PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ultra Shield and Lazboy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lazboy

Lazboy

Has verified representatives
2.3
Ultra Shield
Lazboy

Ultra Shield and Lazboy Overview

Total reviews
139
1113
Company responses
0
433
Issues resolved
0
12

Lazboy was first mentioned on PissedConsumer on Jul 18, 2007 and since then this brand received 1113 reviews. It is 974 reviews more than Ultra Shield received since May 28, 2008.

Ultra Shield and Lazboy Consumer Ratings

Rank
458 out of 1894 in Furniture and Decor category
135 out of 1894 in Furniture and Decor category
Customer service
236 in category
221 in category
Reliability
253 in category
206 in category
Staff
320 in category
154 in category

According to consumer ratings and reviews, Lazboy ranks 323 points higher in the Furniture and Decor category than Ultra Shield. People gave Ultra Shield 1.4 stars for Customer service criterion in Furniture and Decor category and it is 368 points higher than the worst rated brand in this category. At the same time, Lazboy was rated 1.4 stars for Customer service criterion in this category and it is 383 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Lazboy has a higher rating than Ultra Shield. Regarding Staff criterion, consumers gave Ultra Shield 1.3 stars and it is 53% worse than other in category. Lazboy however was rated 2.1 stars and it is 75% greater than other in category.

Ultra Shield and Lazboy Rating Details

Customer service
1.4 (54 reviews)
1.4 (444 reviews)
Reviewer's quote

...Poor customer service and UNPROFESSIONAL. Take your business and money elsewhere. They have over 206 BBB complaints!!..

Orlyn

...I did not get good customer service and the quality left alot to be desired..

Patti J
Reliability
1.2 (52 reviews)
1.4 (400 reviews)
Reviewer's quote

She said it was abrasion and I said no its not and then she said it had to penetrate the couch I said it did and she said no it didn't and its not covered. They are a scam of a company and How can you tell me that its not penetrated thru the leather and then say it s abrasion and its not. I also...

David c

My wife and I chose to purchase two premium Lazy Boy recliners based on prior history of furniture purchases and their reliability. Only to find out their quality and reliability and willingness to help rectify poor quality chairs have been extremely disappointing. The chairs were to be a...

Greg J
Staff
1.3 (52 reviews)
2.1 (414 reviews)
Reviewer's quote

...The staff are always rude and difficult to work with. I asked for a copy of their policies and they told me to go to the store. What? I asked to talk to a supervisor and they told me the supervisor will just tell you the same thing...

PissedConsumer1121228

...that broke in month 1 and was already replaced - BUYER BEWARE AS TOO MANY PROBLEMS ON NEW FURNiTURE (90 days out from purchase and La-Z-Boy Customer Care Staff infers something on my part is unusual...

Carlton

Ultra Shield and Lazboy Pros and Cons

Pros
  • Honoring the 5 year protection plan
  • Extremely dissappointed
  • Chair
  • Sales personnel
Cons
  • Poor customer service and warranty
  • Poor customer service
  • Did not deliver what was promised
  • Bad customer service
  • Not good quality
  • Poor quality

Ultra Shield and Lazboy Most Positive Reviews

Top rated reviews
5

Excellent coverage! My sofa would've been ruined and it was only a few months old. Thank goodness I didn't listen to...

5

I purchased our first Lazy Boy recliner in 1967. I have had it reupholstered with fabric twice and it is still doing...

Ultra Shield and Lazboy Most Critical Reviews

Lowest rated reviews
1

I have a one year old sofa. I am not sure but I suddenly found a white ring from some kind of coffee cup or water bottl...

1

The foot rest on the sofa needed to be replaced, the material was wearing off, after about another two months the same t...

Ultra Shield and Lazboy Latest Reviews

Recent published reviews
1.4

Have been dealing with them for a month now with no solution yet was told week ago would be called with response...

Read all 139 reviews
1

At the end of July, 2015 I purchased a recliner, leather and vinyl at South Common Lazy Boy outlet for 1,099.99. I was n...

Read all 1113 reviews

Ultra Shield and Lazboy Products and Services

Most reviewed product and services
  • Ultra Shield Protection Plan (54 reviews)
  • Ultra Shield Claim (22 reviews)
  • Ultra Shield Furniture Protection Plan (16 reviews)
  • Lazboy Recliner (432 reviews)
  • Lazboy Sofa (204 reviews)
  • Lazboy Chair (71 reviews)