PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Southern Motion Furniture and Lazboy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Southern Motion Furniture
Lazboy

Southern Motion Furniture and Lazboy Overview

Total reviews 513 1430
Company responses 0 434
Issues resolved 0 21

Southern Motion Furniture and Lazboy Consumer Ratings

Rank
530 out of 2270 in Furniture and Decor category
384 out of 2270 in Furniture and Decor category
Product or Service Quality
514 in category
487 in category
Value for money
558 in category
513 in category
Reliability
381 in category
380 in category
Warranty
437 in category
387 in category

Southern Motion Furniture and Lazboy Rating Details

Product or Service Quality
1.3
(217 reviews)
1.4
(570 reviews)
Reviewer's quote

...Stay away, poor quality for a lot of money..

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...My disappointment with the quality control department at Lazy-boy could not be measured. Someone at Lazy-boy should have seen the problem with the love seat before shipment. Several weeks later, the repair guy came and looked at the set...

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Value for money
1.4
(198 reviews)
1.5
(537 reviews)
Reviewer's quote

Southern motion is Awesome I've probably bought over 15 pieces of Lazy-Boy last 5 we're junk,NOW I ONLY BUY SOUTHERN MOTION JUST BOUGHT A AWESOME RECLINER FINALLY GOT MY MONEY WORTH...

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Which they did, looking at the receipt they gave to me, I was only going to get a credit for a certain amount of money which was about $300. 00 lower than what I paid for the chair. What you need to do is complain to your credit card company, the BBB and or the Attorney General's office in your...

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Reliability
1.4
(194 reviews)
1.4
(555 reviews)
Reviewer's quote

The chair snaps crackle and pops and creeks and snaps the whole cushion is all completely shot both arms are falling off the chair and they tell me that I need to learn how to sit in the chair stay away

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My wife and I chose to purchase two premium Lazy Boy recliners based on prior history of furniture purchases and their reliability. Only to find out their quality and reliability and willingness to help rectify poor quality chairs have been extremely disappointing. The chairs were to be a...

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Warranty
1.3
(186 reviews)
1.4
(506 reviews)
Reviewer's quote

After contacting Jordans Furniture, they said that only the leather portion was covered under the also pricey warranty. Extremely displeased with the quality. Leather furniture should last well past a decade, but the vinyl in between the seats will likely completely separate in the next couple...

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...I took out extended warranty and they have sent two repair me out that could not fix it. They have picked up the sofa to fix but that has not happened yet. Not the lazyboy treatment I was used to...

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Southern Motion Furniture and Lazboy Pros and Cons

Pros
  • I have only delt with the store i purchased from
  • Look of the sofa
  • Color
  • Used to be great furniture
  • Extremely dissappointed
  • Chair
Cons
  • Quality
  • Poor quality
  • Quality very disappointing
  • Bad customer service
  • Not good quality
  • Poor quality

Southern Motion Furniture and Lazboy Most Positive Reviews

Top rated reviews
5

Southern motion is Awesome I've probably bought over 15 pieces of Lazy-Boy last 5 we're junk,NOW I ONLY BUY SOUTHERN...

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5

I was never mad at Lazyboy. I had a 30 year old pullout sofa bed that I used for company. It wont close. I finally...

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5

we bought sofa loveseat and sofa sleeper happy with them but cushions on sofa sleeper you cant sit on it they slide...

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5

I purchased a sectional there in 2015. I even purchased the extended warranty just in case anything happened. In less...

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Southern Motion Furniture and Lazboy Most Critical Reviews

Lowest rated reviews
1

We bought a sofa, loveseat (with center console & cup holders) and rocker/recliner in July 2012. Our real leather fu...

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1

Purchased over $5000 in LZB furniture in Jacksonville FL. Was told it had huge warranty, best made in America, etc etc....

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1

The chair snaps crackle and pops and creeks and snaps the whole cushion is all completely shot both arms are falling...

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1

I purchased $16,000.00 of furniture with an agreed time of delivery of 6-8 weeks. After waiting for 8 weeks La-Z-Boy...

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Southern Motion Furniture and Lazboy Latest Reviews

Recent published reviews
1

I've had their recliner for 6 years. 5 broken springs. I've fixed two of them, the other 3 are inaccessible to me. DO...

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2.7

,
NEVER La-z-boy again.
We went furniture shopping in 2023; we were replacing a 15-year-old set of Berkline reclining furn...

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1

My recliner motor lasted less than a year . There is no warranty would never purchase anything else manufactured by...

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No votes

Could fix my love seat because it's the seat cushion not the springs that you sent since you don't fix seat cushions...

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