is in a very far different branch where the parcel should be sent. They did...

PissedConsumer1720464

Sabi niya sa akin na ipa reschedule daw ang parcel pag ka tapos pag ka umaga nag 50 missed call na ko hinde nya sina sagot

Wendel F
Website
1.7 (550 reviews)
1.5 (177 reviews)
Reviewer's quote

...Our area is not on LBC's website list of undeliverable areas. Last time I ordered something from Lazada, LBC never contacted me but just shipped it back next day as out-of-service area. (Ninja Van delivers here from Puerto)...

Dana G

... service will intercept at their level- to the extent of simply ignoring you! And my attempts to contact the senior management, (despite all the talk on their website about feedback) example CEO or COO (or even the company Facebook) fell on deaf ears!!! Email receipts showed they received, and read- yet not even a short note f...

Zhilong H

LBC Express and Ninja Van Pros and Cons

Pros
  • Very irritating
  • Outlets are everywere
  • Rate of delivery
  • Im so confused as to why the courier would lie
  • Parcel sometimes is arrogant
  • I dont even what to like on your service
Cons
  • Delayed delivery
  • Poor service
  • Poor customer service
  • Suck service
  • Poor reliability
  • Not serious in their business

LBC Express and Ninja Van Most Positive Reviews

Top rated reviews
5

Shipments from LBC in the states to Philippines are being delayed for complete inspection in port of LA. Why? Someone...

5

Ang ganda naman po ng service nila eh lagi nga po naguupdate yung nagdedeliver sakin tatawag or magtetext siya kasi...

LBC Express and Ninja Van Most Critical Reviews

Lowest rated reviews
1

I was just calling to check the status of my box that was sent to me by my mother. I was assisted by several...

1

I called NinjaVan operator and arrange a timing for delivery on 4/11/17 and the operator said delivery will deliver...

LBC Express and Ninja Van Latest Reviews

Recent published reviews
1

No update no response its disappointing

Read all 2128 reviews
1

This is the second time that they delayed their delivery. I talked to them lately that my order has been stucked for 7...

Read all 464 reviews

LBC Express and Ninja Van Products and Services

Most reviewed product and services
  • Lbc Express Delivery Service (745 reviews)
  • Lbc Express Customer Care (162 reviews)
  • Lbc Express Door-to-door Delivery Service (99 reviews)
  • Ninja Van Delivery Service (329 reviews)
  • Ninja Van Vehicle Driver (71 reviews)
  • Ninja Van Pick Up Service (14 reviews)