PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Raymour and Flanigan and Lazboy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lazboy

Lazboy

Has verified representatives
2.3
Raymour and Flanigan
Lazboy

Raymour and Flanigan and Lazboy Overview

Total reviews
440
1104
Company responses
0
426
Issues resolved
1
12

Lazboy was first mentioned on PissedConsumer on Jul 18, 2007 and since then this brand received 1104 reviews. It is 664 reviews more than Raymour and Flanigan received since Feb 25, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Lazboy customer support team than with Raymour and Flanigan customer service.

Raymour and Flanigan and Lazboy Consumer Ratings

Rank
238 out of 2131 in Furniture and Decor category
134 out of 2131 in Furniture and Decor category
Customer service
185 in category
218 in category
Product or Service Quality
220 in category
284 in category
Staff
135 in category
147 in category

According to consumer ratings and reviews, Lazboy ranks 104 points higher in the Furniture and Decor category than Raymour and Flanigan. People gave Raymour and Flanigan 1.5 stars for Customer service criterion in Furniture and Decor category and it is 410 points higher than the worst rated brand in this category. At the same time, Lazboy was rated 1.4 stars for Customer service criterion in this category and it is 377 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Raymour and Flanigan has a higher rating than Lazboy. Regarding Staff criterion, consumers gave Raymour and Flanigan 2.2 stars and it is 77% greater than other in category. Lazboy however was rated 2.1 stars and it is 75% greater than other in category.

Raymour and Flanigan and Lazboy Rating Details

Customer service
1.5 (95 reviews)
1.4 (439 reviews)
Reviewer's quote

...I believed that since I am a good customer, I should have gotten a replacement sooner. I also purchased other products on that same day for a total of $1152. 25 and have brought other furniture in the past and have been completely satisfied..

Lee j

...I did not get good customer service and the quality left alot to be desired..

Patti J
Product or Service Quality
1.6 (91 reviews)
1.4 (412 reviews)
Reviewer's quote

...Company isn’t guaranteeing quality just continual repairing. Watch their warranty..

PissedConsumer1486634

I called customer service the same day and they sent a repairman to my house on 10/18. He determined it needed a new motor and said one would be mailed directly to me. On 10/31 I stopped by the store to see what was holding up the delivery of the motor and the sales woman found out the order was...

Teresa K
Staff
2.2 (81 reviews)
2.1 (410 reviews)
Reviewer's quote

my sofa and loveseat came and it only took 33 days! I will never shop there again!

PissedConsumer1698753

...that broke in month 1 and was already replaced - BUYER BEWARE AS TOO MANY PROBLEMS ON NEW FURNiTURE (90 days out from purchase and La-Z-Boy Customer Care Staff infers something on my part is unusual...

Carlton

Raymour and Flanigan and Lazboy Pros and Cons

Pros
  • Saleman
  • Salesperson
  • Layout of store
  • Extremely dissappointed
  • Chair
  • Sales personnel
Cons
  • Terrible customer service
  • Inferior furniture
  • Lack of responsibility by company
  • Bad customer service
  • Not good quality
  • Poor quality

Raymour and Flanigan and Lazboy Most Positive Reviews

Top rated reviews
5

Purchased a leather couch and ottoman and pillows love it great quality beautiful great service in store and delivery...

5

I purchased our first Lazy Boy recliner in 1967. I have had it reupholstered with fabric twice and it is still doing...

Raymour and Flanigan and Lazboy Most Critical Reviews

Lowest rated reviews
1

I purchase a leather sofa from the Paramus nj R&F I thought that I had purchase a sturdy piece of furniture after tw...

1

The foot rest on the sofa needed to be replaced, the material was wearing off, after about another two months the same t...

Raymour and Flanigan and Lazboy Latest Reviews

Recent published reviews
2.2

my sofa and loveseat came and it only took 33 days! I will never shop there again!

Read all 440 reviews
2.4

Very strong chemical smell. Caused asthma attacks in me, itchy skin, burning eyes in several people, we had to cover it...

Read all 1104 reviews

Raymour and Flanigan and Lazboy Products and Services

Most reviewed product and services
  • Raymour And Flanigan Sofa (84 reviews)
  • Raymour And Flanigan Delivery Service (51 reviews)
  • Raymour And Flanigan Customer Care (25 reviews)
  • Lazboy Recliner (431 reviews)
  • Lazboy Sofa (204 reviews)
  • Lazboy Chair (70 reviews)