PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lazada Thailand and Shopee as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lazada Thailand
Shopee

Lazada Thailand and Shopee Overview

Total reviews
193
3
Company responses
0
0
Issues resolved
5
0

Lazada Thailand was first mentioned on PissedConsumer on Feb 9, 2015 and since then this brand received 193 reviews. It is 190 reviews more than Shopee received since Aug 17, 2018.

Lazada Thailand and Shopee Consumer Ratings

Rank
60 out of 434 in Auctions and Marketplaces category
47 out of 434 in Auctions and Marketplaces category
Customer service
66 in category
117 in category
Diversity of Products or Services
63 in category
78 in category
Website
44 in category
37 in category

According to consumer ratings and reviews, Shopee ranks 13 points higher in the Auctions and Marketplaces category than Lazada Thailand. People gave Lazada Thailand 1.3 stars for Customer service criterion in Auctions and Marketplaces category and it is 96 points higher than the worst rated brand in this category. At the same time, Shopee was rated 1 stars for Customer service criterion in this category and it is 45 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that Lazada Thailand has a higher rating than Shopee. Regarding Website criterion, consumers gave Lazada Thailand 2.4 stars and it is 73% greater than other in category. Shopee however was rated 2.5 stars and it is 77% greater than other in category.

Lazada Thailand and Shopee Rating Details

Customer service
1.3 (92 reviews)
1 (2 reviews)
Reviewer's quote

...Lazada did not have a customer service representative who take calls. They have purposely hidden their contact numbers and such. I was only able to correspond through typed chats with a (bot or maybe) a representative through the website...

Liem

...at Shopee Malaysia account and platform, I don't have other way but to find way to contact Shopee outside Malaysia's Shopee contact because Shopee Malaysia customer service behaving Bulligan toward buyer who has issue created by seller I believed in Shopee Malaysia, their custom service provider is operate by third party. I...

Jacquelyn L
Diversity of Products or Services
2.3 (79 reviews)
2 (2 reviews)
Reviewer's quote

The seller tried to either substitue things I did not want or exchange goods at a greatly inflated value for tge defective products I returned to him. When I complained the seller, returned the knowinly defective goods to me and cut off all further contact with me to resolve the issue. I have been...

Tim K

I ordered 2 urn necklace keepsake from the seller "bhy021.ph" and the seller only sent 1 pc and the lid of the necklace. i applied for refund and the seller appealed didn't want to give me refund.after more than a week hassle conversation with the seller about the refund shopee refund me for 1 item...

Shanece
Website
2.4 (78 reviews)
2.5 (2 reviews)
Reviewer's quote

...1 arrived, the other 2 the website said it was delivered and I never received. Contact lazada for weeks but no response. 2 weeks later I received the supposed packages but it turned out to be someone elses package...

Husam

No items

Lazada Thailand and Shopee Pros and Cons

Pros
  • Usually convenient
  • Ease of purchase
  • Customer service and delivery communications
No votes
Cons
  • Return policy
  • Customer support
  • Customer service
  • Bulligan tyrant customers service agent

Lazada Thailand and Shopee Most Positive Reviews

Top rated reviews
5

Hello customer care lazada
I ordered a true 2 mbps sim 1 year unlimited for 899 baht
Order #256318528680141
Sold by speedNe...

No votes

Lazada Thailand and Shopee Most Critical Reviews

Lowest rated reviews
1

At first my experience with Lazada was good, this was 1 year ago. Now... it's absolute ***. Customer Service is NOT PO...

1.5

I ordered 2 urn necklace keepsake from the seller "bhy021.ph" and the seller only sent 1 pc and the lid of the necklace....

Lazada Thailand and Shopee Latest Reviews

Recent published reviews
4.3

Hi Team,
Returned on 17 Jan 2020
Order #273374074420684
RA Code: RN208111780520684
The money was refund via Lazada Wallet, b...

Read all 193 reviews
2.8

I m Malaysian shop at Shopee Malaysia account and platform, I don't have other way but to find way to contact Shopee out...

Read all 3 reviews

Lazada Thailand and Shopee Products and Services

Most reviewed product and services
  • Lazada Thailand Customer Care (31 reviews)
  • Lazada Thailand Shipping Service (25 reviews)