PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lazboy and Southern Motion Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lazboy

Lazboy

Has verified representatives
2.3
Lazboy
Southern Motion Furniture

Lazboy and Southern Motion Furniture Overview

Total reviews
1103
462
Company responses
426
0
Issues resolved
12
0

Lazboy was first mentioned on PissedConsumer on Jul 18, 2007 and since then this brand received 1103 reviews. It is 641 reviews more than Southern Motion Furniture received since Aug 2, 2012.

Lazboy and Southern Motion Furniture Consumer Ratings

Rank
133 out of 2130 in Furniture and Decor category
333 out of 2130 in Furniture and Decor category
Customer service
218 in category
238 in category
Product or Service Quality
282 in category
301 in category
Reliability
208 in category
203 in category

According to consumer ratings and reviews, Lazboy ranks 200 points higher in the Furniture and Decor category than Southern Motion Furniture. People gave Lazboy 1.4 stars for Customer service criterion in Furniture and Decor category and it is 375 points higher than the worst rated brand in this category. At the same time, Southern Motion Furniture was rated 1.3 stars for Customer service criterion in this category and it is 355 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Lazboy has a higher rating than Southern Motion Furniture. Regarding Reliability criterion, consumers gave Lazboy 1.4 stars and it is 65% greater than other in category. Southern Motion Furniture however was rated 1.4 stars and it is 66% greater than other in category.

Lazboy and Southern Motion Furniture Rating Details

Customer service
1.4 (440 reviews)
1.3 (159 reviews)
Reviewer's quote

...I did not get good customer service and the quality left alot to be desired..

Patti J

...I have been waiting for repair for a month but my store's service department say they cannot get a replacement motor from Southern Motion. This chair has been out of service over 1/4 of the time I've owned it !!!!!!..

Don K
Product or Service Quality
1.4 (413 reviews)
1.3 (189 reviews)
Reviewer's quote

I called customer service the same day and they sent a repairman to my house on 10/18. He determined it needed a new motor and said one would be mailed directly to me. On 10/31 I stopped by the store to see what was holding up the delivery of the motor and the sales woman found out the order was...

Teresa K

Inconsistent quality in manufacturing! Special ordered a sand colored fabric Primo recliner with SoCozi massage mechanism from local furniture store (paid more than online to ensure warranty coverage with no issues). Chair was quite comfortable, though the cloth fabric material was of poor quality...

ANDRE S
Reliability
1.4 (395 reviews)
1.4 (166 reviews)
Reviewer's quote

My wife and I chose to purchase two premium Lazy Boy recliners based on prior history of furniture purchases and their reliability. Only to find out their quality and reliability and willingness to help rectify poor quality chairs have been extremely disappointing. The chairs were to be a...

Greg J

I shopped for almost 3 years for a great rocker/recliner with electric head/neck rest. It WAS a beautiful chair upon delivery in late July--and comfortable. Unfortunately about 2 weeks later, the padding in the upper portion of the leg rest lost position, causing the leather to shift into a hideous...

PissedConsumer1722862

Lazboy and Southern Motion Furniture Pros and Cons

Pros
  • Extremely dissappointed
  • Chair
  • Sales personnel
  • I have only delt with the store i purchased from
  • Look of the sofa
  • Color
Cons
  • Bad customer service
  • Not good quality
  • Poor quality
  • Quality
  • Poor quality
  • Inferior quality for the price

Lazboy and Southern Motion Furniture Most Positive Reviews

Top rated reviews
5

I purchased our first Lazy Boy recliner in 1967. I have had it reupholstered with fabric twice and it is still doing...

5

Went to furniture store and was looking for mattress and then we saw this sofa. We sat down on it and seemed pretty...

Lazboy and Southern Motion Furniture Most Critical Reviews

Lowest rated reviews
1

The foot rest on the sofa needed to be replaced, the material was wearing off, after about another two months the same t...

1

I bought a Power Wall Recliner 5 months ago and after the first week the seat cushion began to break down on the right s...

Lazboy and Southern Motion Furniture Latest Reviews

Recent published reviews
1

Wood structure frame came apart two months after warranty expired. The small wire staples failed. I repaired it with...

Read all 1103 reviews
1.3

I shopped for almost 3 years for a great rocker/recliner with electric head/neck rest. It WAS a beautiful chair upon del...

Read all 462 reviews

Lazboy and Southern Motion Furniture Products and Services

Most reviewed product and services
  • Lazboy Recliner (431 reviews)
  • Lazboy Sofa (204 reviews)
  • Lazboy Chair (70 reviews)
  • Southern Motion Furniture Recliner (157 reviews)
  • Southern Motion Furniture Sofa (128 reviews)
  • Southern Motion Furniture Loveseat (35 reviews)