PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about LBC Express and Ninja Van as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

LBC Express
Ninja Van

LBC Express and Ninja Van Overview

Total reviews 2978 526
Company responses 0 0
Issues resolved 24 1

LBC Express and Ninja Van Consumer Ratings

Rank
158 out of 1072 in Transportation and Logistics category
197 out of 1072 in Transportation and Logistics category
Customer service
122 in category
111 in category
Product or Service Quality
114 in category
131 in category
Website
148 in category
168 in category
Tracking Tool
79 in category
100 in category

LBC Express and Ninja Van Rating Details

Customer service
1.3 (960 reviews)
1.4 (250 reviews)
Reviewer's quote

...Customer service is not good..

Read full review

...How am I going to answer a phantom call ? The customer service hotline is bad. The agents make calls. They put you on hold and the line disconnects if it exceeds a few minutes...

Read full review
Product or Service Quality
1.4 (789 reviews)
1.3 (236 reviews)
Reviewer's quote

...This very frustrating and very bad service! This is my first time dealing with LBC and this is what I get??? Neglience and poor customer service! Very Bad Service!!!! 0 service. I..

Read full review

Ninja Van service SUCK and TERRIBLE and HORRIBLE!!!!!!!! On first day, the driver msg me told me he couldn't make it and ask for deliver on the next day, and i thought it is forgettable they might be overwork, but the next day the guy didn't deliver the parcel again, and this time he doesn't even...

Read full review
Website
1.6 (751 reviews)
1.5 (205 reviews)
Reviewer's quote

...I check it on the website. This what I see We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels...

Read full review

... service will intercept at their level- to the extent of simply ignoring you! And my attempts to contact the senior management, (despite all the talk on their website about feedback) example CEO or COO (or even the company Facebook) fell on deaf ears!!! Email receipts showed they received, and read- yet not even a short note f...

Read full review
Tracking Tool
1.7 (736 reviews)
1.5 (207 reviews)
Reviewer's quote

pls follow up and hasten my delivery its very important 173350****42 tracking no. its only local, from surallah south cotabato to alabel sarangani...

Read full review

...1)Courier delivery person did not come over but reported tracking that there is no people in premise. *** there is 2 ppl in house work from home RMCO period. 2)No attempt to sms or call...

Read full review

LBC Express and Ninja Van Pros and Cons

Pros
  • Very irritating
  • Customer service
  • I need my parcel to be delivered now please
  • Im so confused as to why the courier would lie
  • I dont even what to like on your service
  • Parcel sometimes is arrogant
Cons
  • Delayed delivery
  • Poor service
  • Poor customer service
  • Customer service
  • Suck service
  • Not serious in their business

LBC Express and Ninja Van Most Positive Reviews

Top rated reviews
5

Shipments from LBC in the states to Philippines are being delayed for complete inspection in port of LA. Why? Someone...

Read full review
5

Ang ganda naman po ng service nila eh lagi nga po naguupdate yung nagdedeliver sakin tatawag or magtetext siya kasi...

Read full review
5

May padala po sakin na isang cp I phone5 dto sa LBC pinabili q sa pamangkin ko,hinulog nuong Dec 12,2014,until now...

Read full review
5

I just want to tell that the delivery was awesome and wonderful! because the shipper is kind! I think the delay of the...

Read full review

LBC Express and Ninja Van Most Critical Reviews

Lowest rated reviews
1

I was just calling to check the status of my box that was sent to me by my mother. I was assisted by several...

Read full review
1

I called NinjaVan operator and arrange a timing for delivery on 4/11/17 and the operator said delivery will deliver...

Read full review
1

I'll tell you my experience with LBC soon but for now I'll just post the email of the Vice President – Europe. This said...

Read full review
1

Ninjavan is such a disappointment! The worst ever!!! They are so incompetent and when I emailed them to ask about my...

Read full review

LBC Express and Ninja Van Latest Reviews

Recent published reviews
1

Good day!
Earlier today I was expecting a package with the tracking number 173397****39 from your side but I did not rece...

Read full review
No votes

Checking my tracking GKWSPO100515****6732 parcel from Guilin (Dragon) from Ninja delivery today. Pls call me at...

Read full review
4

Thats my passport the contact number i put is wrong invalid si they cannot cibtact le incase of delivery so im worried...

Read full review
1

They're called Ninjavan because their delivery boys are like ninjas... Cannot be seen at all.. including your parcels...

Read full review

LBC Express and Ninja Van Products and Services

Most reviewed product and services
  • Lbc Express Delivery Service (878 reviews)
  • Lbc Express Door-to-door Delivery Service (173 reviews)
  • Lbc Express Pick Up Service (77 reviews)
  • Ninja Van Delivery Service (356 reviews)
  • Ninja Van Vehicle Driver (76 reviews)
  • Ninja Van Courier Delivery Service (15 reviews)