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Lazboy

Furniture and Decor
Has verified representatives
  • 10 ISSUES RESOLVED
  • 330 COMPANY RESPONSES
  • 926 TOTAL REVIEWS
  • $680K CLAIMED LOSSES
  • $1.9K AVERAGE LOSS
2.4
Customer service
Staff
Reliability
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Chair 5
  • That it once was a good brand 4
  • Sales personnel 4
  • Recliner easy up down 4
  • Good delivery service 4

Customers don't like

  • Bad customer service28
  • Not good quality13
  • Resolution of the problem5
  • Do not stand by their product5
  • Poor extended warranty4
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Mathis Furniture

Furniture and Decor
Has verified representatives
  • 3 ISSUES RESOLVED
  • 2 COMPANY RESPONSES
  • 159 TOTAL REVIEWS
  • $82.3K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
2.2
Customer service
Staff
Reliability
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Delivery crew 2
  • Couch 2
  • Style and so called service 1
  • Selection and prices 1
  • Salesperson 1

Customers don't like

  • Bad customer service9
  • Predatory sales practices3
  • Will not allow you to return defective merchandise2
  • Store manager shifting problem to customer2
  • Sad at the decision process- very greedy2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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