PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lazboy and Southern Motion Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lazboy
Southern Motion Furniture

Lazboy and Southern Motion Furniture Overview

Total reviews 1161 480
Company responses 434 0
Issues resolved 15 0

Lazboy and Southern Motion Furniture Consumer Ratings

Rank
163 out of 1526 in Furniture and Decor category
388 out of 1526 in Furniture and Decor category
Customer service
239 in category
259 in category
Product or Service Quality
316 in category
333 in category
Reliability
224 in category
229 in category
Value for money
324 in category
353 in category

Lazboy and Southern Motion Furniture Rating Details

Customer service
1.4 (467 reviews)
1.4 (165 reviews)
Reviewer's quote

...I bought the extended warranted, call customer service for a week and no one has called me back after leaving message after message their customer service is one of the worst in the business..

Read full review

...Poor customer service from both Southern Motion and Exclusive. I'm getting ready to sue them both. Seriously...

Read full review
Product or Service Quality
1.4 (437 reviews)
1.3 (198 reviews)
Reviewer's quote

" So after 2 months the sofa mechanism broke (the service technician fixed that) and the two end cushions look as if they have collapsed, as well as one of the armrests on the sofa. It has caved in in the middle. I called on 8/31 and spoke with the store manager, Shane who informed me that they...

Read full review

...Poor quality leather, didnt last 3 years before cracking and yes we conditioned the leather as instructed. Back to Lazy Boy and fabric!..

Read full review
Reliability
1.4 (427 reviews)
1.4 (176 reviews)
Reviewer's quote

My wife and I chose to purchase two premium Lazy Boy recliners based on prior history of furniture purchases and their reliability. Only to find out their quality and reliability and willingness to help rectify poor quality chairs have been extremely disappointing. The chairs were to be a...

Read full review

After 6 months the right side recliner stopped working. After calling the place of purchase, they sent out a person to look at it. Upon turning the sofa over, he found that three or more electrical connections had actually melted and caught fire. He unplugged the complete sofa from the wall and...

Read full review
Value for money
1.5 (403 reviews)
1.3 (176 reviews)
Reviewer's quote

...Buyer beware! This company will NOT respond to any issues once they have your money..

Read full review

...Save your money and do your research, but most of all try sitting in the recliner before making a purchase and find out if indeed the manufacturer and the retailer will stand behind their product..

Read full review

Lazboy and Southern Motion Furniture Pros and Cons

Pros
  • Extremely dissappointed
  • Chair
  • Used to be great furniture
  • I have only delt with the store i purchased from
  • Look of the sofa
  • Color
Cons
  • Bad customer service
  • Not good quality
  • Poor quality
  • Quality
  • Poor quality
  • Inferior quality for the price

Lazboy and Southern Motion Furniture Most Positive Reviews

Top rated reviews
5

I purchased our first Lazy Boy recliner in 1967. I have had it reupholstered with fabric twice and it is still doing...

Read full review
5

Went to furniture store and was looking for mattress and then we saw this sofa. We sat down on it and seemed pretty...

Read full review
5

I purchased a sectional there in 2015. I even purchased the extended warranty just in case anything happened. In less...

Read full review
5

The leather is peeling off of the corner of the couches we have a love seat, that reclines, and 3 seat couch. The...

Read full review

Lazboy and Southern Motion Furniture Most Critical Reviews

Lowest rated reviews
1

The foot rest on the sofa needed to be replaced, the material was wearing off, after about another two months the same t...

Read full review
1

I bought a Power Wall Recliner 5 months ago and after the first week the seat cushion began to break down on the right s...

Read full review
1

I'm having the same issues with the Augusta, GA location. We purchased a sectional and ottoman in July and was told...

Read full review
1

I bought a leather couch, love seat, chair 5 years ago. My problem is we only use it about 3 times a year. We are an ol...

Read full review

Lazboy and Southern Motion Furniture Latest Reviews

Recent published reviews
1.8

On 5/18/20, I visited a Lazy boy store, Sat in every sofa and love seat in the store till I found the one. My feet touch...

Read full review
3.4

After 6 months the right side recliner stopped working. After calling the place of purchase, they sent out a person to...

Read full review
3.3

I have a broken recliner and the store where I purchase it cant get the parts I need, it has been 4 months. After...

Read full review
1

Do not purchase Southern Motion leather reliners. Poor quality leather, didnt last 3 years before cracking and yes we...

Read full review

Lazboy and Southern Motion Furniture Products and Services

Most reviewed product and services
  • Lazboy Recliner (451 reviews)
  • Lazboy Sofa (208 reviews)
  • Lazboy Chair (71 reviews)
  • Southern Motion Furniture Recliner (162 reviews)
  • Southern Motion Furniture Sofa (130 reviews)
  • Southern Motion Furniture Loveseat (36 reviews)