PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shopee and Lazada Thailand as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shopee
Lazada Thailand

Shopee and Lazada Thailand Overview

Total reviews
3
190
Company responses
0
0
Issues resolved
0
5

Lazada Thailand was first mentioned on PissedConsumer on Feb 9, 2015 and since then this brand received 190 reviews. It is 187 reviews more than Shopee received since Aug 17, 2018.

Shopee and Lazada Thailand Consumer Ratings

Rank
47 out of 430 in Auctions and Marketplaces category
73 out of 430 in Auctions and Marketplaces category
Customer service
116 in category
70 in category
Diversity of Products or Services
80 in category
68 in category
Advertised vs Delivered
26 in category
44 in category

According to consumer ratings and reviews, Shopee ranks 26 points higher in the Auctions and Marketplaces category than Lazada Thailand. People gave Shopee 1 stars for Customer service criterion in Auctions and Marketplaces category and it is 45 points higher than the worst rated brand in this category. At the same time, Lazada Thailand was rated 1.3 stars for Customer service criterion in this category and it is 91 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that Lazada Thailand has a higher rating than Shopee. Regarding Advertised vs Delivered criterion, consumers gave Shopee 2 stars and it is 84% greater than other in category. Lazada Thailand however was rated 1.8 stars and it is 73% greater than other in category.

Shopee and Lazada Thailand Rating Details

Customer service
1 (2 reviews)
1.3 (91 reviews)
Reviewer's quote

...at Shopee Malaysia account and platform, I don't have other way but to find way to contact Shopee outside Malaysia's Shopee contact because Shopee Malaysia customer service behaving Bulligan toward buyer who has issue created by seller I believed in Shopee Malaysia, their custom service provider is operate by third party. I...

Jacquelyn L

...Lazada did not have a customer service representative who take calls. They have purposely hidden their contact numbers and such. I was only able to correspond through typed chats with a (bot or maybe) a representative through the website...

Liem
Diversity of Products or Services
2 (2 reviews)
2.3 (78 reviews)
Reviewer's quote

I ordered 2 urn necklace keepsake from the seller "bhy021.ph" and the seller only sent 1 pc and the lid of the necklace. i applied for refund and the seller appealed didn't want to give me refund.after more than a week hassle conversation with the seller about the refund shopee refund me for 1 item...

Shanece

The seller tried to either substitue things I did not want or exchange goods at a greatly inflated value for tge defective products I returned to him. When I complained the seller, returned the knowinly defective goods to me and cut off all further contact with me to resolve the issue. I have been...

Tim K
Advertised vs Delivered
2 (2 reviews)
1.8 (67 reviews)
Reviewer's quote

No items

...1 arrived, the other 2 the website said it was delivered and I never received. Contact lazada for weeks but no response. 2 weeks later I received the supposed packages but it turned out to be someone elses package...

Husam

Shopee and Lazada Thailand Pros and Cons

Pros
No votes
  • Usually convenient
  • Ease of purchase
  • Customer service and delivery communications
Cons
  • Bulligan tyrant customers service agent
  • Return policy
  • Customer support
  • Customer service

Shopee and Lazada Thailand Most Positive Reviews

Top rated reviews
No votes
5

Hello customer care lazada
I ordered a true 2 mbps sim 1 year unlimited for 899 baht
Order #256318528680141
Sold by speedNe...

Shopee and Lazada Thailand Most Critical Reviews

Lowest rated reviews
1.5

I ordered 2 urn necklace keepsake from the seller "bhy021.ph" and the seller only sent 1 pc and the lid of the necklace....

1

At first my experience with Lazada was good, this was 1 year ago. Now... it's absolute ***. Customer Service is NOT PO...

Shopee and Lazada Thailand Latest Reviews

Recent published reviews
2.8

I m Malaysian shop at Shopee Malaysia account and platform, I don't have other way but to find way to contact Shopee out...

Read all 3 reviews

Good day! I want to transfer my refund to my account because I cannot activate my wallet for I am not a Thai. I tried th...

Read all 190 reviews

Shopee and Lazada Thailand Products and Services

Most reviewed product and services
No votes
  • Lazada Thailand Customer Care (29 reviews)
  • Lazada Thailand Shipping Service (25 reviews)