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Lazboy

Furniture and Decor
Has verified representatives
  • 7 ISSUES RESOLVED
  • 176 COMPANY RESPONSES
  • 708 TOTAL REVIEWS
  • $530K CLAIMED LOSSES
  • $1.9K AVERAGE LOSS
2.3
Customer service
Staff
Reliability
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Chair 4
  • That it once was a good brand 4
  • Recliner easy up down 4
  • Sales personnel 4
  • Store layout 3

Customers don't like

  • Not good quality26
  • Bad customer service20
  • Lack of warranty service8
  • Resolution of the problem8
  • Poor extended warranty7
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Sofa Mart

Furniture and Decor
  • 2 ISSUES RESOLVED
  • 107 TOTAL REVIEWS
  • $83.3K CLAIMED LOSSES
  • $2.1K AVERAGE LOSS
2.1
Customer service
Staff
Reliability
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Original sales person 4
  • Sales person 1
  • Sales rep on the floor 1
  • Sofa mart is good and good service 1
  • Sucked 1

Customers don't like

  • Lie3
  • Customer service2
  • Extra warranty protection did not cover poor quality of product2
  • Sofa discontinued and no spares available1
  • Torn seam1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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