PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shopee Philippines and Lazada Philippines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shopee Philippines
Lazada Philippines

Shopee Philippines and Lazada Philippines Overview

Total reviews 756 7988
Company responses 0 0
Issues resolved 13 167

Shopee Philippines and Lazada Philippines Consumer Ratings

Rank
92 out of 691 in Auctions and Marketplaces category
111 out of 691 in Auctions and Marketplaces category
Customer service
86 in category
106 in category
Exchange, Refund and Cancellation Policy
82 in category
112 in category
Delivery Service
70 in category
128 in category
Product or Service Quality
88 in category
108 in category

Shopee Philippines and Lazada Philippines Rating Details

Customer service
1.7
(223 reviews)
1.6
(2758 reviews)
Reviewer's quote

...I'm checking with an attorney and showing them the evidence and having him send a letter that must be signed for because I cant call customer service on Shopee or even go to the app on my cell for an internet call through their app...

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... February 27, you also put a note for restricted until February 27th and now its the 1st of March and may Lazpay later is still restricted!? so you have a bad customer service and at the same time not reliable and not true to words, I waited long enough!!!....

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Exchange, Refund and Cancellation Policy
1.9
(214 reviews)
1.7
(2407 reviews)
Reviewer's quote

May concern lang po ako, may product po akong na recieve na may damage at sumubok po ako mag refund at eventually na cancel sya di din sya inaccept ng seller na ma refund kasi daw di daw nila kaslanan na may damage ang product. lalo naman pong hindi ko kasalanan na may sira ang product, mag babayad...

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...I can't return/refund the item because there is no record of my order on my Lazada account..

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Delivery Service
2.3
(200 reviews)
1.8
(2624 reviews)
Reviewer's quote

...of item purchased : 230928H77HRQYP, you may contact my mother to this cellphone number: 0910021****, thanks alot! Additionally i have also concern about the delivery process that is so questionable that how come you use side car??? For an appliances like washing machine??? Sorry to say but where the heck is the...

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...just wait for their inflexible and incommunicative horrible delivery service to just randomly pick some time, and guess what, YOU ARE SUPPOSED TO BE A F--CKING MIND READER AND KNOW WHEN THEY WILL ARRIVE...

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Product or Service Quality
2.1
(189 reviews)
2
(2335 reviews)
Reviewer's quote

My shopeePay wont give my money or balance back and it says I want to go to costumer service first to resolve the problem so please check my acc and resolve my shopeepay cuase I want to send it to my gcash account..

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...There is even no human customer service to reply on the live chat help center. Just a virtual answer from an AI. Just remove that 3 of choice order free shipping fee if the sellers will not send the item...

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Shopee Philippines and Lazada Philippines Pros and Cons

Pros
  • Easy online shopping
  • Online
  • Easy to get products you need
  • Cash on delivery
  • Fast delivery
  • Affordable prices
Cons
  • Worst customer service ever
  • Hard to talk to customer service
  • Not so helpful customer service representative
  • Poor customer service
  • Give false information
  • Service

Shopee Philippines and Lazada Philippines Most Positive Reviews

Top rated reviews
5

I hope this email finds you well. My name is Janna, and I am a passionate shopper from the Philippines who resides in th...

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5

San po pwedeng ipick up dito baguio item ko patulong naman or kailan babalik nag dedelivery dito samen pa tulong naman...

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5

I supposed to received the parcel within this day

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5

Nag top up po ako sa Lazada wallet from homecredit hindi po pumasok sa Lazada wallet dahil nagkamali po ako ng pag...

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Shopee Philippines and Lazada Philippines Most Critical Reviews

Lowest rated reviews
1

Returned a monitor due to a damaged LCD screen with a line of dead pixels from top to bottom, which the seller already a...

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1

Wala parin yung Remittance Code, gaano ba kahirap sa Lazada mag send ng Remittance code ng LBC?
@lazadaPh please paki sen...

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1

The customer service is bad. They hang up every time you need assistance.
They will promise a call back within the day, b...

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1

I am a new online seller and I missed my emails on my penalties. Then they locked my account wherein there was a...

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Shopee Philippines and Lazada Philippines Latest Reviews

Recent published reviews
No votes

I am writing you a complain because I am encountering an issue with the courier service and they are unable to deliver t...

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No votes

INCORRECT DELIVERY ADDRESS!! TAMA NAMAN YUNG ADDRESSS!! WALANG KWENTA LAZADA VOUCHER KUNG YUNG 2 ORDER KO NA YUN AY NA...

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1

Dont they update their tel Numbers.
My real complaint is they charge me 511 through my credit card; I dont know fow what....

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No votes

I have a concern regarding a purchase to LAZADA without my concern. I have found a transaction which I didn't make. They...

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