PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lazada Philippines and Zalora as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lazada Philippines
Zalora

Lazada Philippines and Zalora Overview

Total reviews
5926
32
Company responses
0
0
Issues resolved
140
0

Lazada Philippines and Zalora Consumer Ratings

Rank
65 out of 301 in Auctions and Marketplaces category
179 out of 1972 in Footwear and Clothing category
Customer service
48 in category
411 in category
Delivery Service
49 in category
62 in category
Exchange, Refund and Cancellation Policy
44 in category
57 in category
Website
51 in category
248 in category

Lazada Philippines and Zalora Rating Details

Customer service
1.6 (2102 reviews)
1.3 (11 reviews)
Reviewer's quote

...Hotline doesn't ring, chat doesn't really allow you to talk to a customer service representative! You paid cash, and returned item and its like begging for a refund to a company that does not even entertain customers!..

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...Customer service is so bad, I would like to cancel my order due to personal reasons but I cant do so due to the customer service which isnt available at all..

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Delivery Service
1.8 (1983 reviews)
3.8 (5 reviews)
Reviewer's quote

...This is my first time to encounter such poor delivery service. The phone was supposed to be a Christmas gift but look, it's already January. I am really disappointed with new delivery partner of Lazada...

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Zalora has a poor customer service. I order and its been how many days and my irder is not yet movine or process. Its not even in the third party delivery company of zalora...

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Exchange, Refund and Cancellation Policy
1.7 (1832 reviews)
3.7 (7 reviews)
Reviewer's quote

...I can't cancel the item and refund my money. Can you help me?..

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I can't exchange the size. I normally order size 38. But the item I received is too small...

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Website
2.4 (1783 reviews)
2.7 (7 reviews)
Reviewer's quote

(I CHECK THE TRACKING WEBSITE OF THE COURIER THAT WAS SUPPOSED TO DELIVER MY ITEM AND IT SAID THAT MY ITEM WAS ALREADY RETURNED LAST MAY 1 BUT THEY KEEP SAYING IT IS NOT RETURNED YET) *screenshots attached 3. They said that they have limited workforce that's why there is a delay regarding the...

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i tries calling you few times today with the number on website buy Im always getting the time and hour when zalora open. i use a lot of load for this..

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Lazada Philippines and Zalora Pros and Cons

Pros
  • Cash on delivery
  • Fast delivery
  • Wide array of products
  • Have good price and good products
  • Good product
  • Zallora
Cons
  • Poor customer service
  • Give false information
  • Service
  • Poor customer service
  • Do not deliver on time
  • Poor in terms of tracking your item

Lazada Philippines and Zalora Most Positive Reviews

Top rated reviews
5

i accidentally click yes im so sorry. I was only checking how to pay somi will buy when i have my money but this time i...

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5

wrong order send.can i get then exactly item that i ordered since the size for the item is run out for make a new order.

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5

Please cancel my order number 303574879..address on that order is not updated, I already booked another order with my...

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4.8

Wrong size and too small for me

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Lazada Philippines and Zalora Most Critical Reviews

Lowest rated reviews
1

I have been trying to be patient with lazada for 3 weeks now. I ordered a set of health product. My order was 3 bottle...

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1

Zalora has a poor customer service. I order and its been how many days and my irder is not yet movine or process. Its...

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1

i am a very patient person..
kumbaga e kaya ko magintay ng matagal..

its was my first time trying this online thingy..s...

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1

i tries calling you few times today with the number on website buy Im always getting the time and hour when zalora...

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Lazada Philippines and Zalora Latest Reviews

Recent published reviews
1

PHHKG00000022801
Until now handed over parin, 1month na sa lex ganyan parin? Pakiayos nman serbisyo nyo.. Nauna pa yung i...

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No votes

9007612771@9007612771 zalora customer service9007612771@9007612771 zalora customer 9007612771@9007612771 zalora...

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No votes

PleasPlease, forward my parcel. Its been stock in your sortation center! 2days left for estimated arrival of my parcel!...

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No votes

I choose a wornh size for my bracelet. Is there any possibilities i can change it to other size?

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Lazada Philippines and Zalora Products and Services

Most reviewed product and services
  • Lazada Philippines Shipping Service (1454 reviews)
  • Lazada Philippines Customer Care (525 reviews)
  • Lazada Philippines Delivery Service (332 reviews)
  • Zalora Customer Care (5 reviews)
  • Zalora Shipping Service (5 reviews)