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Lazada Philippines

Auctions and Internet Stores
  • 59 ISSUES RESOLVED
  • 1996 TOTAL REVIEWS
  • $1.2M CLAIMED LOSSES
  • $3.4K AVERAGE LOSS
2.2
Customer service
Website
Exchange, Refund and Cancellation Policy
  • Cash on delivery 25
  • Website 15
  • Wide array of products 14
  • Fast delivery 14
  • Affordable prices 10

Customers don't like

  • Poor customer service42
  • Give false information18
  • Service16
  • Inconsistent delivery11
  • Slow delivery8
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  • 6 ISSUES RESOLVED
  • 884 TOTAL REVIEWS
  • $2.7M CLAIMED LOSSES
  • $9.5K AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
  • Pleasant local agent 9
  • Agent 7
  • Local agent is great 5
  • Previous claims 4
  • Office staff 4

Customers don't like

  • Inability to resolve claim10
  • Customer service9
  • Unresponsive agent7
  • Really bad service7
  • Lack of respect and dignity6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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