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Lazboy

Furniture and Decor
Has verified representatives
  • 7 ISSUES RESOLVED
  • 170 COMPANY RESPONSES
  • 707 TOTAL REVIEWS
  • $520K CLAIMED LOSSES
  • $1.9K AVERAGE LOSS
2.3
Customer service
Staff
Reliability
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Chair 4
  • That it once was a good brand 4
  • Recliner easy up down 4
  • Sales personnel 4
  • Store layout 3

Customers don't like

  • Not good quality26
  • Bad customer service20
  • Lack of warranty service8
  • Resolution of the problem8
  • Poor extended warranty7
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Rooms To Go

Furniture and Decor
  • 8 ISSUES RESOLVED
  • 1694 TOTAL REVIEWS
  • $1.2M CLAIMED LOSSES
  • $1.8K AVERAGE LOSS
1.7
Customer service
Staff
Reliability
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Sales representative 15
  • Good price 8
  • Showroom 8
  • Attentive sales person 7
  • Selection 7

Customers don't like

  • Poor quality product41
  • Unprofessional customer service31
  • Business ethics29
  • Defective product22
  • Being ignored15
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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