PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lazboy and Southern Motion Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lazboy
Southern Motion Furniture

Lazboy and Southern Motion Furniture Overview

Total reviews
1141
473
Company responses
434
0
Issues resolved
15
0

Lazboy and Southern Motion Furniture Consumer Ratings

Rank
155 out of 1485 in Furniture and Decor category
361 out of 1485 in Furniture and Decor category
Customer service
232 in category
255 in category
Product or Service Quality
304 in category
321 in category
Reliability
214 in category
221 in category
Value for money
312 in category
331 in category

Lazboy and Southern Motion Furniture Rating Details

Customer service
1.4 (458 reviews)
1.4 (164 reviews)
Reviewer's quote

...I dont care whether its made in America or not they have no pride, no customer service, and no product pride. They absolutely will not stand behind their product and I paid extra for an extra warranty. Im really not happy!!!..

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...Poor customer service from both Southern Motion and Exclusive. I'm getting ready to sue them both. Seriously...

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Product or Service Quality
1.4 (426 reviews)
1.3 (196 reviews)
Reviewer's quote

...All I did was want some good quality furniture and a friend recommended this company. But I need to know about the warranty on my York Chair and side table, but I guess thanks for finally offering me a refund on the other..

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...The Worst part is there is no customer service to contact!!! Go to customer service page and it just tells you how to register the product..

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Reliability
1.4 (414 reviews)
1.4 (174 reviews)
Reviewer's quote

My wife and I chose to purchase two premium Lazy Boy recliners based on prior history of furniture purchases and their reliability. Only to find out their quality and reliability and willingness to help rectify poor quality chairs have been extremely disappointing. The chairs were to be a...

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I have a recliner that the foot rest metal supports literally snapped. This is $1000 recliner.!The recliner is less than two years old.The manufacturer did send me the replacement parts so so far so good!

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Value for money
1.5 (391 reviews)
1.3 (171 reviews)
Reviewer's quote

I spent so much money with La-Z-Boy bought a sectional, two chairs, rug and tables. We spent $8,000 sadly four years later the Renew is peeling and looks terrible!! I have Klaussner furniture over 20 years old and still looks great! Sadly La-Z-boy will not even respond to me! This should be...

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...I spent good money to have good quality furniture that would last..

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Lazboy and Southern Motion Furniture Pros and Cons

Pros
  • Extremely dissappointed
  • Chair
  • Sales personnel
  • I have only delt with the store i purchased from
  • Look of the sofa
  • Color
Cons
  • Bad customer service
  • Not good quality
  • Poor quality
  • Quality
  • Poor quality
  • Inferior quality for the price

Lazboy and Southern Motion Furniture Most Positive Reviews

Top rated reviews
5

I purchased our first Lazy Boy recliner in 1967. I have had it reupholstered with fabric twice and it is still doing...

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5

Went to furniture store and was looking for mattress and then we saw this sofa. We sat down on it and seemed pretty...

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5

I purchased a sectional there in 2015. I even purchased the extended warranty just in case anything happened. In less...

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5

The leather is peeling off of the corner of the couches we have a love seat, that reclines, and 3 seat couch. The...

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Lazboy and Southern Motion Furniture Most Critical Reviews

Lowest rated reviews
1

The foot rest on the sofa needed to be replaced, the material was wearing off, after about another two months the same t...

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1

I bought a Power Wall Recliner 5 months ago and after the first week the seat cushion began to break down on the right s...

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1

I'm having the same issues with the Augusta, GA location. We purchased a sectional and ottoman in July and was told...

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1

I bought a leather couch, love seat, chair 5 years ago. My problem is we only use it about 3 times a year. We are an ol...

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Lazboy and Southern Motion Furniture Latest Reviews

Recent published reviews
1

In January 2019 I bought two recliners from La-Z-Boy to the tune of about $2500. I have had those recliners now about 15...

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4

I have a recliner that the foot rest metal supports literally snapped. This is $1000 recliner.!The recliner is less...

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No votes

sofa bed makes noises and imposible to sleep on

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No votes

One side of the couch will not recline unless I help it. Both arms of the couch the stuffing is moving around and you...

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Lazboy and Southern Motion Furniture Products and Services

Most reviewed product and services
  • Lazboy Recliner (444 reviews)
  • Lazboy Sofa (207 reviews)
  • Lazboy Chair (71 reviews)
  • Southern Motion Furniture Recliner (161 reviews)
  • Southern Motion Furniture Sofa (130 reviews)
  • Southern Motion Furniture Loveseat (36 reviews)